Help Desk Technician Jobs in Columbia, MD

A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.

Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.

1-15 of 295 Jobs

Field Support Technician

  • Arbutus, MD (11 miles from Columbia, MD)
  • 2 hours ago
  • Arbutus, MD (11 miles from Columbia, MD)
  • 2 hours ago

Company Description Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions...

Service Desk Specialist 1

  • North Bethesda, MD (16 miles from Columbia, MD)
  • 3 hours ago
  • North Bethesda, MD (16 miles from Columbia, MD)
  • 3 hours ago

Who are we looking for? Choice Hotels, one of the world's largest lodging franchisors, has an exciting new opportunity as our Service Desk Specialist in the Data Center Operations department. The...

College Counseling Support Specialist (part-time)

  • Sandy Spring, MD (8 miles from Columbia, MD)
  • 3 hours ago
  • Sandy Spring, MD (8 miles from Columbia, MD)
  • 3 hours ago

Founded in 1961, Sandy Spring Friends School is a progressive, coed, academically rigorous day and boarding school serving students from age three through 12th grade. The campus is located on 140...

Hardware Installation Tech 1

  • Rockville, MD (16 miles from Columbia, MD)
  • 3 hours ago
  • Rockville, MD (16 miles from Columbia, MD)
  • 3 hours ago

Job Summary: A Hardware Installation Tech I job in Rockville, MD is currently available through Belcan at one of our key government clients. To be considered for this role, you will have a...

Helpdesk Technician

  • Baltimore, MD (15 miles from Columbia, MD)
  • 15 hours ago
  • Baltimore, MD (15 miles from Columbia, MD)
  • 15 hours ago

Help Desk Technician Duties and Responsibilities Take customer calls and provide accurate, satisfactory answers to their queries and concerns De-escalate situations involving dissatisfied customers,...

PC Support Technician

  • Washington, DC (22 miles from Columbia, MD)
  • 16 hours ago
  • Washington, DC (22 miles from Columbia, MD)
  • 16 hours ago

Creating/Modifying AD groups, State Users accounts, and service accounts for application development Must have knowledge of troubleshooting network connectivity type problems....

VIP Systems Support Specialist

  • Washington, DC (22 miles from Columbia, MD)
  • 16 hours ago
  • Washington, DC (22 miles from Columbia, MD)
  • 16 hours ago

Track, diagnose, and coordinate help desk support for OUSD(C) VIP user technical problems. Act as a liaison between VIP users and JSP VIP support. Coordinate JSP Move, Add, Change VIP requests....

Desktop Support Technician

  • Washington, DC (22 miles from Columbia, MD)
  • 18 hours ago
  • Washington, DC (22 miles from Columbia, MD)
  • 18 hours ago

Job#: 2086941 Job Description: For immediate response, please send to : WORD resume and best time to speak! Position : Helpdesk Support Location : Washington, DC (Opportunity for Hybrid in the...

IT Support Associate

  • Baltimore, MD (15 miles from Columbia, MD)
  • 18 hours ago
  • Baltimore, MD (15 miles from Columbia, MD)
  • 18 hours ago

The University of Maryland, Baltimore (UMB) Center for Information Technology Services - Operations (CITS Operations) has an exciting opportunity for an IT Support Associate. The Center for...

Windows Desktop Engineer - TS/SCI w/Poly

  • Annapolis Junction, MD (7 miles from Columbia, MD)
  • 22 hours ago
  • Annapolis Junction, MD (7 miles from Columbia, MD)
  • 22 hours ago

We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....

Senior Program Support Specialist

  • Greenbelt, MD (14 miles from Columbia, MD)
  • 1 day ago
  • Greenbelt, MD (14 miles from Columbia, MD)
  • 1 day ago

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our...

Help Desk, Tier 1

  • Annapolis Junction, MD (7 miles from Columbia, MD)
  • 1 day ago
  • Annapolis Junction, MD (7 miles from Columbia, MD)
  • 1 day ago

What You Will Do As a Tier 1 Help Desk Technician at Independent Software, you'll serve as the first point of contact for users experiencing IT-related issues....

Senior Cyber Support Specialist

  • Arlington, VA (24 miles from Columbia, MD)
  • 1 day ago
  • Arlington, VA (24 miles from Columbia, MD)
  • 1 day ago

Responsibilities Peraton is seeking an experienced Senior Cyber Support Specialist to become part of Peraton's Department of State (DOS) Diplomatic Security Cyber Mission (DSCM) program providing...

Senior Hardware Technician (Government)

  • Columbia, MD
  • 1 day ago
  • Columbia, MD
  • 1 day ago

Job Description: This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. AT&T Global Public Sector is a...

On-Site IT Support Technician (Secret)

  • Washington, DC (22 miles from Columbia, MD)
  • 1 day ago
  • Washington, DC (22 miles from Columbia, MD)
  • 1 day ago

Assist customers with updating the operating system on Apple and Android devices. RSA soft and hard tokens (assigning, replacing, inventory management, etc)....

Demographic Data for Columbia, MD

Moving to Columbia, MD? Find some basic demographic data about Columbia, MD below.

Local
National
99,628
3,682
Medium/Lg

Help Desk Technician Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk - Technician
To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...
QA
Help Desk Essentials
This three day QA authored course is designed primarily for those who are starting out in the IT support career. Working on a help desk or service desk, this course will provide a strong...
Udemy
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Help Desk Technician Jobs in Columbia, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Technician positions.

Highest Education Level

Help Desk Technicians in Columbia, MD offer the following education background
Bachelor's Degree
43.8%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Technicians in Columbia, MD
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Technician position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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