Help Desk Technician Jobs in Iowa
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Strong knowledge of Windows operating systems and imaging software. Excellent problem-solving and troubleshooting skills. Strong communication and interpersonal skills....
desk support Technical support Phone support MS Office proficiency Additional Skills & Qualifications: Strong customer service skills....
Looking for someone with an understanding of organization, communication, customer service. -This role will maintain high levels of customer service. Interpersonal skills needed, as well as...
Provide Workstation Hardware and Windows 10/11 Software Break Fix support IMAC - PC Install, Moves, Adds and Changes Image in support of break fix support Asset Recovery Asset tagging Asset...
Strong knowledge of Windows operating systems and imaging software. Excellent problem-solving and troubleshooting skills. Strong communication and interpersonal skills....
Systems + - Microsoft Office + - Network Connectivity + - Print Services + - E-Mail and Internet mail + Ability to interact effectively with others + Aptitude to multi-task workloads + Ability to remain...
Systems + - Microsoft Office + - Network Connectivity + - Print Services + - E-Mail and Internet mail + Ability to interact effectively with others + Aptitude to multi-task workloads + Ability to remain...
This position provides configuration, installation and support of desktop hardware, software and peripheral equipment in an enterprise IT environment. Performs work in clinical, critical care,...
Position Summary Coordinates the activities of the MGIT Help Desk staff to provide organization wide support of computer hardware, software, telephones, and various other IT equipment used in the...
McFarland Clinic is currently accepting applications for IT Desktop Support Technician for its Ames office. Candidates should be service-oriented, professional, a team player, and be able to...
FACILITY IT SUPPORT JOB TYPE AND CLASSIFICATION: Full Time Hourly Non-Exempt JOB OVERVIEW: MAC.BID buys truckloads of customer returns and overstock products then sells these items individually to...
Overview MSA is seeking a highly skilled Autodesk Help Desk Support Technician to join our team in our Cedar Rapids, IA office....
Engineer Support Engineer Des Moines, IA Support Engineer, Des Moines, IA FACILITY SUPPORT ENGINEER BCforward Des Moines, IA (Onsite) Contractor $40.00 - $45.00/Hour Job Details Facility Support...
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
The Senior Endpoint and Virtual Desktop Engineer will be responsible for overseeing the deployment, configuration, and management of endpoint devices using Microsoft Intune. This role includes...
Demographic Data for Iowa
Moving to Iowa? Find some basic demographic data about Iowa below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Iowa
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Iowa offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- DNS
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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