Help Desk Technician Jobs in Bozeman, MT
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Computer Support Specialist III
- Montana State University
- Bozeman, MT
- 19 days ago
- Bozeman, MT
- 19 days ago
Announcement Number: STAFF - VA - 26409 For questions regarding this position, please contact: Coltran Hophan-Nichols ... ... Classification Title: Computer Supp Spec III Working Title: Computer...
In PersonInformation Technology User Services Support Specialist
- Montana State University
- Bozeman, MT
- 45+ days ago
- Bozeman, MT
- 45+ days ago
Demonstrated experience imaging and deploying computer operating systems in an enterprise environment. Demonstrated experience in Higher Education and/or Enterprise IT environments....
In PersonService Desk Technician (FT- 1.0 FTE, Variable Shift)
- Bozeman Health
- Bozeman, MT
- 45+ days ago
- Bozeman, MT
- 45+ days ago
Position Summary: The Service Desk Technician resolves internal and external user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer...
In PersonThis role resolves a wide range of technical issues involving computers, mobile devices, software, operating systems, printing, connectivity, and account or access concerns....
In Person- Apex Group
- Belgrade, MT (21 miles from Bozeman, MT)
- 90+ days ago
- Belgrade, MT (21 miles from Bozeman, MT)
- 90+ days ago
The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers. Our business is unique in its ability to reach...
In PersonDemographic Data for Bozeman, MT
Moving to Bozeman, MT? Find some basic demographic data about Bozeman, MT below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Bozeman, MT
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Bozeman, MT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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