Help Desk Technician Jobs in Columbia, MD

A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.

Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.

1-15 of 277 Jobs

Cloud Support Engineer Nights

MANTECH
Tysons, VA (24 miles from Columbia, MD)
7 days ago

Tysons, VA (24 miles from Columbia, MD)
7 days ago

MANTECH seeks a skilled and mission-focused Cloud Support Engineer (CSE) to join our team in Tysons, VA. The Cloud Support Engineer will support hybrid cloud infrastructure operations by providing...

In Person

Senior Cloud Support Engineer

MANTECH
Tysons, VA (24 miles from Columbia, MD)
11 days ago

Tysons, VA (24 miles from Columbia, MD)
11 days ago

Deep knowledge of Operating System internals, L2/L3/L4 networking, and Storage appliance internals....

In Person

Dedicated IT Support Technician

MANTECH
McLean, VA (23 miles from Columbia, MD)
30+ days ago

McLean, VA (23 miles from Columbia, MD)
30+ days ago

MANTECH seeks a motivated, career and customer-oriented Dedicated IT Support Technician to join our team in McLean, VA. In this role, you will deliver concierge-level IT support to VIP and...

Hybrid

Enterprise IT Support Technician

MANTECH
McLean, VA (23 miles from Columbia, MD)
90+ days ago

McLean, VA (23 miles from Columbia, MD)
90+ days ago

MANTECH seeks a motivated, career-oriented, and customer-focused Enterprise IT Support Technician to join our team in McLean, VA, with occasional travel to Chantilly. In this role, you will...

In Person

Job Opportunit for IT Support Technician with our Federal Client

Anacostia, DC (22 miles from Columbia, MD)
8 hours ago

Anacostia, DC (22 miles from Columbia, MD)
8 hours ago

. - Troubleshoot and resolve complex operating system and application issues on Windows and macOS endpoints. - Deliver support during assigned call-in and walk-in service desk coverage windows, and...

In Person

Tier II Help Desk

Dexian DISYS
Arlington, VA (24 miles from Columbia, MD)
9 hours ago

Arlington, VA (24 miles from Columbia, MD)
9 hours ago

The Tier 2 Service Desk Analyst provides advanced technical support and escalated issue resolution for staff and contractors. This role involves hands-on troubleshooting, AV support, and...

In Person

End User Support Specialist

Cynet Systems
Baltimore, MD (15 miles from Columbia, MD)
10 hours ago

Baltimore, MD (15 miles from Columbia, MD)
10 hours ago

We are looking for End User Support Specialist for our client in Baltimore, MD Job Title: End User Support Specialist Job Location: Baltimore, MD Job Type: Contract Job Overview: Pay Range: $50/hr...

In Person

Help Desk Analyst

DCCA.com
Ellicott City, MD (6 miles from Columbia, MD)
10 hours ago

Ellicott City, MD (6 miles from Columbia, MD)
10 hours ago

Key Task (Major duties and responsibilities): Help Desk Specialist Provide Tier 1 help desk support by phone and email Provide general technical support Gather call metrics and provide reporting Escalate...

In Person

IT Support Engineer I, Ops Tech Solutions (OTS)

Amazon
Sparrows Point, MD (24 miles from Columbia, MD)
10 hours ago

Sparrows Point, MD (24 miles from Columbia, MD)
10 hours ago

About The Role As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems...

In Person

Service Desk Agent

SAIC
Washington, DC (22 miles from Columbia, MD)
15 hours ago

Washington, DC (22 miles from Columbia, MD)
15 hours ago

Description SAIC is looking for outstanding Call Center candidates to join our Defense & Civilian Sector in support of the US Department of Transportation. The DOT junior agent is the first line...

Remote

Analytic Objectivity and Process Survey Support Specialist

Leidos
Washington Navy Yard, DC (22 miles from Columbia, MD)
16 hours ago

Washington Navy Yard, DC (22 miles from Columbia, MD)
16 hours ago

Description Job Description Leidos has a new and exciting opportunity for an Analytic Objectivity and Process Survey Support Specialist in our Intel Sector Analysis Solutions Business Area (ASBA)....

In Person

(Remote) Level 2 Support Specialist

Harris Computer Systems
Washington, DC (22 miles from Columbia, MD)
19 hours ago

Washington, DC (22 miles from Columbia, MD)
19 hours ago

SilverBlaze, a division of Harris; is seeking a Level 2 Support Specialist who is a self-directed problem solver, is comfortable working with users at every level, and is committed to delivering...

In Person

Technician 2 - Help Desk

Maximus
Washington, DC (22 miles from Columbia, MD)
22 hours ago

Washington, DC (22 miles from Columbia, MD)
22 hours ago

Install and support a variety of PC operating systems....

Remote

IT Support Technician

Amentum
Annapolis, MD (23 miles from Columbia, MD)
1 day ago

Annapolis, MD (23 miles from Columbia, MD)
1 day ago

With your fantastic attention to detail and follow-through, you will provide Tier 1 help desk support with PC, network, and telecommunication users....

In Person

TFDM Technical Triage Manager AIMS & Help Desk

Leidos
Gaithersburg, MD (16 miles from Columbia, MD)
1 day ago

Gaithersburg, MD (16 miles from Columbia, MD)
1 day ago

Leidos is seeking a TFDM Triage Manager for AIMs and Help Desk Tickets, who will support the Federal Aviation Administration (FAA)s Terminal Flight Data Manager (TFDM) program. TFDM is a...

In Person

View all 277 jobs

Demographic Data for Columbia, MD

Moving to Columbia, MD? Find some basic demographic data about Columbia, MD below.

Median Age

Average Household Income

Home Value vs Household Income in Columbia, MD

Local

National

Total Population

99,628

Number of Businesses

3,682

City Size

Medium/Lg

Help Desk Technician Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Help Desk Essentials

This three day QA authored course is designed primarily for those who are starting out in the IT support career. Working on a help desk or service desk, this course will provide a strong...

Bioeconomy: How Renewable Resources Can Help the Future of Our Planet

With a predicted global population of nine billion people in 2050, a well-documented climate crisis, and a global food waste problem, the world needs to change. On this course, youll look at the...

Front Desk Safety

Unfortunately, no workplace is immune to safety and security risks. If you're an administrative assistant, you may be at the company's "front desk," making you the first line of defense. Yes, this...

Title Synonyms

Users interested in this job title also searched for the following job title

Help Desk Analyst

Salary for Help Desk Technician Jobs in Columbia, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Technician positions.

Highest Education Level

Help Desk Technicians in Columbia, MD offer the following education background

Bachelor's Degree

43.8%

Master's Degree

23.0%

Associate's Degree

14.4%

Vocational Degree or Certification

9.7%

High School or GED

6.2%

Doctorate Degree

1.6%

Some College

0.9%

Some High School

0.3%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Technicians in Columbia, MD

2-4 years

36.5%

Less than 1 year

25.1%

1-2 years

23.2%

4-6 years

10.7%

None

3.2%

6-8 years

0.8%

10+ years

0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Technician position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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