Help Desk Technician Jobs in Lexington, KY
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Districtwide Technology Support Specialist III- 1.0 FTE
- Fayette County Public Schools
- Lexington, KY
- 1 day ago
- Lexington, KY
- 1 day ago
Fayette County Public Schools, KY JOB DESCRIPTION – Technology Support Specialist III To perform this job successfully, an individual must be able to perform the essential job functions...
In PersonDistrictwide Technology Support Specialist II-1.0 FTE (multiple positions)
- Fayette County Public Schools
- Lexington, KY
- 2 days ago
- Lexington, KY
- 2 days ago
Fayette County Public Schools, KY JOB DESCRIPTION – Technology Support Specialist II To perform this job successfully, an individual must be able to perform the essential job functions...
In Person- Eliot Community Human Services
- Lexington, KY
- 4 days ago
- Lexington, KY
- 4 days ago
Responsibilities: Provide real time Help Desk support as requested. This includes answering the phone and logging/responding to support requests. Diagnose hardware and software problems....
In PersonSave the Children For over 100 years, Save the Children has been fighting for the rights of children. The right to a healthy start in life. To have access to education. To be in a safe...
Remote InternshipThe Sr IT Support Partner provides advanced technical support and operational leadership for the Lexington, KY campus. This role serves as the primary daytime technical resource, supporting...
In PersonComputer Technician (Huntertown/Northside Elementary)
- Woodford County Public Schools
- Versailles, KY (12 miles from Lexington, KY)
- 21 days ago
- Versailles, KY (12 miles from Lexington, KY)
- 21 days ago
We are seeking a dedicated Computer Technician to serve as a vital link between our students and their digital world. In this role, your primary mission is to keep our students and staff connected...
In PersonCellular Sales IT Field Support Technician Classification Non-Exempt Reports to IT Field Support Manager JOB DESCRIPTION Summary/Objective Works under general supervision of the IT Field Support...
In PersonThe Higher Level IT Support Partner provides advanced technical support and operational leadership for the Lexington KY campus. This role serves as the primary daytime technical resource,...
In PersonAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over...
In PersonEZ Entry Technical Support Analyst
- United States Equestrian Federation
- Lexington, KY
- 30+ days ago
- Lexington, KY
- 30+ days ago
Under the direction of the EZ Entry Technical Support Lead, the EZ Entry Technical Support Administrator supports competitors, participants, competition organizers, USEF Staff and anyone else...
In PersonTechnical and Desktop Support Specialist
- FBT Gibbons LLP
- Lexington, KY
- 30+ days ago
- Lexington, KY
- 30+ days ago
Provide second-tier help desk support via phone, desk side and remote assistance. Set up hardware, printers, telephones and peripherals to ensure seamless operation....
In Person- Alltech
- Nicholasville, KY (10 miles from Lexington, KY)
- 30+ days ago
- Nicholasville, KY (10 miles from Lexington, KY)
- 30+ days ago
system, software and connectivity issues Maintaining accurate and detailed records of support request and resolution details Striving for immediate resolution of presented issues by facilitating the...
In PersonDemographic Data for Lexington, KY
Moving to Lexington, KY? Find some basic demographic data about Lexington, KY below.
Help Desk Technician Online Courses and Training Opportunities
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Salary for Help Desk Technician Jobs in Lexington, KY
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Lexington, KY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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