Help Desk Technician Jobs in Iowa
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Coordinates the activities of the MGIT Help Desk staff to provide organization wide support of computer hardware, software, telephones, and various other IT equipment used in the Medical Center....
McFarland Clinic is currently accepting applications for IT Desktop Support Technician for its Ames office. Candidates should be service-oriented, professional, a team player, and be able to...
FACILITY IT SUPPORT JOB TYPE AND CLASSIFICATION: Full Time Hourly Non-Exempt JOB OVERVIEW: MAC.BID buys truckloads of customer returns and overstock products then sells these items individually to...
Overview MSA is seeking a highly skilled Autodesk Help Desk Support Technician to join our team in our Cedar Rapids, IA office....
Engineer Support Engineer Des Moines, IA Support Engineer, Des Moines, IA FACILITY SUPPORT ENGINEER BCforward Des Moines, IA (Onsite) Contractor $40.00 - $45.00/Hour Job Details BCforward is...
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
The Senior Endpoint and Virtual Desktop Engineer will be responsible for overseeing the deployment, configuration, and management of endpoint devices using Microsoft Intune. This role includes...
Required Knowledge, Skills & Experience: In-depth knowledge of Windows desktop operating systems; installation and trouble-shooting....
The IT Help Desk Technician I will provide Level 1 (Diagnostic) application and hardware support to staff, answering emails and phone, entering, and tracking tickets, and monitoring completion....
Information Technology - Desktop Support Analyst
- Marshalltown, IA
- 6 days ago
- Marshalltown, IA
- 6 days ago
MECM, WSUS, CrowdStrike) Active Directory, GPO support Performs without assistance and is recognized as a specialist for: Client Windows Operating Systems 10-11 Korn Ferry Competencies : Competency...
Our client is seeking to hire an experienced Desktop Support Tech to support corporate business practices. This technician will work as an IT generalist and will suppport hardware, end users,...
Physicians' Clinic of Iowa is seeking to fill a fulltime Computer Support Specialist. This position will interpret problems and provide technical support for computer hardware, software, and...
Skills, Education, and Experience: Knowledge of basic computer hardware and desktop/server Operating Systems Windows. Excellent communication skills with a customer service approach....
systems and Microsoft Office products Strong troubleshooting and problem-solving skills Strong customer-service orientation at all times ccasional travel may be required Must possess demonstrated analytical...
University of Iowa Health Care Information Systems has a great opportunity to join our team as an IT Support Consultant. In this role, you will provide configuration, installation and support of...
Demographic Data for Iowa
Moving to Iowa? Find some basic demographic data about Iowa below.
Help Desk Technician Online Courses and Training Opportunities
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Salary for Help Desk Technician Jobs in Iowa
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Iowa offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Remote Support
- Application Support
- BMC Remedy
- DNS
- IT Service Management
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Network Administration
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Resolution
- Installation
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Active Directory
- Microsoft Office 365
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Education Experience
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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