Help Desk Technician Jobs in Rochester, NY
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Technical Support Professional - Ceph Storage
- IBM Corporation
- Rochester, NY
- 19 days ago
- Rochester, NY
- 19 days ago
Introduction The IBM Technical Support team is adding a support engineer to focus on specific customers in a technical account manager position with a background in Linux storage system...
In Person- O'Connell Electric Company
- Victor, NY (15 miles from Rochester, NY)
- 20 days ago
- Victor, NY (15 miles from Rochester, NY)
- 20 days ago
CLIENT SUPPORT SPECIALIST The Client Support Specialist's primary role is to provide timely and effective support to the business community regarding daily operations while leveraging the IT...
In PersonManaged Services - Data Center Hands & Feet Support - Specialist
- PwC
- Rochester, NY
- 30+ days ago
- Rochester, NY
- 30+ days ago
Industry/Sector Not Applicable Specialism Managed Services Management Level Specialist Job Description & Summary At PwC, our people in integration and platform architecture focus on designing and...
In PersonJob Type Full-time Description The health services that became the Anthony L Jordan Health Corporation (Jordan Health) began more than 100 years ago, in 1904. As one of the first 5 Federally...
In PersonIT Support Analyst - Classroom AV Support
- Nazareth College
- Rochester, NY
- 90+ days ago
- Rochester, NY
- 90+ days ago
Position Title IT Support Analyst - Classroom AV Support Position Type Staff Requisition Number ST171 Department Information Tech Services Title of Supervisor Director, Technology & Media Support...
In PersonIT Support Associate II, Ops Tech Solutions (OTS) - Fixed Field
- Amazon
- Rochester, NY
- 90+ days ago
- Rochester, NY
- 90+ days ago
systems support experience or equivalent experience Preferred Qualifications - CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant...
In PersonERP Technical Support Engineer Infor CSI (SyteLine)
- RE Build Manufacturing, LLC
- Rochester, NY
- 90+ days ago
- Rochester, NY
- 90+ days ago
About Re:Build Manufacturing Re:Build Manufacturing is a growing family of industrial and engineering businesses combining enabling technologies, operational superiority, and strategic M&A to...
In PersonDemographic Data for Rochester, NY
Moving to Rochester, NY? Find some basic demographic data about Rochester, NY below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in Rochester, NY
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Rochester, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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