Help Desk Technician Jobs in Canton, OH
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- NEONET
- Cuyahoga Falls, OH (24 miles from Canton, OH)
- 1 day ago
- Cuyahoga Falls, OH (24 miles from Canton, OH)
- 1 day ago
Under the direction of the NEOnet Executive Director, the Desktop Support Specialist is responsible for the delivery of technical support services to educational entities associated with the...
In PersonProduct Support Specialist, New Innovations
- QGenda
- Uniontown, OH (11 miles from Canton, OH)
- 15 days ago
- Uniontown, OH (11 miles from Canton, OH)
- 15 days ago
Who We Are QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their...
In PersonIncludes desktop and laptop computer hardware, Microsoft Windows Operating Systems and configuration....
In Person ContractComputer Support Specialists vacancy in Akron USA
- Flyper
- Akron, OH (18 miles from Canton, OH)
- 21 days ago
- Akron, OH (18 miles from Canton, OH)
- 21 days ago
Entry-Level Computer Support Specialist We are seeking an entry-level Computer Support Specialist to join our team in Akron. As a Computer Support Specialist, you will provide technical assistance...
In PersonIT & Software Support Specialist
- Davey Tree
- Kent, OH (23 miles from Canton, OH)
- 25 days ago
- Kent, OH (23 miles from Canton, OH)
- 25 days ago
systems Understand and follow company policies, procedures and work rules React appropriately in an emergency situation Perform all duties as required in a professional manner Report timely and accurately...
In PersonHelp Desk Services - Student Worker
- Stark State College (OH)
- North Canton, OH (2 miles from Canton, OH)
- 30+ days ago
- North Canton, OH (2 miles from Canton, OH)
- 30+ days ago
Primary duties include providing level I help desk support to faculty, students, and staff using the online Help Desk software and telephone etiquette....
In Person Part TimeJR IT Systems Support Specialist In-person only
- The Will-Burt Company
- Orrville, OH (20 miles from Canton, OH)
- 45+ days ago
- Orrville, OH (20 miles from Canton, OH)
- 45+ days ago
IT Operations & End-User Enablement Provide technical support and resolution for end-user and operational issues, applying structured troubleshooting and independent problem-solving Support office...
In Personsystems, Microsoft Active Directory, firewall, IDS, and security hardware are preferred. 3.A High School diploma or equivalent required....
In PersonDemographic Data for Canton, OH
Moving to Canton, OH? Find some basic demographic data about Canton, OH below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Canton, OH
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Canton, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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