Help Desk Technician Jobs in Iowa
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- TEKsystems c/o Allegis Group
- West Des Moines, IA
- 1 day ago
- West Des Moines, IA
- 1 day ago
Maintain expertise with Windows 11 operating system, including configuration and troubleshooting....
In Person ContractOvernight Technical Support Specialist (Tier-2)
- Leepfrog Technologies, Inc.
- Iowa City, IA
- 1 day ago
- Iowa City, IA
- 1 day ago
Position Title: Overnight Technical Support Specialist (Tier-2) Location: Iowa City, Iowa (On-Site required) Reports to: Software Support Supervisor Status: Full-time, Non-Exempt, Hourly + Shift...
In PersonJob Title: Service Desk Location: DesMoines, IA Rate: $20.00/Hour W-2 Interview Process: Video (2 Rounds) Work Schedule: Onsite Job Description: Service Desk
In PersonUnder general supervision, serves as the first point of contact for technology support requests and provides entry-level troubleshooting and assistance for end users. Ensures service tickets are...
In PersonTechnical Skills: Operating Systems: o Expertise with Windows 11 operating system, including configuration and troubleshooting....
Hybrid ContractDiagnose and resolve issues related to operating systems, applications, network connectivity, and end-user devices (in person, via phone, or email)....
In PersonCompany Description Position :Desktop Support Analyst Location: Marshalltown, IA Duration :12 + Months Rate: $25/hr on C2C Only local candidates as F2F interview is required Ques: The Contractor...
In PersonJob Description Short Description: The Help Desk Support (HDS) resource provides technical assistance support over the phone and advice to end users for hardware, software and systems....
In Person- LCI-Lawinger Consulting
- Forest City, IA
- 5 days ago
- Forest City, IA
- 5 days ago
Job description Provide IT support to on-site employees and resources. Gather client and problem information, troubleshoot and resolve when possible, or escalate quickly and accurately when...
In PersonTechnical Support Engineer, II
- Jack Henry & Associates Inc.
- Cedar Falls, IA
- 5 days ago
- Cedar Falls, IA
- 5 days ago
At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our...
In Person,Help desk support,phone support ms office Additional Skills & Qualifications Strong customer service skills....
In Person ContractDESKTOP SUPPORT ADMINSTRATOR Onsite-Scranton, IA TECHNICAL IT Support Administration SQL Azure O365 Windows MAC SCCM InTune Citrix Printers Mobile Refresh DESCRIPTION Our leading manufacturing and...
In Person ContractTechnology Assistant (seasonal)
- Johnston Community School District
- Johnston, IA
- 8 days ago
- Johnston, IA
- 8 days ago
Technology Assistant (seasonal) Johnston Community School District - 3.9 Johnston, IA Job Details Seasonal | Full-time $17.50 an hour 5 hours ago Qualifications Driver's License Full Job...
In Person TemporaryTechnical Support Engineer (Advisor Website)
- Principal Financial Group
- Des Moines, IA
- 10 days ago
- Des Moines, IA
- 10 days ago
What You'll Do We are looking for an Infrastructure Engineer I to join our Advisor Website Services team. You will work closely with business partners on issues related to our Advisor Website and...
In PersonDay-to-day: ServiceDesk handles all L1 calls, this team picks up the escalated tickets. You would be responsible for walk-ups, projects and shared ticketing queue. The Senior Desktop Support...
In Person ContractDemographic Data for Iowa
Moving to Iowa? Find some basic demographic data about Iowa below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Iowa
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Iowa offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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