Help Desk Technician Jobs in Ohio
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Maintenance Help Desk Representative
- Forward Air
- Groveport, OH
- 12 days ago
- Groveport, OH
- 12 days ago
systems is a plus Transportation industry knowledge and experience is a plus Forward Air is an Equal Opportunity employer....
In Personsystems Basic understanding of structured cabling infrastructure (copper and fiber) Familiarity with collaboration tools such as Slack and Microsoft Teams Why work with us: We have awesome benefits...
RemoteMason City Schools - Technology Support Specialist
- Greater Cincinnati School Application Consortium
- Mason, OH
- 9 hours ago
- Mason, OH
- 9 hours ago
Job Title: Technology Support Specialist Location: Mason City Schools Department: Innovation Office Reports to: Director of Technology and Innovation Performance Responsibilities The Technology...
In PersonSystems Support Analyst Principal
- American Electric Power
- Columbus, OH
- 10 hours ago
- Columbus, OH
- 10 hours ago
Job Posting End Date 06-14-2026 Please note the job posting will close on the day before the posting end date. Job Summary Works independently. Support Supply Chain, Procurement, and Fleet...
In PersonWe want you! In providing end user support as part of our DataServ team, you will play an on-site role at our customer location(s) to troubleshoot and resolve technical problems related to...
In Person(Remote) Level 2 Support Specialist
- Harris Computer Systems
- New Hampshire, OH
- 22 hours ago
- New Hampshire, OH
- 22 hours ago
SilverBlaze, a division of Harris; is seeking a Level 2 Support Specialist who is a self-directed problem solver, is comfortable working with users at every level, and is committed to delivering...
In PersonUnder the direction of the NEOnet Executive Director, the Desktop Support Specialist is responsible for the delivery of technical support services to educational entities associated with the...
In PersonCompany: ABARTA Coca-Cola Beverages Job Location: 4900 Cleveland, OH Other Potential Locations: Cleveland, OH We are actively seeking enthusiastic team players who want to work with the worlds...
In PersonUnder the direction of the Director of Information Services, the Assistant Director of Information Services, and the Helpdesk Supervisor the Help Desk Technician provides expert and creative solutions...
In PersonL1 Operations Support Engineer
- AgreeYa Solutions
- Westerville, OH
- 2 days ago
- Westerville, OH
- 2 days ago
Job Title: L1 Operations Support Engineer Job Location: Westerville, OH | Onsite 5 days a week Shift time: 06:00 AM to 03:00 PM EST Description: AgreeYa is a global Systems Integrator and is...
In PersonSIDNEY CITY SCHOOL DISTRICT JOB DESCRIPTION TECHNICAL SUPPORT SPECIALIST Reports to: Technology Director Job Objectives: Provides technical expertise and manual skill in the installation,...
In PersonSoftware Support Specialist - Technical
- London Computer Systems
- Cincinnati, OH
- 2 days ago
- Cincinnati, OH
- 2 days ago
Are you the go-to problem-solver when it comes to tech questions? London Computer Systems ( LCS ) is hiring Software Support Specialist s - Technical to join our Product Support team. You’ll...
HybridHelpdesk Specialist II - 505760AB
- DNI Delaware Nation Industries
- Forest, OH
- 2 days ago
- Forest, OH
- 2 days ago
General Windows desktop operating system support and troubleshooting. Strong problem-solving skills. Support ticketing/queue system use (Remedy, ServiceNow, etc.)...
In Personsystem, Office applications, Outlook, and SharePoint Ability to help others while meeting individual performance goals Reliable customer support Competent technical troubleshooting A passion for Service...
In PersonTechnology Support Representative
- Butler County Area Application Consortium
- Hamilton, OH
- 2 days ago
- Hamilton, OH
- 2 days ago
Position Type: Information Technology (IT) Date Posted: 6/1/2026 Location: Talawanda School District District: Talawanda Schools Technology Support Representative Candidates must...
In PersonDemographic Data for Ohio
Moving to Ohio? Find some basic demographic data about Ohio below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Ohio
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Ohio offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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