Help Desk Technician Jobs in Ohio
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
In our tuition-free Tech Fundamentals program, you will master the basics of IT with real-world applications. What's Included in Tech Fundamentals - Up to 20 weeks of instructor-led virtual...
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
Skills Help desk support, Troubleshooting, Service desk, Support, Phone support, Servicenow, comptia, certification and accreditation Top Skills Details Help desk support, Troubleshooting,Service desk...
systems (Windows/Mac), word processing (Microsoft Word), spreadsheet (Excel) and E-Mail (Outlook) software applications required Familiarity with mobile device hardware and operating systems (iOS/Android...
MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most...
IT Service Desk Analyst Cincinnati, OH, USA Req #4718 Friday, June 13, 2025 *This position offers an in office work arrangement with a requirement to be local in the Cincinnati region. Applicants...
* 3+ years in a customer service/call center environment * Eagerness to provide support for password resets, basic Windows OS issues, network connectivity and mobile device issues * Strong level...
If you are a GPI employee, please click the Employee Login before applying. At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that...
The company currently has 25,000 PC's in their environment, with over 10,000 that are 5+ years old and 2000+ that are 9+ years old. In the past, they have purchased all of their machines and have...
Will accept minimum of two years of professional work experience in lieu of education + Must have a working knowledge of computers and operating systems + Basic experience with desktop troubleshooting...
Service Desk Technician - Bilingual Dutch/English
- Cincinnati, OH
- 2 days ago
- Cincinnati, OH
- 2 days ago
. * Provides support for Microsoft Operating Systems (Windows7, Windows 10). * Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365). * Provides support for mobile devices...
RPA Support Engineer Genesis10 35.00 45.00 Hour life insurance, 401(k) United States, Ohio, Columbus Jun 07, 2025 Genesis10 is currently seeking an RPA Support Engineer Specialist: III (Senior)...
Tier 2 Technical Support Vaco $85,000.00 - $90,000.00 / yr United States, Ohio, Columbus Jun 07, 2025 A Vaco client in Columbus Ohio is in search of an experienced Tier 2 Support Analyst to...
Desktop Support Technician JOB LOCATION: Cincinnati OH WAGE RANGE*: $20-21/hr. W2 JOB NUMBER: 25-02972 REQUIRED EXPERIENCE: Must be able to obtain a public trust 4 + years of related experience...
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Cupid/Radiant Support Specialist you will have...
Demographic Data for Ohio
Moving to Ohio? Find some basic demographic data about Ohio below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Ohio
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Ohio offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- Cisco
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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