Help Desk Technician Jobs in Annapolis, MD

A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.

Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.

1-15 of 109 Jobs

Helpdesk Technician

Baltimore, MD (21 miles from Annapolis, MD)
11 hours ago

Baltimore, MD (21 miles from Annapolis, MD)
11 hours ago

Help Desk Technician Duties and Responsibilities Take customer calls and provide accurate, satisfactory answers to their queries and concerns De-escalate situations involving dissatisfied customers,...

IT Support Associate

Baltimore, MD (21 miles from Annapolis, MD)
13 hours ago

Baltimore, MD (21 miles from Annapolis, MD)
13 hours ago

The University of Maryland, Baltimore (UMB) Center for Information Technology Services - Operations (CITS Operations) has an exciting opportunity for an IT Support Associate. The Center for...

Windows Desktop Engineer - TS/SCI w/Poly

Annapolis Junction, MD (16 miles from Annapolis, MD)
18 hours ago

Annapolis Junction, MD (16 miles from Annapolis, MD)
18 hours ago

We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....

Senior Program Support Specialist

Greenbelt, MD (16 miles from Annapolis, MD)
20 hours ago

Greenbelt, MD (16 miles from Annapolis, MD)
20 hours ago

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our...

Help Desk, Tier 1

Annapolis Junction, MD (16 miles from Annapolis, MD)
22 hours ago

Annapolis Junction, MD (16 miles from Annapolis, MD)
22 hours ago

What You Will Do As a Tier 1 Help Desk Technician at Independent Software, you'll serve as the first point of contact for users experiencing IT-related issues....

Help Desk Specialist - Suitland, MD (remote)

Suitland, MD (22 miles from Annapolis, MD)
23 hours ago

Suitland, MD (22 miles from Annapolis, MD)
23 hours ago

The Help Desk Specialist will be responsible for the following: Provide phone, email, web, and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications...

Remote Work

Senior Hardware Technician (Government)

Columbia, MD (23 miles from Annapolis, MD)
23 hours ago

Columbia, MD (23 miles from Annapolis, MD)
23 hours ago

Job Description: This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. AT&T Global Public Sector is a...

Lanham Technical Support Operations Manager

Lanham, MD (17 miles from Annapolis, MD)
1 day ago

Lanham, MD (17 miles from Annapolis, MD)
1 day ago

Lanham Technical Support Operations Manager Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless...

PC Network Support Tech

Linthicum Heights, MD (16 miles from Annapolis, MD)
2 days ago

Linthicum Heights, MD (16 miles from Annapolis, MD)
2 days ago

Company Description Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights,Maryland, Washington, DC and Mumbai, India. Infojini...

Tier 1 Help Desk Administrator

Fort Meade, MD (13 miles from Annapolis, MD)
3 days ago

Fort Meade, MD (13 miles from Annapolis, MD)
3 days ago

Are you ready to make a significant impact by supporting critical national security infrastructure? T-Rex Solutions is looking for a fully cleared Teir 1 Help Desk Administrator to join our...

Cloud Contact Center Support Specialist

Woodlawn, MD (24 miles from Annapolis, MD)
3 days ago

Woodlawn, MD (24 miles from Annapolis, MD)
3 days ago

Please Note: It is an 100% Onsite position Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week. Key Required Skills: Experience in scripting to automate and streamline...

PC Network Support Technician 3

Linthicum, MD (16 miles from Annapolis, MD)
3 days ago

Linthicum, MD (16 miles from Annapolis, MD)
3 days ago

RELOCATION ASSISTANCE: No relocation assistance availableCLEARANCE TYPE: SCITRAVEL: No Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems...

Remote Work

Savvy Computer Tech Needed

Cheverly, MD (18 miles from Annapolis, MD)
4 days ago

Cheverly, MD (18 miles from Annapolis, MD)
4 days ago

un Savvy Computer Tech Needed (Cheverly) Tuxedo Road compensation: Pay will most likely be monthly I am seeking a motivated individual to assist me with my client. The environment thou small, is a...

Technical Support Analyst

Baltimore, MD (21 miles from Annapolis, MD)
4 days ago

Baltimore, MD (21 miles from Annapolis, MD)
4 days ago

A Specialty Path to Good Health Upperline Health is the nation's largest provider dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of changing...

Support Engineer

Adelphi, MD (22 miles from Annapolis, MD)
4 days ago

Adelphi, MD (22 miles from Annapolis, MD)
4 days ago

Job Ref: 10023858 Location: Adelphi, MD Category: IT and Project Management Type: Full time Support Engineer Cloud ServicesUS Exempt RegularFull timeStateside Exempt 2.1Location: Adelphi, MD...

View all 109 jobs

Demographic Data for Annapolis, MD

Moving to Annapolis, MD? Find some basic demographic data about Annapolis, MD below.

Median Age

Average Household Income

Home Value vs Household Income in Annapolis, MD

Local

National

Total Population

92,803

Number of Businesses

3,787

City Size

Medium/Lg

Help Desk Technician Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Help Desk - Technician

To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...

Help Desk Essentials

This three day QA authored course is designed primarily for those who are starting out in the IT support career. Working on a help desk or service desk, this course will provide a strong...

Help Desk - Manager

To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Title Synonyms

Users interested in this job title also searched for the following job title

Help Desk Analyst

Salary for Help Desk Technician Jobs in Annapolis, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Technician positions.

Highest Education Level

Help Desk Technicians in Annapolis, MD offer the following education background

Bachelor's Degree

43.8%

Master's Degree

23.0%

Associate's Degree

14.4%

Vocational Degree or Certification

9.7%

High School or GED

6.3%

Doctorate Degree

1.6%

Some College

0.9%

Some High School

0.3%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Technicians in Annapolis, MD

2-4 years

36.5%

Less than 1 year

25.1%

1-2 years

23.2%

4-6 years

10.7%

None

3.2%

6-8 years

0.8%

10+ years

0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Technician position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Help Desk Technician Related Career Advice Articles

group of IT professionals working on a software program

5 IT Jobs to Help You Get Started in the Technology Industry

Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.

Read article »

How to Become a Software Developer

Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.

Read article »

How to Create a Tech Portfolio for Your Next Job Interview

Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.

Read article »