Help Desk Technician Jobs in Ohio
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
MICRO CENTER is the nations leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most...
MICRO CENTER is the nations leading computer and electronic device retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most...
Carespring is searching for a Technical Support Specialist to provide a wide range of hardware / software support to Carespring employees in multiple locations in the northern Cincinnati and...
Remote WorkKnowledge of Linux and Windows operating systems, file system structure and troubleshooting techniques....
Knowledge of Linux and Windows operating systems, file system structure and troubleshooting techniques....
policies Preferred Qualifications: Experience in a government, legal, or high-security environment Prior use of ITSM/ticketing platforms (e.g., ServiceNow) Remote desktop support tools (e.g., RDP, Dameware...
As a Field IT Support Technician, you will perform onsite installation and maintenance support on a variety of computer equipment, printers, and specialized Key Control equipment. Each technician...
PC Technician Onsite- Bryan, OH Technical Deployment Windows Support Troubleshoot Hardware Software PC's & Laptops Job Description Join a top Healthcare system in the United States. In effort to...
This role supports Stores, Maintenance Techs, Vendors, and Contractors via telephone, e-mail, and ticketing systems. Requests can include part orders, logging cases to the Help Desk, creating...
Job Summary The Tier 2 Technical Support Specialist provides advanced technical support for store leaders, franchisees, and internal teams by troubleshooting complex IT issues that cannot be...
Knowledge Of: Basic tools and techniques to implement and maintain appropriate application Fundamentals of the application support environment and operating system Basic business processes related to...
Promotes the sale of Amada software and peripherals within assigned territory. Conducts on-site support to set up the software parameters to match the machine's specifications to take full...
Troubleshoot Windows 10/11 operating systems. Diagnose and resolve issues with peripheral devices such as printers, scanners, and mobile devices....
RESPONSIBLE TO: Director of Technology DETAILS: Full-time Position/40 hrs per week Pay Range: $45,000 - $55,000 Eligible for Benefits JOB DESCRIPTION AND QUALIFICATIONS: Please see link below for...
Additional tasks include performing regular maintenance and updating operating systems while minimizing downtime and increasing productivity....
Demographic Data for Ohio
Moving to Ohio? Find some basic demographic data about Ohio below.
Help Desk Technician Online Courses and Training Opportunities
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Salary for Help Desk Technician Jobs in Ohio
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Ohio offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Resolution
- General Repair
- Information Technology
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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