Help Desk Technician Jobs in Highland Heights, OH
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- ABARTA Coca-Cola Beverages
- Cleveland, OH (12 miles from Highland Heights, OH)
- 1 day ago
- Cleveland, OH (12 miles from Highland Heights, OH)
- 1 day ago
Company: ABARTA Coca-Cola Beverages Job Location: 4900 Cleveland, OH Other Potential Locations: Cleveland, OH We are actively seeking enthusiastic team players who want to work with the worlds...
In PersonJob Title: Help Desk Technician I Position Summary The Help Desk Technician I provides first-level technical support to end users, serving as the initial point of contact for IT-related issues and requests...
In Person- KeyBank
- Brooklyn, OH (15 miles from Highland Heights, OH)
- 5 days ago
- Brooklyn, OH (15 miles from Highland Heights, OH)
- 5 days ago
Knowledge of operating systems, database administration, CloudSQL, terraform, ansible, Agile and/or Project Management delivery experience COMPENSATION AND BENEFITS This position is eligible to earn...
Hybrid- Applied Industrial Technologies
- Cleveland, OH (12 miles from Highland Heights, OH)
- 6 days ago
- Cleveland, OH (12 miles from Highland Heights, OH)
- 6 days ago
The Level 1 IT Help Desk Technician is responsible for providing technical assistance and support to end-users in a timely and professional manner....
In Person- TEKsystems
- Brook Park, OH (21 miles from Highland Heights, OH)
- 6 days ago
- Brook Park, OH (21 miles from Highland Heights, OH)
- 6 days ago
Skills Configuration, Technical support, hardware, technical knowledge, Customer service, Help desk support, Windows troubleshooting, Windows 10 Top Skills Details Configuration,Technical support,hardware...
In PersonTechnical Support Engineer - Level 1
- Curvature
- Highland Heights, OH
- 7 days ago
- Highland Heights, OH
- 7 days ago
A knowledge of operating systems (Windows, Lunix, Unix) and scripting. Windows server management / patching experience....
In PersonProduct Support Specialist II - Equipment oftware
- Steris Corporation
- Mentor, OH (11 miles from Highland Heights, OH)
- 7 days ago
- Mentor, OH (11 miles from Highland Heights, OH)
- 7 days ago
Position Summary This role has a working schedule of 9:00am to 6:00pm EST. This is a hybrid role with the requirement of working onsite at our Mentor, OH Corporate HQ, 3 days per week. As a...
HybridEcommerce Technical Support Specialist
- Race Winning Brands
- Mentor, OH (11 miles from Highland Heights, OH)
- 10 days ago
- Mentor, OH (11 miles from Highland Heights, OH)
- 10 days ago
The Ecommerce Technical Support Engineer is responsible for the development, maintenance, and support of internal ecommerce web applications across a portfolio of automotive and powersports...
In Person- LifeStance Health
- Rocky River, OH (20 miles from Highland Heights, OH)
- 13 days ago
- Rocky River, OH (20 miles from Highland Heights, OH)
- 13 days ago
systems (Windows 10/11, macOS), Microsoft 365, and basic networking Experience with Active Directory, Exchange, VPNs, and remote access tools (e.g., TeamViewer, RDP) Excellent troubleshooting, analytical...
In Person- Brookfield Properties
- Cleveland, OH (12 miles from Highland Heights, OH)
- 14 days ago
- Cleveland, OH (12 miles from Highland Heights, OH)
- 14 days ago
Location Key Tower - 127 Public Square Business We know that a one-size-fits-all approach doesnt work when it comes to residential living. Thats why, at Brookfield Properties, our portfolio...
Hybrid- Fleet Response
- Hudson, OH (21 miles from Highland Heights, OH)
- 14 days ago
- Hudson, OH (21 miles from Highland Heights, OH)
- 14 days ago
The Help Desk Support Engineer’s role is to ensure proper computer, telephony and collaborative operation so that end users can accomplish business tasks....
In PersonJunior Desktop Support Technician
- MCPC Incorporated
- Bedford, OH (12 miles from Highland Heights, OH)
- 16 days ago
- Bedford, OH (12 miles from Highland Heights, OH)
- 16 days ago
systems Familiarity with common desktop applications (Microsoft 365, web browsers, printers) Strong attention to detail and ability to follow documented procedures Good communication skills with a...
In Person- Vaco by Highspring
- Cleveland, OH (12 miles from Highland Heights, OH)
- 21 days ago
- Cleveland, OH (12 miles from Highland Heights, OH)
- 21 days ago
IT Support Technician (Contract-to-Hire) - On-Site Clinical Support Job Type: Contract-to-Hire (6 months with a high chance of becoming permanent) Schedule: Monday to Friday, regular business...
In Person- Federal Reserve Bank (FRB)
- Cleveland, OH (12 miles from Highland Heights, OH)
- 23 days ago
- Cleveland, OH (12 miles from Highland Heights, OH)
- 23 days ago
Company Federal Reserve Bank of Cleveland The Federal Reserve Bank of Cleveland's mission is to foster the stability, integrity, and efficiency of the nation's monetary, financial, and payment...
In PersonDesktop Support Engineer (1-Year Contract )Solon,Ohio USA
- Axiom Technologies
- Solon, OH (12 miles from Highland Heights, OH)
- 24 days ago
- Solon, OH (12 miles from Highland Heights, OH)
- 24 days ago
Desk support Perform basic LAN and internetworking-related activities Have strong internetworking and troubleshooting skills Have A+ certification & at least one certification from either Cisco or...
HybridDemographic Data for Highland Heights, OH
Moving to Highland Heights, OH? Find some basic demographic data about Highland Heights, OH below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in Highland Heights, OH
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Highland Heights, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Technician Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »