Help Desk Technician Jobs in District of Columbia
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Help Desk Technician Mid-level - Active Top Secret Required
- Washington, DC
- 45+ days ago
- Washington, DC
- 45+ days ago
As a Help Desk Technician, you will help ensure today is safe and tomorrow is smarter....
Junior Help Desk Technician - All shifts available - Active Top Secret required
- Washington, DC
- 60+ days ago
- Washington, DC
- 60+ days ago
As a Help Desk Technician, you will help ensure today is safe and tomorrow is smarter....
Help Desk Technician - TS/SCI w. CI Polygraph
- Washington, DC
- 60+ days ago
- Washington, DC
- 60+ days ago
Desk Support, Troubleshooting Certifications: Security+, CE - Comptia Security+ Experience: 4 + years of related experience US Citizenship Required: Yes Job Description: Help Desk Technician Transform...
Senior Operations Support Specialist (Data Analytics Team Lead)
- Washington, DC
- 19 hours ago
- Washington, DC
- 19 hours ago
Senior Operations Support Specialist (Data Analytics Team Lead) Sellers & Associates, LLC life insurance, short term disability, tuition reimbursement, 401(k) United States, D.C., Washington Jun...
Knowledge of all current versions of MS Office Suite, Operating System, Exchange environment and Active Directory....
Helpdesk Specialist (Onsite)(Locals to DMV area)
- Washington, DC
- 21 hours ago
- Washington, DC
- 21 hours ago
Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. 10....
Three or more years technical experience building and maintaining HP and Dell work station hardware, peripherals, HP printers and Windows Operating Systems....
Title: Help Desk Specialist Location: Washington, DC (On-Site) Terms: Full-Time Clearance: Top Secret / SCI Required Travel: 0-10% RESULTS. INNOVATION. VALUES. ACCOUNTABILITY. That's RIVA. Our...
Kforce has a client in Washington, DC that is seeking a Mid Level Desktop Engineer. Responsibilities: Provide advanced troubleshooting and resolution for desktop, laptop, and peripheral issues The...
Windows Desktop Engineer - 2CKSB 5.0 REMOTE Washington D.C.
- Washington, DC
- 2 days ago
- Washington, DC
- 2 days ago
We are looking for Windows Desktop Engineer - REMOTE. Requirements: • 5+ years experience in complex software installation/configuration automation using PowerShell • 5+ years experience using...
Remote WorkInteracts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. 10....
Help Desk Specialist A2 Federal Inc. Today Top Secret/SCI Unspecified Unspecified IT - Security columbia, DC (ON-SITE/OFFICE) Job Description A2 Federal is an 8(a) and Service Disabled,...
system, load shrink-wrap programs and other application software programs Troubleshoot printer, computer, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs...
Entry Level PC Tech Location: Washington, DC Minimum Requirements: Strong communication skills and professional bearing College degree in Information Technology field of study 1 year of experience...
Skills: Windows operating systems Active Directory Microsoft Office Suite Remote desktop tools Network troubleshooting Hardware diagnostics and repair ITIL framework SaaS management (M365, Jamf) Employers...
Demographic Data for District of Columbia
Moving to District of Columbia? Find some basic demographic data about District of Columbia below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in District of Columbia
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in District of Columbia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- Cisco
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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