Help Desk Technician Jobs in Washington, DC
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
College Counseling Support Specialist (part-time)
- Sandy Spring, MD (17 miles from Washington, DC)
- moments ago
- Sandy Spring, MD (17 miles from Washington, DC)
- moments ago
Founded in 1961, Sandy Spring Friends School is a progressive, coed, academically rigorous day and boarding school serving students from age three through 12th grade. The campus is located on 140...
Infrastructure Support Specialist
- Reston, VA (17 miles from Washington, DC)
- moments ago
- Reston, VA (17 miles from Washington, DC)
- moments ago
Technical expertise will also include training, problem resolution, hardware, software, and operating system upgrades for end user computing devices (PCs as well as mobile devices) Follows the established...
- Rockville, MD (14 miles from Washington, DC)
- moments ago
- Rockville, MD (14 miles from Washington, DC)
- moments ago
Job Summary: A Hardware Installation Tech I job in Rockville, MD is currently available through Belcan at one of our key government clients. To be considered for this role, you will have a...
Help Desk Technician (cleared)-44220
- Alexandria, VA (5 miles from Washington, DC)
- 5 hours ago
- Alexandria, VA (5 miles from Washington, DC)
- 5 hours ago
Help Desk Technician Job Location: Alexandria, VA....
- Alexandria, VA (5 miles from Washington, DC)
- 5 hours ago
- Alexandria, VA (5 miles from Washington, DC)
- 5 hours ago
Serco is seeking a candidate to join our team providing IDE system support for our U.S Navy client located in Washington, DC. This individual will be based in Washington DC and will be responsible...
IT and Staff Support Specialist
- Alexandria, VA (5 miles from Washington, DC)
- 13 hours ago
- Alexandria, VA (5 miles from Washington, DC)
- 13 hours ago
Title: IT and Staff Support Specialist Belong. Connect. Grow. with KBR! KBRs National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in...
Creating/Modifying AD groups, State Users accounts, and service accounts for application development Must have knowledge of troubleshooting network connectivity type problems....
Track, diagnose, and coordinate help desk support for OUSD(C) VIP user technical problems. Act as a liaison between VIP users and JSP VIP support. Coordinate JSP Move, Add, Change VIP requests....
Job#: 2086941 Job Description: For immediate response, please send to : WORD resume and best time to speak! Position : Helpdesk Support Location : Washington, DC (Opportunity for Hybrid in the...
Applications Support Specialist - TS/SCI with Polygraph
- Chantilly, VA (22 miles from Washington, DC)
- 18 hours ago
- Chantilly, VA (22 miles from Washington, DC)
- 18 hours ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
Desktop Support Technician - Pensacola, FL
- Vienna, VA (9 miles from Washington, DC)
- 19 hours ago
- Vienna, VA (9 miles from Washington, DC)
- 19 hours ago
systems Setting up and maintaining laptops, desktops, printers, and related equipment Assisting with basic networking issues (LAN/WAN, connectivity, VPN) Delivering outstanding customer service to...
Windows Desktop Engineer - TS/SCI w/Poly
- Annapolis Junction, MD (20 miles from Washington, DC)
- 19 hours ago
- Annapolis Junction, MD (20 miles from Washington, DC)
- 19 hours ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
Senior Program Support Specialist
- Greenbelt, MD (12 miles from Washington, DC)
- 21 hours ago
- Greenbelt, MD (12 miles from Washington, DC)
- 21 hours ago
ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our...
- Annapolis Junction, MD (20 miles from Washington, DC)
- 23 hours ago
- Annapolis Junction, MD (20 miles from Washington, DC)
- 23 hours ago
What You Will Do As a Tier 1 Help Desk Technician at Independent Software, you'll serve as the first point of contact for users experiencing IT-related issues....
Senior Cyber Support Specialist
- Arlington, VA (3 miles from Washington, DC)
- 1 day ago
- Arlington, VA (3 miles from Washington, DC)
- 1 day ago
Responsibilities Peraton is seeking an experienced Senior Cyber Support Specialist to become part of Peraton's Department of State (DOS) Diplomatic Security Cyber Mission (DSCM) program providing...
Demographic Data for Washington, DC
Moving to Washington, DC? Find some basic demographic data about Washington, DC below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Washington, DC
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Washington, DC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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