Help Desk Technician Jobs in Cedar Rapids, IA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Proficient in Microsoft Windows and Mac operating systems. Familiarity with Microsoft Office/365, products and common university platforms. Ability to troubleshoot common hardware/software issues....
Apply Now About Ovation Networks Ovation Networks is a Network Operations Center (NOC) that designs, installs, and supports the wireless infrastructure for properties. With most of our customers...
- Iowa City, IA (23 miles from Cedar Rapids, IA)
- 4 days ago
- Iowa City, IA (23 miles from Cedar Rapids, IA)
- 4 days ago
University of Iowa Health Care Information Systems has a great opportunity to join our team as an IT Support Consultant. In this role, you will p rovide advanced configuration, installation and...
- Iowa City, IA (23 miles from Cedar Rapids, IA)
- 9 days ago
- Iowa City, IA (23 miles from Cedar Rapids, IA)
- 9 days ago
**This requisition represents multiple IT Support Analyst and/or IT Support Consultant openings within IT Services - Extended Technical Support at the University of Iowa as they arise. By applying...
IT Support Analyst OR IT Support Consultant - Extended Technical Support (Multiple Openings)
- Iowa City, IA (23 miles from Cedar Rapids, IA)
- 11 days ago
- Iowa City, IA (23 miles from Cedar Rapids, IA)
- 11 days ago
**This requisition represents multiple IT Support Analyst and/or IT Support Consultant openings within IT Services - Extended Technical Support at the University of Iowa as they arise. By applying...
- Coralville, IA (19 miles from Cedar Rapids, IA)
- 13 days ago
- Coralville, IA (19 miles from Cedar Rapids, IA)
- 13 days ago
Application Support Analyst IT | Coralville, IA | Full Time JOB DESCRIPTION West Music is seeking a detail-oriented and technically skilled Application Support Analyst to join our IT team. This...
Faculty - Computer Support Specialist (174 Day)
- Cedar Rapids, IA
- 30+ days ago
- Cedar Rapids, IA
- 30+ days ago
Proficient with Microsoft Windows and Linux operating systems, including console/terminal usage....
Demographic Data for Cedar Rapids, IA
Moving to Cedar Rapids, IA? Find some basic demographic data about Cedar Rapids, IA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Cedar Rapids, IA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Cedar Rapids, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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