Help Desk Technician Jobs in New York
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Computer Tech Support Job Description: We are seeking highly motivated in-person Computer Techs to provide hands-on technical support across NYC public schools. As a Computer Tech person, you will...
Perform operating system and application upgrades including Operating Systems, Windows Applications, and Credit Union third party applications as needed to maintain current levels....
Desktop support Windows Migration -Onsite in NYC, 5 days a week
- New York, NY
- 6 hours ago
- New York, NY
- 6 hours ago
Job Title: Desktop support Windows Migration Location: NYC,NY- 5 days in office NO REMOTE Duration: 6-12 months Job Description: Windows 10 to 11 migration experience is mandatory, and 85% of...
Overview IITS support technicians provide both on-premises and remote support for instructional technologies as well as computer labs, libraries, classrooms, and offices. Responsibilities Provides...
We are seeking a dedicated and technically skilled Desktop Support Technician to join our healthcare IT team. This role is critical in ensuring the smooth operation of end-user systems across...
system Support end users via telephone, email, ticketing system and in-person Assist users with booking, setting up, configuring and launching Webinars Assist users with A/V equipment and issues in...
IT Support Office, Clerical & Administrative $ 18 / Hour location_on Goshen, New York work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY LINK link Job Title: IT Support...
Work Location: Mount Laurel, New Jersey, United States of America Hours: 40 Pay Details: $68,640 - $112,320 USD TD is committed to providing fair and equitable compensation opportunities to all...
Working technical knowledge of current network protocols, desktop operating systems, and standards, including TCP/IP, DNS, Windows OS, and Virtual Environments....
Knowledge of Operating Systems, Windows, MAC, and Linux. General knowledge of Audio/Video systems and Academic related software packages Familiarity with POS systems....
With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and...
IT User Support Analyst US-NY-New York Job ID: 2025-14901 Type: Student Health Center # of Openings: 1 Category: Technology New York University Overview Analyze, evaluate and diagnose escalated...
Capable of troubleshooting issues with an end-user device, including all hardware, operating system, driver, or client application challenges....
Operations (Tech) | Level 2 (USD) Location: New York, New York Duration: Contract Job ID: 168278 Job Overview: The Operations (Tech) | Level 2 role is a critical position within the Executive...
Pay $43,000 annually The Information Services Support Specialist is a fast-paced, dynamic on-site role that supports, deploys, maintains, repairs and upgrades in-house computer systems....
Demographic Data for New York
Moving to New York? Find some basic demographic data about New York below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in New York
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in New York offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Resolution
- General Repair
- Information Technology
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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