JR IT Systems Support Specialist In-person only

IT Operations & End-User Enablement

• Provide technical support and resolution for end-user and operational issues, applying structured troubleshooting and independent problem-solving
• Support office and plant-floor computing environments with an emphasis on system reliability and minimal production disruption
• Analyze recurring issues and recommend improvements to reduce downtime and improve stability
• Prioritize and respond to incidents that impact manufacturing operations and business continuity

Microsoft 365 & Identity Administration

• Administer and maintain Microsoft 365 services, including Exchange Online, Teams, OneDrive, and SharePoint
• Manage Microsoft 365 tenant configuration, licensing, and security settings
• Plan and execute mailbox migrations and tenant-to-tenant Microsoft 365 migrations, including coordination, validation, and post-migration support
• Administer Active Directory, including user accounts, group membership, permissions, and Group Policy
• Oversee onboarding and offboarding processes to ensure appropriate access and security controls

Manufacturing & Business Systems

• Provide Tier 1-2 functional and technical support for ERP systems supporting manufacturing, inventory, and finance
• Partner with operations, engineering, and finance teams to troubleshoot system and data issues
• Assist with ERP access management, basic configuration support, and coordination with internal or external ERP administrators
• Support manufacturing technology peripherals such as barcode scanners, label printers, and shared production terminals

Systems Management, Security & Continuous Improvement

• Support system lifecycle activities including workstation provisioning, imaging, patching, and upgrades
• Maintain technical documentation, procedures, and standards to support knowledge sharing within the IT team
• Apply IT security best practices related to identity management, access control, and data protection
• Participate in audits, compliance activities, and policy enforcement efforts
• Contribute to ongoing initiatives to improve IT processes, system reliability, and manufacturing technology effectiveness

Required Qualifications

• 2+ years of experience in an IT support, systems support, or technical operations role
• Strong troubleshooting skills in Windows-based environments with the ability to work independently
• Hands-on experience administering Microsoft 365
• Experience supporting email migrations and Microsoft 365 tenant-to-tenant migrations
• Working knowledge of Active Directory
• Understanding of networking fundamentals (LAN/WAN, DNS, DHCP, printing)
• Ability to operate effectively in a fast-paced manufacturing environment
• Strong communication skills and professional judgment when supporting business users

Preferred Qualifications

• Experience supporting ERP systems in a manufacturing environment (SAP, Oracle, Microsoft Dynamics, Infor, NetSuite, or similar)
• Familiarity with manufacturing processes, shop-floor operations, or production scheduling
• Experience supporting industrial or production-adjacent devices
• Basic PowerShell or scripting experience
• Relevant technical certifications (Microsoft, CompTIA, or similar)

Work Environment & Expectations

• Combination of office and manufacturing floor support
• Role requires flexibility to support operational priorities and critical production needs
• Participation in after-hours support or on-call rotation as required to ensure system availability
• Ability to handle IT equipment and perform hands-on technical work

IT Operations & End-User Enablement

• Provide technical support and resolution for end-user and operational issues, applying structured troubleshooting and independent problem-solving
• Support office and plant-floor computing environments with an emphasis on system reliability and minimal production disruption
• Analyze recurring issues and recommend improvements to reduce downtime and improve stability
• Prioritize and respond to incidents that impact manufacturing operations and business continuity

Microsoft 365 & Identity Administration

• Administer and maintain Microsoft 365 services, including Exchange Online, Teams, OneDrive, and SharePoint
• Manage Microsoft 365 tenant configuration, licensing, and security settings
• Plan and execute mailbox migrations and tenant-to-tenant Microsoft 365 migrations, including coordination, validation, and post-migration support
• Administer Active Directory, including user accounts, group membership, permissions, and Group Policy
• Oversee onboarding and offboarding processes to ensure appropriate access and security controls

Manufacturing & Business Systems

• Provide Tier 1-2 functional and technical support for ERP systems supporting manufacturing, inventory, and finance
• Partner with operations, engineering, and finance teams to troubleshoot system and data issues
• Assist with ERP access management, basic configuration support, and coordination with internal or external ERP administrators
• Support manufacturing technology peripherals such as barcode scanners, label printers, and shared production terminals

Systems Management, Security & Continuous Improvement

• Support system lifecycle activities including workstation provisioning, imaging, patching, and upgrades
• Maintain technical documentation, procedures, and standards to support knowledge sharing within the IT team
• Apply IT security best practices related to identity management, access control, and data protection
• Participate in audits, compliance activities, and policy enforcement efforts
• Contribute to ongoing initiatives to improve IT processes, system reliability, and manufacturing technology effectiveness

Required Qualifications

• 2+ years of experience in an IT support, systems support, or technical operations role
• Strong troubleshooting skills in Windows-based environments with the ability to work independently
• Hands-on experience administering Microsoft 365
• Experience supporting email migrations and Microsoft 365 tenant-to-tenant migrations
• Working knowledge of Active Directory
• Understanding of networking fundamentals (LAN/WAN, DNS, DHCP, printing)
• Ability to operate effectively in a fast-paced manufacturing environment
• Strong communication skills and professional judgment when supporting business users

Preferred Qualifications

• Experience supporting ERP systems in a manufacturing environment (SAP, Oracle, Microsoft Dynamics, Infor, NetSuite, or similar)
• Familiarity with manufacturing processes, shop-floor operations, or production scheduling
• Experience supporting industrial or production-adjacent devices
• Basic PowerShell or scripting experience
• Relevant technical certifications (Microsoft, CompTIA, or similar)

Work Environment & Expectations

• Combination of office and manufacturing floor support
• Role requires flexibility to support operational priorities and critical production needs
• Participation in after-hours support or on-call rotation as required to ensure system availability
• Ability to handle IT equipment and perform hands-on technical work