Help Desk Technician Jobs in High Point, NC
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Greensboro, NC (14 miles from High Point, NC)
- 1 day ago
- Greensboro, NC (14 miles from High Point, NC)
- 1 day ago
GENERAL STATEMENT OF DUTIES This is a professional and highly technical position working independently in the completion of projects and duties which cross technical boundaries on software and...
Promotes the sale of Amada software and peripherals within assigned territory. Conducts on-site support to set up the software parameters to match the machine's specifications to take full...
Fleet Technical Support Specialist
- Greensboro, NC (14 miles from High Point, NC)
- 9 days ago
- Greensboro, NC (14 miles from High Point, NC)
- 9 days ago
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global...
Executive IT Support Engineer, End User Computing
- Winston Salem, NC (16 miles from High Point, NC)
- 13 days ago
- Winston Salem, NC (16 miles from High Point, NC)
- 13 days ago
Under the general direction of a manager, the Executive IT Support Engineer, End User Computing is a highly visible and service-driven role responsible for providing premium, high-touch IT support...
Technology Specialist - Help Desk
- Asheboro, NC (23 miles from High Point, NC)
- 15 days ago
- Asheboro, NC (23 miles from High Point, NC)
- 15 days ago
Troubleshoot and resolve issues related to operating systems (Windows/macOS), Office 365, learning management systems, and other campus software....
Work Schedule Standard (Mon-Fri) Environmental Conditions Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Fluctuating Temps hot/cold,...
IT Technical Support Administrator Associate
- Winston Salem, NC (16 miles from High Point, NC)
- 16 days ago
- Winston Salem, NC (16 miles from High Point, NC)
- 16 days ago
Department: 12346 Enterprise Corporate - IAS Field Services Breakfix Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Monday- Friday 7:30am -...
- Winston Salem, NC (16 miles from High Point, NC)
- 16 days ago
- Winston Salem, NC (16 miles from High Point, NC)
- 16 days ago
Job Title : Desktop Support Location : Winston-Salem, NC 27103 Duration : 12+ months Contract (with possible extension) Job Description: Experience with deskside support to build machines, install...
Field Support Engineer (Greensboro, NC)
- Greensboro, NC (14 miles from High Point, NC)
- 17 days ago
- Greensboro, NC (14 miles from High Point, NC)
- 17 days ago
Proficient knowledge of Microsoft Operating systems including Windows 2000, XP, Windows 7, Windows 10, Windows 11 is required. Proficient knowledge of Microsoft Office is required....
Customer Support Specialist III
- Greensboro, NC (14 miles from High Point, NC)
- 20 days ago
- Greensboro, NC (14 miles from High Point, NC)
- 20 days ago
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver...
Healthcare Application Support Analyst
- Greensboro, NC (14 miles from High Point, NC)
- 20 days ago
- Greensboro, NC (14 miles from High Point, NC)
- 20 days ago
Welcome to Ovation Healthcare! At Ovation Healthcare (formerly QHR Health), we've been making local healthcare better for more than 40 years. Our mission is to strengthen independent community...
Customer Support Specialist III
- Browns Summit, NC (24 miles from High Point, NC)
- 22 days ago
- Browns Summit, NC (24 miles from High Point, NC)
- 22 days ago
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver...
- Asheboro, NC (19 miles from High Point, NC)
- 30+ days ago
- Asheboro, NC (19 miles from High Point, NC)
- 30+ days ago
The Help Desk Coordinator coordinates a variety of tasks based on interrelationships of various hardware systems, operating systems and software applications to ensure efficient resolution of issues...
- Asheboro, NC (19 miles from High Point, NC)
- 30+ days ago
- Asheboro, NC (19 miles from High Point, NC)
- 30+ days ago
Help Desk Technician Randolph Electric Membership Corp 879 McDowell Road, Asheboro, NC 27205 Help Desk Technician Location: Asheboro, NC Application Deadline: Open until filled Department: Engineering...
- Liberty, NC (24 miles from High Point, NC)
- 30+ days ago
- Liberty, NC (24 miles from High Point, NC)
- 30+ days ago
Troubleshoot operating system issue. Connection issues with LAN/WAN....
Demographic Data for High Point, NC
Moving to High Point, NC? Find some basic demographic data about High Point, NC below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in High Point, NC
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in High Point, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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