Help Desk Technician Jobs in District of Columbia
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Job Opportunit for IT Support Technician with our Federal Client
- Anacostia, DC
- 2 hours ago
- Anacostia, DC
- 2 hours ago
. - Troubleshoot and resolve complex operating system and application issues on Windows and macOS endpoints. - Deliver support during assigned call-in and walk-in service desk coverage windows, and...
In PersonDescription SAIC is looking for outstanding Call Center candidates to join our Defense & Civilian Sector in support of the US Department of Transportation. The DOT junior agent is the first line...
RemoteAnalytic Objectivity and Process Survey Support Specialist
- Leidos
- Washington Navy Yard, DC
- 10 hours ago
- Washington Navy Yard, DC
- 10 hours ago
Description Job Description Leidos has a new and exciting opportunity for an Analytic Objectivity and Process Survey Support Specialist in our Intel Sector Analysis Solutions Business Area (ASBA)....
In Person(Remote) Level 2 Support Specialist
- Harris Computer Systems
- Washington, DC
- 14 hours ago
- Washington, DC
- 14 hours ago
SilverBlaze, a division of Harris; is seeking a Level 2 Support Specialist who is a self-directed problem solver, is comfortable working with users at every level, and is committed to delivering...
In PersonInstall and support a variety of PC operating systems....
RemoteSenior Member of the Technical Staff - Customer Technical Support
- Aptiv
- Washington, DC
- 1 day ago
- Washington, DC
- 1 day ago
Senior Member of the Technical Staff - Customer Technical Support ABOUT WIND RIVERX Wind RiverX (WRX) is a mission-driven software company focused on delivering advanced, secure, and resilient...
In PersonRemote Support Engineer - XR/VL
- Canon USA & Affiliates
- Washington, DC
- 1 day ago
- Washington, DC
- 1 day ago
Remote Support Engineer - XR/VL - req1698 OVERVIEW The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for...
RemoteTroubleshoot and resolve complex operating system and application issues on Windows and macOS endpoints....
In PersonRemote Support Engineer - CT/MR/VL
- Canon USA & Affiliates
- Washington, DC
- 1 day ago
- Washington, DC
- 1 day ago
Remote Support Engineer - CT/MR/VL - req1694 OVERVIEW The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for...
RemoteTechnical Support Engineer This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Support Engineer in Brazil. This role is centered on...
In PersonHelp Desk Specialist (remote position)
- General Dynamics
- Washington, DC
- 3 days ago
- Washington, DC
- 3 days ago
Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: None Job Family: Technical Support Services Job...
RemoteSupport Engineer This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Support Engineer in Brazil. You will join a high-growth, remote-first...
RemoteFuture openings - Build & Release Support Engineer CI/CD
- Jobgether
- Washington, DC
- 4 days ago
- Washington, DC
- 4 days ago
Future openings - Build & Release Support Engineer | CI/CD This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Future openings - Build & Release...
RemoteSr. Systems Administrator - Federal IT Support
- ASD Divisional Headquarters - 100
- Washington, DC
- 4 days ago
- Washington, DC
- 4 days ago
We are currently seeking an experienced senior-level IT infrastructure professional to support a small federal agency's enterprise IT environment in Washington, DC. This is a hands-on,...
In PersonTechnical Support Analyst (Tier II)
- Harmonia Holdings Group, LLC.
- Washington, DC
- 4 days ago
- Washington, DC
- 4 days ago
Back to jobs New Technical Support Analyst (Tier II) Washington, DC Apply Revolutional delivers advanced technology solutions and mission support to federal agencies across civilian, health, and...
In PersonDemographic Data for District of Columbia
Moving to District of Columbia? Find some basic demographic data about District of Columbia below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in District of Columbia
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in District of Columbia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Technician Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »