Help Desk Technician Jobs in Andover, MA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Supply Chain Operations Support Specialist
- Mass General Brigham
- Somerville, MA (18 miles from Andover, MA)
- 4 hours ago
- Somerville, MA (18 miles from Andover, MA)
- 4 hours ago
Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to...
In Person- Amazon
- Boston, MA (20 miles from Andover, MA)
- 7 hours ago
- Boston, MA (20 miles from Andover, MA)
- 7 hours ago
Amazon is seeking a Support Engineer to join our Amazon Alexa data team. This role focuses on Large Language Model (LLM) and identifying improvements to the customer experience, primarily in the...
In PersonNetwork Support Specialist - Tier 1
- Reading Public Schools
- Reading, MA (8 miles from Andover, MA)
- 13 hours ago
- Reading, MA (8 miles from Andover, MA)
- 13 hours ago
Unpacks, connects, installs and tests new computers, other hardware, peripherals, operating systems and software....
In PersonJob Title : Desktop Support Location : Andover, MA 01810 Duration : 12+ months Contract (with possible extension) Job Description: Need an Asset management tech having experience with ServiceNow,...
In PersonProcurement Support Specialist, Learning and Development Division
- Massachusetts Executive Office of Health and Human Services
- Boston, MA (20 miles from Andover, MA)
- 1 day ago
- Boston, MA (20 miles from Andover, MA)
- 1 day ago
About the Office of the Inspector General (OIG) The Massachusetts OIG is at the forefront of promoting effective government and the responsible use of public money and property. The OIG is an...
HybridSenior Analyst, IT Support Services
- American Tower
- Woburn, MA (11 miles from Andover, MA)
- 1 day ago
- Woburn, MA (11 miles from Andover, MA)
- 1 day ago
The Team We are seeking a Senior Analyst IT Support Services to join American Tower's IT organization's Infrastructure & User Services team. The supports, innovates, and enhances Microsoft...
In Person- Excelitas Technologies
- Billerica, MA (8 miles from Andover, MA)
- 1 day ago
- Billerica, MA (8 miles from Andover, MA)
- 1 day ago
ENABLE your future through light. Excelitas is a global technology leader with more than 7,500 employees, focused on delivering market-driven solutions to fulfill the illumination, optical,...
In Person- Cognizant
- Boston, MA (20 miles from Andover, MA)
- 3 days ago
- Boston, MA (20 miles from Andover, MA)
- 3 days ago
Jobs Boston, MA Production Support Engineer Cognizant Production Support Engineer Boston, MA Apply Role: Production Support Engineer Location: Candidates will need to be based in US and can work...
Remote- Oracle
- Boston, MA (20 miles from Andover, MA)
- 3 days ago
- Boston, MA (20 miles from Andover, MA)
- 3 days ago
Jobs Boston, MA Support Engineer II Oracle Support Engineer II Boston, MA Apply Job Description Preferably based in one of the following locations: Orlando, FL Kansas City, MO Nashville, TN...
HybridTechnical Support Analyst, District, Salem Public Schools [SY 2026-2027]
- Salem Public Schools
- Salem, MA (16 miles from Andover, MA)
- 3 days ago
- Salem, MA (16 miles from Andover, MA)
- 3 days ago
Technical Support Analyst, District, Salem Public Schools [SY 2026-2027] Salem Public Schools - 3.5 Salem, MA Job Details Full-time 1 day ago Qualifications Employee relationship building...
In Person- Amphenol PCD
- Beverly, MA (16 miles from Andover, MA)
- 3 days ago
- Beverly, MA (16 miles from Andover, MA)
- 3 days ago
Job Summary: Provide software, hardware, and network support to internal users. Responsibilities include troubleshooting technical issues, assisting with software installations and configurations,...
In PersonAssociate Technical Support Engineer
- Vestmark, Inc.
- Wakefield, MA (11 miles from Andover, MA)
- 4 days ago
- Wakefield, MA (11 miles from Andover, MA)
- 4 days ago
Associate Technical Support Engineer Vestmark, Inc. - 3.8 Wakefield, MA Job Details $65,000 - $67,000 a year 2 hours ago Qualifications Customer communication Finance Finance Cross-functional...
HybridInstall, configure, and update operating systems and software applications, ensuring compliance with organizational policies and timely rollouts of patches and upgrades....
In Person- Tech Mahindra Limited.
- Malden, MA (16 miles from Andover, MA)
- 4 days ago
- Malden, MA (16 miles from Andover, MA)
- 4 days ago
Lead Support Engineer Image Skill Set : Java 11 Total Experience : 8.00 to 12.00 Years No of Openings : 1 Job Post Date : 26/05/2026 Job Expiry Date : 27/06/2026 Domain : IT Location : MALDEN...
In Person- CompuCom
- Boston, MA (20 miles from Andover, MA)
- 5 days ago
- Boston, MA (20 miles from Andover, MA)
- 5 days ago
systems, networks, databases and network security concepts and tools is required Experience with multi-platform Windows O/S required Experience using ITSM Ticketing tools (e.g., Service Now, Remedy...
In PersonDemographic Data for Andover, MA
Moving to Andover, MA? Find some basic demographic data about Andover, MA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Andover, MA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Andover, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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