Help Desk Technician Jobs in Andover, MA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Boston, MA (20 miles from Andover, MA)
- 13 hours ago
- Boston, MA (20 miles from Andover, MA)
- 13 hours ago
systems Interest in learning imaging processes using Intune and learning about other IT support tools such as SysAid, ConnectWise, and Mimecast Excellent communication skills, both verbal and written...
- Lowell, MA (6 miles from Andover, MA)
- 13 hours ago
- Lowell, MA (6 miles from Andover, MA)
- 13 hours ago
Hardware and Software Maintenance: Install, configure, and maintain college-approved software applications and operating systems on computers and mobile devices....
IT Support Analyst (Contractor)
- Waltham, MA (18 miles from Andover, MA)
- 13 hours ago
- Waltham, MA (18 miles from Andover, MA)
- 13 hours ago
Ardelyx is a publicly traded commercial biopharmaceutical company founded with a mission to discover, develop and commercialize innovative first-in-class medicines that meet significant unmet...
Device Support Engineer , Perfecto
- Lowell, MA (6 miles from Andover, MA)
- 22 hours ago
- Lowell, MA (6 miles from Andover, MA)
- 22 hours ago
Systems Knowledge of Android and iOS operating systems Preferred: Knowledge of AWS, Confluence, JIRA, and Salesforce $56,350 - $72,000 a year Additionally, this position is eligible for benefits including...
InfoSphere Optim Technical Support Professional
- Lowell, MA (6 miles from Andover, MA)
- 22 hours ago
- Lowell, MA (6 miles from Andover, MA)
- 22 hours ago
Experience in Database Management systems and tools Technical ability to analyze and resolve issues related to these products Experience in Operating systems (Windows/Linux/UNIX) administration and...
IT Service Desk Support Staff - Middlesex Community College
- Lowell, MA (6 miles from Andover, MA)
- 1 day ago
- Lowell, MA (6 miles from Andover, MA)
- 1 day ago
Hardware and Software Maintenance: Install, configure, and maintain college-approved software applications and operating systems on computers and mobile devices....
- Wilmington, MA (5 miles from Andover, MA)
- 1 day ago
- Wilmington, MA (5 miles from Andover, MA)
- 1 day ago
systems and Chromebooks....
Patient IT Service Desk Technician - Remote
- Burlington, MA (10 miles from Andover, MA)
- 1 day ago
- Burlington, MA (10 miles from Andover, MA)
- 1 day ago
Hours: 40 hours per week; M-F 9:30 AM to 6:00 PM (EST). Rotating Saturday 1-2x per month required from 9:00 AM to 1:00 PM (EST). Location: Fully Remote Job Profile Summary This role focuses on the...
Remote WorkHelpdesk Engineer Workplace Type : On-site Location : Andover, MA Schedule : Wednesday-Sunday, 6:00 AM - 4:00 PM Contract Type : Ongoing (no defined end date) Industry : Biotech / Organ Transport...
- Boston, MA (20 miles from Andover, MA)
- 2 days ago
- Boston, MA (20 miles from Andover, MA)
- 2 days ago
A Database Support Analyst 2 at IQVIA, comprise a team that collects, maintains, and expands information for OneKey HCRS (Healthcare Relational Services) data, mapping relationships among...
Senior Service Desk Technician
- Winchester, MA (13 miles from Andover, MA)
- 2 days ago
- Winchester, MA (13 miles from Andover, MA)
- 2 days ago
Troubleshoot and support Windows, M acOS, and Linux operating systems. Manage and resolve service tickets using Jira Service Desk while maintaining accurate documentation....
- Boston, MA (20 miles from Andover, MA)
- 2 days ago
- Boston, MA (20 miles from Andover, MA)
- 2 days ago
Location: Boston, MA Position Overview: The Senior Service Desk Technician serves as a key escalation point for complex technical issues and provides advanced support to end-users. This role...
Computer Repair Technician (part time)
- Lowell, MA (6 miles from Andover, MA)
- 2 days ago
- Lowell, MA (6 miles from Andover, MA)
- 2 days ago
Computer Repair Technician (18 hours per week) REQUIREMENTS: Experience using Windows, Mac, or mobile Operating Systems Comfortable using various Internet browsers (i.e....
Help Desk Technical/Clinical Support
- Lexington, MA (13 miles from Andover, MA)
- 2 days ago
- Lexington, MA (13 miles from Andover, MA)
- 2 days ago
Company Description All SA Technologies requirements are Direct Client Requirements from IT Hiring Managers. We guarantee you the best rate for your skills and performance. Job Description Hello,...
Desktop support technician Onsite
- Boston, MA (20 miles from Andover, MA)
- 2 days ago
- Boston, MA (20 miles from Andover, MA)
- 2 days ago
Job Role: Desktop Support Technician Job Location: Boston, Massachusetts Job Summary: We are seeking a highly motivated and customer-focused IT Desktop Support Engineer to provide onsite IT...
Demographic Data for Andover, MA
Moving to Andover, MA? Find some basic demographic data about Andover, MA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Andover, MA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Andover, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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