Help Desk Technician Jobs in Wichita, KS
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Citrix Support Engineer Role: Citrix Support Engineer Location: Wichita, Kansas (Prefer Local Candidates) This role may involve elevated access to Impact Level 4 (IL4) data and/or security...
Key Responsibilities : Conduct routine maintenance and health checks on IBM Power Systems, including installation, configuration, and maintenance of AIX Legacy operating systems and system firmware....
Technical Expertise: Strong knowledge of desktop operating systems (Windows, macOS), software applications, and hardware components. Imaging of new desktop and laptop computers....
Systems (Windows 10, Windows 11), MAC OS Office 365, and Microsoft Software (SharePoint, Teams)....
Position: Application Support Analyst I Department: IT Operations Status: Full-Time (Salary) Shift: 2nd, 2:00pm - 11:00pm Jump start your career at Equity Bank! We are currently hiring energetic,...
Defining the Role: The role is related to supporting legacy ERP system, specifically the "Lynx" system, which manages their Multi - billion dollar agriculture and trading business. The role...
Remote Help Desk & Student Services Support Schedule: 8 hour shifts Pay Rate: $15/hr Industry: Higher Education / IT Support Join our dynamic support team as a Remote Help Desk & Student Services...
Remote WorkStrong knowledge of operating systems, browsers, and common software. Excellent communication and customer service skills....
RAID -NetApp Storage System operating systems such as Data ONTAP or E-Series Operating System (EOS) NetApp solutions developed around specific applications involving E-Series and/or FAS storage systems...
Field Support Engineer Job Description: Job Description: Install, commission, and maintain TETRA system, application software and system management tools Manage suppliers for system integration of...
IT Support Technician I (Level 1) - Admin Center
- Derby, KS (4 miles from Wichita, KS)
- 45+ days ago
- Derby, KS (4 miles from Wichita, KS)
- 45+ days ago
IT Support Technician I (Level 1) - Admin Center JobID: 5243 Position Type: Technology/Technology Assistant Date Posted: 4/25/2025 Location: Administrative Center - Technology Additional...
Install and configure new hardware, maintain existing hardware, and track hardware inventory in real-time Operating system and software installation and configuration and maintain an accurate software...
Wichita Technical Support Representative (Part-Time)
- Wichita, KS
- 90+ days ago
- Wichita, KS
- 90+ days ago
oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating...
Wichita Technical Support Representative (Full-Time)
- Wichita, KS
- 90+ days ago
- Wichita, KS
- 90+ days ago
oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating...
Demographic Data for Wichita, KS
Moving to Wichita, KS? Find some basic demographic data about Wichita, KS below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Wichita, KS
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Wichita, KS offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- VMware
- Mobile Device Management
- MacOS
- Cisco
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Policy Development
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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