Help Desk Technician Jobs in Iowa
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
A Help Desk Technician often provide front-line support through various channels, such as phone, email, ConnectWise, GoToAssist, Endpoint Central, or ticketing systems....
Description As a Service Desk Specialist l, you will provide company personnel with a single point of contact for timely logging, reporting and resolution of hardware and software problems...
. * Installation and support of off-the-shelf and vendor-hosted applications and operating systems. * Reviews, analyzes, and recommends application systems to support the organization's process automation...
Strong knowledge of Windows operating systems and Microsoft 365. Experience with imaging tools (e.g., SCCM, Intune). Experience with remote desktop support tools....
development and delivery....
Job Title : Support Specialist Summary The Support Specialist will triage support requests and offer front-line support for common end-user requests. Requests include user changes and common...
**About the role and what youll be doing:** The IT Help Desk Support role is responsible for providing technical assistance and support related to computer systems, hardware, and software....
Remote WorkYou will perform advanced configuration, deployment, and support of IT hardware and software, and afterhours help desk support....
BASIC QUALIFICATIONS - High school or equivalent - 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience - Experience troubleshooting integrated and interdependent...
Associate degree with major in computer science, management information systems, or documented related work experience that would provide knowledge of computer applications, operating systems, and hardware...
OUR TEAM IS OUR BEST ASSET About West Liberty Foods West Liberty Foods manufactures hundreds of meat and poultry products that can be found in well-known grocery stores and top restaurant chains...
Associate degree with major in computer science, management information systems, or documented related work experience that would provide knowledge of computer applications, operating systems, and hardware...
systems. + Available for rare but occasional after hours or weekend work + This position requires the ability to obtain a US Dept of Treasury Minimum Background Investigation (MBI) clearance. + Absolute...
Remote WorkTechnology Support Specialist - Level I Eastern Iowa Community Colleges
- Davenport, IA
- 7 days ago
- Davenport, IA
- 7 days ago
Associate degree with major in computer science, management information systems, or documented related work experience that would provide knowledge of computer applications, operating systems, and hardware...
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
Demographic Data for Iowa
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Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Iowa
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Iowa offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Virus Removal
- Operating Systems
- VPN
- Technical Troubleshooting
- BMC Remedy
- IT Service Management
- Windows Server
- Remote Support
- DHCP
- Windows OS
- Application Support
- DNS
- TCP/IP
- Windows 7
- Mobile Device Management
- Windows 10
- Incident Management
- MacOS
- VoIP
- Network Administration
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Installation
- Customer Support
- Resolution
- Information Technology
- Microsoft Office 365
- General Repair
- Problem Resolution
- Microsoft Active Directory
- Networking
- Customer Satisfaction
- Technical Support
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Interpersonal Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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