Help Desk Technician Jobs in Rochester, NY
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Assist in the planning and monitoring of Systems Support expenses; upgrade operating systems and software; create and modify documentation where required EDUCATION: AS (Required) LICENSES / CERTIFICATIONS...
Systems & MS Office products Experience with TCP/IP troubleshooting is a plus Must be able to work 8-5 EST with a scheduled hour for lunch MORE REASONS TO JOIN THE HAWK RIDGE SYSTEMS TEAM Excellent...
Remote WorkHelp Desk Technician I - Full-Time - Monroe County
- Rochester, NY
- 15 days ago
- Rochester, NY
- 15 days ago
As a Help Desk Technician I, you will be the first line of support for our users....
systems (Linux, Windows, ) with knowledge in server systems and networking- ethernet, routers and switches, servers, SNMP, fiber optics, a plusStrong verbal and written communication skills to deliver...
fill the Help Desk Technician role....
Strong working knowledge of networking, operating systems, configurations, hardware and SaaS applications, Windows administration, and basic Linux skills....
Strong knowledge of computer hardware, software, and operating systems....
Technical Support Expert - Level 1 - Business Continuity / Disaster Recovery (BCDR)
- Rochester, NY
- 60+ days ago
- Rochester, NY
- 60+ days ago
Computer literacy skills: Strong working knowledge of Networking, operating systems, configurations, hardware and SaaS applications, Windows administration, & basic Linux skills....
WHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products...
Discover Your Next Big Opportunity: See Why Quality Vision International Is the Place to Be! Location: Rochester, NY, On-SIte Schedule: Monday - Friday, 8:00am-5:00pm Compensation: $21.00-$36.00...
Demographic Data for Rochester, NY
Moving to Rochester, NY? Find some basic demographic data about Rochester, NY below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Rochester, NY
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Rochester, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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