Help Desk Technician Jobs in District of Columbia
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Help Desk Technician (Part time: 21 hrs a week)
- Washington, DC
- 2 hours ago
- Washington, DC
- 2 hours ago
Working with the VP of Information Technology, Network Administrators and Engineers, the Help Desk Technician is responsible for supporting 350+ users at the organization's headquarters office and remote...
Remote WorkWe understand that the world we want tomorrow starts with how we do business today, and thats why were inspired to make A Better World for Pets. Antech is comprised of a diverse team of...
The IT Site Support Specialist role is responsible for providing day-to-day advanced IT technical support for Danaher Corporate associates & contingent workers, both remote and onsite. Resolving...
Secret Cleared AV Technician/Desktop Support- Onsite
- Washington, DC
- 9 hours ago
- Washington, DC
- 9 hours ago
This position will assist the client respective end users onsite and remote on a variety of desktop and user issues and providing technical support to staff and/or visitors for conference rooms...
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love...
Windows 10 Desktop Support Technician - 1st Shift
- Washington, DC
- 2 days ago
- Washington, DC
- 2 days ago
Working 100% onsite in Washington DC 1st shift Monday - Friday Top Skills - Must Haves Hardware / Software troubleshooting and support Windows 10 Top Skills' Details: 1. 3 to 5 years Windows 10...
Compensation & Benefits: Estimated Starting Salary Range for Help Desk Technician: $23/hr. - $26/hr. Pay commensurate with experience....
Summary Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Laboratories and Scientific Services Headquarters,...
Information Technology Support Specialist Level IV
- Washington, DC
- 3 days ago
- Washington, DC
- 3 days ago
Install and configure hardware, operating systems, and software; identify, implement, and maintain appropriate IT security measures, software patches, and upgrades; troubleshoot and correct software...
This is a fully onsite role in Washington DC *Must be local - Applications with locations outside of the area will be rejected. Job Summary: We are seeking an experienced and proactive Level 3 Mac...
We are seeking a skilled and customer-oriented IT Network Support Specialist to join our team in Washington, USA. This role involves providing network management, infrastructure support, and...
desk support via on-site (in-person), remote, telephone, and email channels Support specialized software and peripherals for Section 508 compliance Troubleshoot and resolve issues with desktop, laptop...
Amentum is seeking Tier 2 IT Support Technicians to join our team and support our Washington, DC customer. We are looking for team members who are passionate about making a difference by working...
* Performs systems administrative and operational duties on computer systems * Perform account management duties in Active Directory * Welcome and greet customers when handling front desk...
An employer is looking for a Service Desk Technician to sit in SW Washington DC in support of a large government healthcare contract. The candidate will be joining a team of about 20 individuals...
Demographic Data for District of Columbia
Moving to District of Columbia? Find some basic demographic data about District of Columbia below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in District of Columbia
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in District of Columbia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- DNS
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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