Help Desk Technician Jobs in Rochester, NY
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
The Opportunity QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in...
TECHNICAL SUPPORT SPECIALIST - US Residence based position
- Rochester, NY
- 4 hours ago
- Rochester, NY
- 4 hours ago
United States : Colorado : Aurora || United States : Colorado : Boulder || United States : Colorado : Centennial || United States : Colorado : Colorado Springs || United States : Colorado : DENVER N...
This is a 6-month contract to hire, joining an IT Desktop Services team in an operational support role on-site. Candidates will be responsible for tickets and break/fix resolution, working...
Technical Support Representative
- West Henrietta, NY (8 miles from Rochester, NY)
- 4 days ago
- West Henrietta, NY (8 miles from Rochester, NY)
- 4 days ago
Technical Support Representative Job Description Now hiring in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana,...
Technical Support Specialist 2 (Su-Th: 3:00am to 11:30am ET)
- Rochester, NY
- 8 days ago
- Rochester, NY
- 8 days ago
The Opportunity QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in...
- Irondequoit, NY (5 miles from Rochester, NY)
- 11 days ago
- Irondequoit, NY (5 miles from Rochester, NY)
- 11 days ago
Assist in the planning and monitoring of Systems Support expenses; upgrade operating systems and software; create and modify documentation where required REQUIRED QUALIFICATIONS: Strong customer service...
Administrative Assistant/IT Support - Part-Time Beyond TalentEdge - 4.1 Rochester, NY Job Details Part-time $22 - $25 an hour 20 hours ago Qualifications CRM software Email marketing Software...
Proficient with various versions of Microsoft operating systems. Proficient with various versions of Microsoft Office Suites. Knowledge of industry quality standards....
- Fairport, NY (10 miles from Rochester, NY)
- 45+ days ago
- Fairport, NY (10 miles from Rochester, NY)
- 45+ days ago
Staffing - IT Desktop Support#25-64179 Fairport, NY All On-site Job Description Location: 100% Onsite - Fairport, NY Schedule: M-F, 8-5 standard, OT possible Interview Process: 2 rounds expected,...
Discover Your Next Big Opportunity: See Why Quality Vision International Is the Place to Be! Location: Rochester, NY, On-SIte Schedule: Monday - Friday, 8:00am-5:00pm Compensation: $21.00-$36.00...
Demographic Data for Rochester, NY
Moving to Rochester, NY? Find some basic demographic data about Rochester, NY below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Rochester, NY
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Rochester, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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