Help Desk Technician Jobs in Concord, NC
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Senior Application Support Analyst
- DPR Construction
- Charlotte, NC (20 miles from Concord, NC)
- 2 hours ago
- Charlotte, NC (20 miles from Concord, NC)
- 2 hours ago
Job Description Application Support Analyst - Productivity & Collaboration Position Summary DPR Construction is seeking an Application Support Analyst to support enterprise productivity,...
In Person- Micro Center
- Charlotte, NC (20 miles from Concord, NC)
- 15 hours ago
- Charlotte, NC (20 miles from Concord, NC)
- 15 hours ago
MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most...
In PersonOracle PLSQL Production Support Engineer
- LTIMindtree
- Charlotte, NC (20 miles from Concord, NC)
- 1 day ago
- Charlotte, NC (20 miles from Concord, NC)
- 1 day ago
Oracle PLSQL Production Support Engineer Primary Skills Informatica Oracle PLSQL. 4 to 10 years of production support experience in financial services preferably in regulatory reporting. Strong...
In Person- DPR Construction
- Charlotte, NC (20 miles from Concord, NC)
- 4 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 4 days ago
Technical Skills Strong knowledge of Microsoft 365 and Windows operating systems. Experience supporting cloud-based and enterprise applications....
HybridDesign Technology Support Specialist (AEC Technology)
- Core States Group
- Charlotte, NC (20 miles from Concord, NC)
- 5 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 5 days ago
At Core States Group, the work you do matters to the clients we serve, the communities we support, and the teams who rely on one another to deliver with excellence. Our Cause is powerful: to...
In PersonTechnical Support Representative I
- DNP Imagingcomm America Corporation
- Concord, NC
- 5 days ago
- Concord, NC
- 5 days ago
Basic to moderate skills in PC hardware and Windows application troubleshooting, printer troubleshooting, and networking, Familiarity with Windows (Win10, 11), Mac OS, iOS, Android Operating Systems...
In PersonTechnical Support Engineer - Level 1
- Park Place Technologies
- Charlotte, NC (20 miles from Concord, NC)
- 6 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 6 days ago
A knowledge of operating systems (Windows, Lunix, Unix) and scripting. Windows server management / patching experience....
In Person- Solarwinds Corp.
- Charlotte, NC (20 miles from Concord, NC)
- 6 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 6 days ago
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, partners, and communities. Join us in our...
In PersonTechnical Support Engineer, II
- Jack Henry & Associates Inc.
- Charlotte, NC (20 miles from Concord, NC)
- 6 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 6 days ago
At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our...
In PersonApplication Network Support Analyst
- TEKsystems
- Charlotte, NC (20 miles from Concord, NC)
- 6 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 6 days ago
TEKsystems is looking to hire a Application Network Support Analyst to join one of our top financial clients. No C2C (Must work on TEKsystems direct W2) Skills Required: PowerShell scripting:...
Hybrid Contract- TEKsystems
- Charlotte, NC (20 miles from Concord, NC)
- 7 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 7 days ago
. * Configures, supports, and maintains Windows 11, IOS, and Android Operating Systems. * Assists in technical evaluations of new and emerging AV products and recommends new technology for opportunities...
In Person Contract- Charlotte, NC (20 miles from Concord, NC)
- 8 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 8 days ago
Job Title : Desktop Support Location : 2730 West Tyvola Road Charlotte, NC 28217-4578 Duration : 12+ months Contract (with possible extension) Job Description: • Experience with deskside support...
In PersonCloud Support Engineer (AWS/Azure) Charlotte, NC, USA
- Vanguard Group, Inc.
- Charlotte, NC (20 miles from Concord, NC)
- 8 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 8 days ago
Cloud Support Engineer (AWS/Azure) Core Responsibilities: Design, build, and support cloud-based integration and data transmission solutions using AWS services and modern development practices....
HybridSenior IT Support Engineer (Endpoint / Site Lead)
- TEKsystems
- Davidson, NC (20 miles from Concord, NC)
- 14 days ago
- Davidson, NC (20 miles from Concord, NC)
- 14 days ago
Senior IT Support Engineer to serve as the primary daytime technical resource in Davidson, NC. This is a hands-on role with a mix of advanced support, endpoint engineering, and onsite leadership...
In PersonProduction Support Engineer III
- Truist Financial Corporation
- Charlotte, NC (20 miles from Concord, NC)
- 15 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 15 days ago
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to...
In PersonDemographic Data for Concord, NC
Moving to Concord, NC? Find some basic demographic data about Concord, NC below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in Concord, NC
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Concord, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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