Help Desk Technician Jobs in Liverpool, NY
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- TEKsystems
- Syracuse, NY (4 miles from Liverpool, NY)
- 5 days ago
- Syracuse, NY (4 miles from Liverpool, NY)
- 5 days ago
systems, including Control Panel navigation and system configuration * Experience with Active Directory (user account management, permissions, access issues) * Basic networking knowledge, including...
In Person ContractJB Management Inc. Help Desk Attendant Position Summary Provides administrative support for the Q-53 project. Located inside customer facility in Liverpool, NY. You are responsible for tracking...
In PersonField Engineer 4/IT Support Technician W2 Only
- Apidel Technologies
- Syracuse, NY (4 miles from Liverpool, NY)
- 13 days ago
- Syracuse, NY (4 miles from Liverpool, NY)
- 13 days ago
Field Engineer 4/IT Support Technician - W2 Only Location: North Syracuse, NY Driving: Weekly Mileage: 250-350 per week, 50-70 miles per day. (All mileage during the day to work locations are...
In Person- TEKsystems
- Syracuse, NY (4 miles from Liverpool, NY)
- 18 days ago
- Syracuse, NY (4 miles from Liverpool, NY)
- 18 days ago
Desktop Support Technician | Location: East Syracuse, NY | Schedule: Monday-Friday, 8:00 AM - 5:00 PM | On-Site We are seeking well-rounded Desktop Support Technicians with solid networking...
In Person ContractIT Support & Business Solutions Specialist
- ECHELON SUPPLY AND SERVICE
- Liverpool, NY
- 19 days ago
- Liverpool, NY
- 19 days ago
About Us: Echelon Supply and Service is a leading provider of premium industrial and hydraulic hose solutions for commercial and defense markets across North America. Since 1977, we've built our...
In Person- Jordan Health
- Jordan, NY (13 miles from Liverpool, NY)
- 30+ days ago
- Jordan, NY (13 miles from Liverpool, NY)
- 30+ days ago
Installing, configuring and upgrading operating systems and software, using primarily standard financial, business and administrative application practices....
In Person- TEKsystems
- Syracuse, NY (4 miles from Liverpool, NY)
- 45+ days ago
- Syracuse, NY (4 miles from Liverpool, NY)
- 45+ days ago
About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over...
In PersonAnalyst, Help Desk Level I (Syracuse, NY)
- Dumac Business Systems
- Liverpool, NY
- 90+ days ago
- Liverpool, NY
- 90+ days ago
A third-generation family-owned company, DUMAC is a leading solutions provider connecting point-of-sale software and hardware through professional services for the grocery/supermarket and the...
In PersonDemographic Data for Liverpool, NY
Moving to Liverpool, NY? Find some basic demographic data about Liverpool, NY below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Liverpool, NY
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Liverpool, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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