Help Desk Technician Jobs in District of Columbia
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Description The Department of Homeland Security (DHS) has a continuing requirement for Homeland Enterprise Information Technology Secure Services & Support (HEITS) for the continual operations and...
Proficiency in Microsoft Office software and Microsoft Windows operating systems. Self-starter and fast-learner with the ability to manage multiple priorities in a fast-paced environment....
Summary Serves as a Biomedical Equipment Support Specialist working within the VISN 19 Healthcare Technology Management department. Provides life-cycle management and technical support of...
Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just...
IT Helpdesk Installation Manager (Onsite -Washington, D.C.)
- Washington, DC
- 1 day ago
- Washington, DC
- 1 day ago
The Installation Manager will provide services for workstation and server hardware, operating system software and application software as well as help desk services, break-fix and maintenance services...
Jr Service Desk / Help Desk Analyst - Active Top Secret required
- Washington, DC
- 2 days ago
- Washington, DC
- 2 days ago
As a Help Desk Technician, you will help ensure today is safe and tomorrow is smarter....
. - MUST BE LOCAL TO DMV Job Description Help Desk Technician Core Competencies: Provide technical support to client end-user desktops, laptops with docking stations and mobile devices....
systems, networking, data storage, virtualization, and Active Directory/LDAP configurations....
Cribl does differently. What does that mean? It means we are a serious company that doesn't take itself too seriously; and we're looking for people who love to get stuff done, and laugh a bit...
Fujifilm Sr Tech Support Engineer MI -1 in Washington , District Of Columbia Position Overview The Senior Technical Support Engineer, MI - I (Tier 1) provides highly visible remote...
IT Project Support Specialist Serco North America - 3.4 Washington, DC Job Details Full-time $116,326.95 - $140,000.00 a year 16 hours ago Qualifications Management Computer Science PMP Writing...
Cribl does differently. What does that mean? It means we are a serious company that doesn't take itself too seriously; and we're looking for people who love to get stuff done, and laugh a bit...
This will include, but not be limited to mobile devices, operating systems and solutions. A deep understanding of defense and civilian agencies is preferred....
Service Desk Technician II#25-53167 Washington, DC 10% Remote Job Description Job Title: Service Desk Technician II Duration: 6months with extensions Location: Washington DC, 20005 Overview: The...
Sr. Analyst - IT Helpdesk System Consultant, Recording Studio (SRS) (Onsite -Washington, D.C.)
- Washington, DC
- 2 days ago
- Washington, DC
- 2 days ago
Analyst - System Consultant will provide services for workstation and server hardware, operating system software and application software as well as help desk services, break-fix and maintenance services...
Demographic Data for District of Columbia
Moving to District of Columbia? Find some basic demographic data about District of Columbia below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in District of Columbia
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in District of Columbia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Systems Center Configuration Manager
- Remote Desktop Protocol
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- BMC Remedy
- IT Service Management
- Remote Support
- Application Support
- Windows 10
- DNS
- TCP/IP
- Windows OS
- Windows 7
- MacOS
- Mobile Device Management
- Incident Management
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Linux
- Mac Skills
- Customer Support
- Microsoft Active Directory
- Resolution
- Information Technology
- Installation
- Problem Resolution
- General Repair
- Engineering
- Microsoft Office 365
- Technical Support
- Networking
- Affirmative Action
- Microsoft Windows
- Troubleshooting
- Implementation
- Military Background
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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