Help Desk Technician Jobs in Ohio
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Experience : Minimum of 2+ years of experience in a help desk support role....
MICRO CENTER is the nations leading computer and electronic device retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most...
['Great American Insurance Company', '4.0', 'Desktop Technician I', 'Easy Apply', 'Cincinnati, OH', '', '$50K - $65K', '\xa0', '(Glassdoor est.)'][]
Technical Support Specialist iPad and Laptop Troubleshooting
- Columbus, OH
- 8 hours ago
- Columbus, OH
- 8 hours ago
Technical Support Specialist - iPad and Laptop Troubleshooting Blue Star Partners LLC Columbus, OH 43215 Job Title: Technical Support Specialist - iPad and Laptop Troubleshooting Location: Ohio,...
Summary** Posted: Mar 20, 2025 Role Number:**114438151** Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an...
Troubleshooting and resolving help desk support calls/tickets. Network administration Option 2: Minimum of 4 years verifiable experience within the last 5 years in all areas listed above....
Reports to the F&A Director. Responsible for all facets of IT for the center. Essential Functions Responsible for meeting the IT requirements of the corporate, Regional, and National offices....
Genesis10 is seeking a Site IT Support Analyst II with our client. This is a 12-month contract position. This on-site role is located in Huron, OH.Compensation: $18.00-22.00 per hour, W2, based on...
systems, applications and patches Oversee management of the entire lifecycle of IT assets from procurement to disposal, including upgrades, replacements and retirement Oversee maintenance of accurate...
systems on desktops and laptops Collaborate with other IT team members to escalate and resolve complex technical issues in a timely manner Document all support activities, including resolutions, in...
We are seeking a skilled Desktop Support Technician to provide on-site support for Windows desktops, troubleshoot hardware/software issues, and assist with system installations. Responsibilities:...
Piper Enterprise Solutions is seeking a Cyber Security Support Engineer to join an incredibly talented cyber security company located in Dayton, OH. This is a hybrid role consisting of 2 days...
Requirements: Proven experience as an IT Helpdesk Support or similar role Excellent communication and customer service skills Strong technical knowledge of computer hardware, software, operating systems...
Fujifilm Sr Tech Support Engineer MI -1 in Columbus , Ohio Position Overview The Senior Technical Support Engineer, MI - I (Tier 1) provides highly visible remote technicalsupport across our...
Experience with electronics, mechanics, optics, personal computers, and basic operating systems (Windows 95/98/NT/XP). Knowledge of networking setups and protocols is preferred....
Demographic Data for Ohio
Moving to Ohio? Find some basic demographic data about Ohio below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in Ohio
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Ohio offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Systems Center Configuration Manager
- Remote Desktop Protocol
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- BMC Remedy
- IT Service Management
- Remote Support
- Application Support
- Windows 10
- DNS
- TCP/IP
- Windows OS
- Windows 7
- MacOS
- Mobile Device Management
- Incident Management
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Linux
- Mac Skills
- Customer Support
- Microsoft Active Directory
- Resolution
- Information Technology
- Installation
- Problem Resolution
- General Repair
- Engineering
- Microsoft Office 365
- Technical Support
- Networking
- Affirmative Action
- Microsoft Windows
- Troubleshooting
- Implementation
- Military Background
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Technician Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »