Help Desk Technician Jobs in Kentucky
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Key Responsibilities: Strategic Leadership and Planning: Forecast future technology needs and make recommendations for acquisitions, upgrades, and new services. Lead the evaluation and...
Vestis is seeking a hands-on IT Technical Support Analyst to join our IT infrastructure organization. Reporting to the Manager – IT Support Services, the IT Technical Support Analyst will be a...
**About the role and what youll be doing:** The IT Help Desk Support role is responsible for providing technical assistance and support related to computer systems, hardware, and software....
Remote WorkEPS Risk Management & Partner Support - Technical Support Representative II
- Allen, KY
- 1 day ago
- Allen, KY
- 1 day ago
At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their...
FWS Summer 2025, Animal and Food Sciences IT Support
- Lexington, KY
- 2 days ago
- Lexington, KY
- 2 days ago
Job Summary Prepare computers equipment for surplus Moving equipment Desktop support Installing new equipment Repurposing equipment Windows 10 end of life project Additional department support...
Help Desk Analyst I UK St. Claire Information Technology Morehead, KY Professional Full Time, Varied, Varied Posted 06/24/2025 Req # 4889 Note: this is a temporary position. The Help Desk Analyst...
Service Desk Technician (Remote) Louisville, Kentucky Who is Trace3? Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients....
Remote WorkJob Summary ITS Customer Services is seeking a dedicated IS Technical Support Specialist II to provide exceptional customer service and technical assistance in a fast-paced environment. This role...
systems. + Available for rare but occasional after hours or weekend work + This position requires the ability to obtain a US Dept of Treasury Minimum Background Investigation (MBI) clearance. + Absolute...
Remote Worksystems. + Available for rare but occasional after hours or weekend work + This position requires the ability to obtain a US Dept of Treasury Minimum Background Investigation (MBI) clearance. + Absolute...
Remote WorkThe Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
Apply now " Title: IT Service Desk Analyst Requisition ID#: 771 Location: Louisville, KY, US, 40222 Property: Churchill Downs Incorporated Pay Range: Market Competitive Job Title: IT Service Desk...
Why Join Us? As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative, and innovative people....
Proficiency in Windows operating systems and common desktop applications. Experience with hardware installation, diagnostics, and repair....
Technology Support Specialist III- 1.0 FTE Fayette County Public Schools TECHNOLOGY - Lexington, Kentucky This job is also posted in Fayette County Public Schools Job Details Job ID:5257407...
Demographic Data for Kentucky
Moving to Kentucky? Find some basic demographic data about Kentucky below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Kentucky
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Kentucky offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Virus Removal
- Operating Systems
- VPN
- Technical Troubleshooting
- BMC Remedy
- IT Service Management
- DHCP
- Windows Server
- Remote Support
- DNS
- TCP/IP
- Windows OS
- Application Support
- Windows 7
- Mobile Device Management
- Windows 10
- Cisco
- Incident Management
- MacOS
- Network Administration
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Installation
- Resolution
- Information Technology
- Microsoft Office 365
- General Repair
- Problem Resolution
- Microsoft Active Directory
- Technical Support
- Networking
- Customer Satisfaction
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Military Background
- Prioritizing
- Written Communication
- Telephone Skills
- Interpersonal Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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