Help Desk Technician Jobs in New York
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Bard College Information Technology seeks a friendly, ambitious, and technically skilled individual to serve as Helpdesk Technician. The Helpdesk Technician is a member of Bard ITs User Services...
Our client, an international law firm in midtown Manhattan, is looking for a Service Desk Analyst on a long term contracting basis. This person will be providing phone/remote/email support of...
In addition, the Help Desk Support Analyst will: Provide software and network support to faculty, staff, students, and other campus affiliates....
Hands-on experience with Windows and macOS operating systems and networking....
systems....
Desktop Support Analyst I, St. Peters Hospital, Albany, NY
- New York, NY
- 18 hours ago
- New York, NY
- 18 hours ago
Advanced skills in Microsoft desktop operating system / applications installation and support (Microsoft Office and Outlook) experience. HP Desktop and Laptop Certification preferred....
FIX Onboarding and Production Support Specialist
- New York, NY
- 18 hours ago
- New York, NY
- 18 hours ago
FIX Onboarding and Production Support Specialist Role: FIX Onboarding and Production Support Specialist Location : New York City, NY (Onsite) Duration: Long term Job Description: Seeking a...
Corporate ReUse Sales/Computer Technician (Onsite)
- Cheektowaga, NY
- 19 hours ago
- Cheektowaga, NY
- 19 hours ago
Serves as a specialist in a group of services supported within the Corporate ReUse department. Manages the project queue for their area ensuring technological equipment is configured to conform to...
IT Help Desk Support experience (application & hardware support) preferred. Technical Training & Certifications: HP Certifications preferred....
Service Desk Tier 1 Helpdesk JOB LOCATION: New York City, NY (290 Broadway - Ted Weiss Federal Building) WAGE RANGE*:$22-24 JOB NUMBER: 25-02769 REQUIRED EXPERIENCE: Public Trust Clearable...
Onsite 8:30am - 5pm Contract on w2, not accepting resumes from agencies. Location: Brooklyn, near Winthrop ST bus stop IT Service Desk Agent Job Description The Service Desk Agent is the first...
Role: LoanIQ Support Consultant Location: NYC, NY Hybrid 1 day Experience: 8+ years 3 7 years of hands-on experience supporting LoanIQ application in a banking environment. Strong understanding of...
As an IT Support & Delivery Specialist, you will be responsible for providing IT support to attorneys, paralegals and support staff, as well as managing all incoming and outgoing shipments and...
Minimum of 3 years working experience in help desk operations and technology troubleshooter/help desk technician with both Windows and Mac endpoint environments....
Research emerging technologies and assist with recommendations for implementation.Core Competencies:Windows Operating systems; Windows 10, Windows ServerPalo Alto FirewallVMWareBackupExecCrowdStrike...
Demographic Data for New York
Moving to New York? Find some basic demographic data about New York below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in New York
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in New York offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- WAN Design / Implementation
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- DNS
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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