Help Desk Technician Jobs in District of Columbia

A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.

Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.

1-15 of 114 Jobs

Onsite Support Specialist

  • Washington Navy Yard, DC
  • 8 days ago
  • Washington Navy Yard, DC
  • 8 days ago

Description The Department of Homeland Security (DHS) has a continuing requirement for Homeland Enterprise Information Technology Secure Services & Support (HEITS) for the continual operations and...

Sr Help Desk Engineer

  • Washington, DC
  • 6 hours ago
  • Washington, DC
  • 6 hours ago

Proficiency in Microsoft Office software and Microsoft Windows operating systems. Self-starter and fast-learner with the ability to manage multiple priorities in a fast-paced environment....

Biomedical Equipment Support Specialist

  • Washington, DC
  • 1 day ago
  • Washington, DC
  • 1 day ago

Summary Serves as a Biomedical Equipment Support Specialist working within the VISN 19 Healthcare Technology Management department. Provides life-cycle management and technical support of...

Desktop Engineer - Full Scope Poly

  • Washington, DC
  • 1 day ago
  • Washington, DC
  • 1 day ago

Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just...

IT Helpdesk Installation Manager (Onsite -Washington, D.C.)

  • Washington, DC
  • 1 day ago
  • Washington, DC
  • 1 day ago

The Installation Manager will provide services for workstation and server hardware, operating system software and application software as well as help desk services, break-fix and maintenance services...

Jr Service Desk / Help Desk Analyst - Active Top Secret required

  • Washington, DC
  • 2 days ago
  • Washington, DC
  • 2 days ago

As a Help Desk Technician, you will help ensure today is safe and tomorrow is smarter....

Help Desk Technician

  • Washington, DC
  • 2 days ago
  • Washington, DC
  • 2 days ago

. - MUST BE LOCAL TO DMV Job Description Help Desk Technician Core Competencies: Provide technical support to client end-user desktops, laptops with docking stations and mobile devices....

Product Support Engineer Linux/Unix

  • Washington, DC
  • 2 days ago
  • Washington, DC
  • 2 days ago

systems, networking, data storage, virtualization, and Active Directory/LDAP configurations....

Senior Technical Support Engineer

  • Washington, DC
  • 2 days ago
  • Washington, DC
  • 2 days ago

Cribl does differently. What does that mean? It means we are a serious company that doesn't take itself too seriously; and we're looking for people who love to get stuff done, and laugh a bit...

Sr Tech Support Engineer MI -1

  • Washington, DC
  • 2 days ago
  • Washington, DC
  • 2 days ago

Fujifilm Sr Tech Support Engineer MI -1 in Washington , District Of Columbia Position Overview The Senior Technical Support Engineer, MI - I (Tier 1) provides highly visible remote...

IT Project Support Specialist

  • Washington, DC
  • 2 days ago
  • Washington, DC
  • 2 days ago

IT Project Support Specialist Serco North America - 3.4 Washington, DC Job Details Full-time $116,326.95 - $140,000.00 a year 16 hours ago Qualifications Management Computer Science PMP Writing...

Technical Support Engineer

  • Washington, DC
  • 2 days ago
  • Washington, DC
  • 2 days ago

Cribl does differently. What does that mean? It means we are a serious company that doesn't take itself too seriously; and we're looking for people who love to get stuff done, and laugh a bit...

Support Engineer 5

  • Washington, DC
  • 2 days ago
  • Washington, DC
  • 2 days ago

This will include, but not be limited to mobile devices, operating systems and solutions. A deep understanding of defense and civilian agencies is preferred....

Service Desk Technician II

  • Washington, DC
  • 2 days ago
  • Washington, DC
  • 2 days ago

Service Desk Technician II#25-53167 Washington, DC 10% Remote Job Description Job Title: Service Desk Technician II Duration: 6months with extensions Location: Washington DC, 20005 Overview: The...

Analyst - System Consultant will provide services for workstation and server hardware, operating system software and application software as well as help desk services, break-fix and maintenance services...

Demographic Data for District of Columbia

Moving to District of Columbia? Find some basic demographic data about District of Columbia below.


Local
National
689,545
23,743

Help Desk Technician Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Help Desk - Technician
To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...
IT Help Desk Technician Interview MCQ
Are you ready to ace your IT Help Desk Technician interview? This comprehensive practice test is designed to help you prepare with over 150+ real-world questions and detailed explanations covering...
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Title Synonyms

Users interested in this job title also searched for the following job title


Salary for Help Desk Technician Jobs in District of Columbia

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Technician positions.



Highest Education Level

Help Desk Technicians in District of Columbia offer the following education background
Bachelor's Degree
43.7%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Technicians in District of Columbia
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%



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