Client Support Specialist

CLIENT SUPPORT SPECIALIST

The Client Support Specialist's primary role is to provide timely and effective support to the business community regarding daily operations while leveraging the IT Support Ticket system. This includes desktop support, application support, network access, printing, training, and other support as needed. This role also assists with projects and initiatives following the company's IT strategy.

Core responsibilities include, but are not limited to :

Installing, configuring, monitoring, and deploying desktop hardware/software

Managing the IT Ticket System

Investigating and resolving infrastructure issues and escalated support requests

Updating software/hardware with the latest patches

Desktop and printing performance optimization

Provide training for software applications

Provide effective mobile systems access

Assist in maintaining the local area networks

Assist in providing backup and recovery operations

Assist in supporting telecommunications operations

Stay current on IT trends and news

Promote and train the business community on IT best practices

Requirements

Education: A.A.S. Information Technology or two years of equivalent experience

Experience: Entry level up to one year of experience

Knowledge of AD, latest Windows OS, desktop hardware (HP, Microsoft), iOS, Apple iPhone and iPad, basic networking, printing, MS Office, Outlook, Project, Visio, Adobe Acrobat, Bluebeam, Skype for Business, Teams, Citrix XenApp, Endpoint Security

Willing and able to travel as necessary to offices and job site locations

Ability to provide 24 hours per day, 7 days a week coverage

COMPENSATION:

The minimum and maximum hourly pay that O'Connell Electric Company, Inc. believes in good faith to be accurate for this position at the time of this posting is between $24.00 to $27.00 an hour.

It is important to O'Connell Electric that potential candidates for this position understand that compensation depends on numerous factors including the geographic location where the role will be performed, skills required, experience, complexity, travel, and market rate. O'Connell Electric aims to reward performance and attract top talent with competitive, fair pay and benefits. Please note that the top of the salary range represents exceptional, and/or senior-level positions, which meet all required qualifications. Actual offers take candidate's knowledge, skills, abilities, and experience into account.

Equal Opportunity:

O'Connell is an equal opportunity employer and complies with all applicable state and federal non-discrimination laws. The Company will recruit, hire, train and promote all persons without regard to race, color, creed, sex (including pregnancy), religion, national origin, age, marital status, sexual orientation, gender identity or expression, genetic information, physical or mental disability, citizenship or immigration status, military or veteran status, or any other protected class in accordance with applicable federal, state, or local laws.