Help Desk Technician Jobs in Rochester, NY
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Field Service Engineer I - Technical Support
- Pittsford, NY (8 miles from Rochester, NY)
- 4 hours ago
- Pittsford, NY (8 miles from Rochester, NY)
- 4 hours ago
Innovate to solve the world's most important challenges As a Field Service Engineer I - Technical Support here at Honeywell, you will play a critical role in providing technical support for our...
Strong knowledge of computer hardware, software, and operating systems....
- Victor, NY (15 miles from Rochester, NY)
- 13 days ago
- Victor, NY (15 miles from Rochester, NY)
- 13 days ago
A local customer of ours is seeking a customer service-oriented Help Desk Technician with a strong focus on Windows support to provide technical assistance to users in an efficient and accurate manner...
Here at GoNetspeed, we believe in the power of connectivity. We believe that life doesn't wait for us to catch up. We believe that providing the fastest and most reliable Internet to the...
- Irondequoit, NY (5 miles from Rochester, NY)
- 20 days ago
- Irondequoit, NY (5 miles from Rochester, NY)
- 20 days ago
Assist in the planning and monitoring of Systems Support expenses; upgrade operating systems and software; create and modify documentation where required EDUCATION: AS (Required) LICENSES / CERTIFICATIONS...
Computer literacy skills: Strong working knowledge of Networking, operating systems, configurations, hardware and SaaS applications, Windows administration, & basic Linux skills....
Technical Support Expert - Level 1 - Business Continuity / Disaster Recovery (BCDR)
- Rochester, NY
- 29 days ago
- Rochester, NY
- 29 days ago
Computer literacy skills: Strong working knowledge of Networking, operating systems, configurations, hardware and SaaS applications, Windows administration, & basic Linux skills....
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Orders/ClinDoc/ASAP Support Specialist you will...
- Fairport, NY (10 miles from Rochester, NY)
- 30+ days ago
- Fairport, NY (10 miles from Rochester, NY)
- 30+ days ago
Staffing - IT Desktop Support#25-53770 $19-$22 per hour Fairport, NY All On-site Job Description Location: 100% Onsite - Fairport, NY Schedule: M-F, 8-5 standard, OT possible Interview Process: 2...
WHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products...
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness,...
Discover Your Next Big Opportunity: See Why Quality Vision International Is the Place to Be! Location: Rochester, NY, On-SIte Schedule: Monday - Friday, 8:00am-5:00pm Compensation: $21.00-$36.00...
- Fairport, NY (10 miles from Rochester, NY)
- 30+ days ago
- Fairport, NY (10 miles from Rochester, NY)
- 30+ days ago
IT Desktop Support#25-57480 $19.87-$21.85 per hour Fairport, NY All On-site Job Description Our Client, a Business Manufacturing And Supply company, is looking for a IT Desktop Support for their...
- Fairport, NY (10 miles from Rochester, NY)
- 30+ days ago
- Fairport, NY (10 miles from Rochester, NY)
- 30+ days ago
IT Desktop Support New York, Fairport 03/21/2025 Contract Active Job Description: Job Summary: The IT Site Technician will provide technical assistance and support for incoming service...
St. John’s is leading and inspiring a shift in society’s views of elder hood. Join our family of dedicated, talented employees who are at the forefront of innovative senior services delivery in...
Demographic Data for Rochester, NY
Moving to Rochester, NY? Find some basic demographic data about Rochester, NY below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Rochester, NY
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Rochester, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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