Help Desk Technician Jobs in Ohio
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Software Support Specialist - Technical
- London Computer Systems
- Cincinnati, OH
- 2 days ago
- Cincinnati, OH
- 2 days ago
Are you the go-to problem-solver when it comes to tech questions? London Computer Systems ( LCS ) is hiring Software Support Specialist s - Technical to join our Product Support team. You’ll...
HybridKnowledge of operating systems, database administration, CloudSQL, terraform, ansible, Agile and/or Project Management delivery experience COMPENSATION AND BENEFITS This position is eligible to earn...
HybridDetails 16 hours ago Qualifications On-site technical support Technical support via phone IT user and group management GPO Phone communication Client rapport building Incident management software Operating...
Remotesystem updates Mid-level Incident Escalation Software installation Network infrastructure Hyper-V System maintenance VLAN DHCP Patch management Computer management Incident management operations support...
Remote- Element Materials Technology
- Cincinnati, OH
- 6 days ago
- Cincinnati, OH
- 6 days ago
Essential Skills Strong experience supporting Microsoft Windows operating systems. Solid knowledge of Microsoft 365 applications and services....
RemoteComponent Manufacturing Implementation & Support Specialist - Truss Design
- Simpson Manufacturing Company, Inc.
- Columbus, OH
- 6 days ago
- Columbus, OH
- 6 days ago
Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate...
RemoteEntry-Level IT Support Associate Overnight (F)
- Expedient
- Upper Arlington, OH
- 7 days ago
- Upper Arlington, OH
- 7 days ago
Expedient is hiring an on-site, entry-level opportunity that offers a fast-track to learning, promotion and career growth. The entry-level IT Support Associate,in our Upper Arlington / Columbus,...
HybridCustomer Technical Support Specialist III (Eastern US)
- Steris Corporation
- OH
- 7 days ago
- OH
- 7 days ago
Such work requires expert-level examination and analyzing of application, operating system, and network logs, diagnostics and metrics, as well as reading and analyzing source code and databases to identify...
RemoteProduct Support Specialist II - Equipment oftware
- Steris Corporation
- Mentor, OH
- 7 days ago
- Mentor, OH
- 7 days ago
Position Summary This role has a working schedule of 9:00am to 6:00pm EST. This is a hybrid role with the requirement of working onsite at our Mentor, OH Corporate HQ, 3 days per week. As a...
HybridHybrid in Fairfield, OH Our client requires a hybrid support professional who will handle incident work, fulfill service requests, and provide hands-on technical support. The role includes...
HybridAbout Unily With 20+ years of expertise, Unily unites people, technology, and knowledge into action through the only AI-native employee experience platform. As the intelligent digital front door...
Remote- Brookfield Properties
- Cleveland, OH
- 14 days ago
- Cleveland, OH
- 14 days ago
Location Key Tower - 127 Public Square Business We know that a one-size-fits-all approach doesnt work when it comes to residential living. Thats why, at Brookfield Properties, our portfolio...
HybridDesktop Support Engineer (1-Year Contract )Solon,Ohio USA
- Axiom Technologies
- Solon, OH
- 24 days ago
- Solon, OH
- 24 days ago
Desk support Perform basic LAN and internetworking-related activities Have strong internetworking and troubleshooting skills Have A+ certification & at least one certification from either Cisco or...
HybridA higherlevel IT Service Desk team is seeking a Help Desk Technician to provide remote support for a contract position....
Remote ContractEntry-Level IT Support Associate Overnight (X)
- Expedient
- Dublin, OH
- 28 days ago
- Dublin, OH
- 28 days ago
Expedient is hiring an on-site, entry-level opportunity that offers a fast-track to learning, promotion and career growth. The entry-level IT Support Associate,in our Memphis, TN data center, will...
HybridDemographic Data for Ohio
Moving to Ohio? Find some basic demographic data about Ohio below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Ohio
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Ohio offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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