Help Desk Technician Jobs in District of Columbia
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Are passoniate about IT and ready to make a real impact? We want to hear from you. Job Description As a Senior Helpdesk Specialist, you will be the go-to expert for all IT-related issues,...
Desk Side Support Engineer OR Field Support Engineer
- Washington, DC
- 1 hour ago
- Washington, DC
- 1 hour ago
Title: Technical Support Engineer OR Field Support Engineer Location: Washington, DC, Duration:12+ Months contract Job Profile Summary: Installs, repairs and provides technical maintenance for...
Summary The MIL Corporation seeks a Tier I Service Desk Analyst (Help Desk Support Specialist I) to support a Federal government client at one of our Washington, DC Metropolitan area locations....
ActioNet, Inc. Careers - Service Desk Agent, Senior (Senior IT Specialist)
- Washington, DC
- 21 hours ago
- Washington, DC
- 21 hours ago
Description Location: Washington, D.C. Estimated Start Date: 3-5 weeks Clearance Requirement: U.S. Citizenship with eligibility for High Public Trust As a Senior Service Desk Agent, you will serve...
ActioNet, Inc. Careers - Service Desk Agent, Junior (Junior IT Specialist)
- Washington, DC
- 21 hours ago
- Washington, DC
- 21 hours ago
Description Service Desk Agent, Junior (Junior IT Specialist) Location: Washington, D.C. Clearance Requirement: U.S. Citizenship with eligibility for High Public Trust As a Junior Service Desk...
ActioNet, Inc. Careers - Service Desk Agent, Mid (IT Specialist)
- Washington, DC
- 21 hours ago
- Washington, DC
- 21 hours ago
Description Service Desk Agent, Mid (IT Specialist) Location: Washington, D.C. Clearance Requirement: U.S. Citizenship with eligibility for High Public Trust As a Mid-Level Service Desk Agent, you...
Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems....
systems in a large network environment....
Tier 1 Service Desk Technician / Front Desk Analyst
- Washington, DC
- 4 days ago
- Washington, DC
- 4 days ago
Tier 1 Service Desk Technician / Front Desk Analyst Evolver is seeking a Help Desk Specialist that has strong customer service skills with a service desk/technical background. The primary job...
Job Description: 100 onsite at 800 Turnpike Rd Shrewsbury, MA 01545 Shift - 8am-4pm Top 3 skills: Customer Service Skills, Troubleshooting experience, multi-tasking skills Troubleshoot user...
Load and configure operating systems and common business applications (e.g., word processing, spreadsheet, and database tools)....
Job Title IT Service Desk Technician Job Description The KI CO Service Desk Technician will provide technical support to management and faculty/staff. He/she will support the IT Department with...
Job Summary: The Help Desk Analyst provides comprehensive technical support to end users across the organization, ensuring smooth IT operations. The role also includes participation in security...
Tier 2 Support Technician - Law Center Georgetown University
- Washington, DC
- 6 days ago
- Washington, DC
- 6 days ago
Tier 2 Support Technician - Law Center Georgetown University comprises two unique campuses in the nation's capital. With the Hilltop Campus located in the heart of the historic Georgetown...
Office 365 Support Specialist (Applications Support Specialist)
- Washington, DC
- 6 days ago
- Washington, DC
- 6 days ago
The Office 365 Support Specialist (Applications Support Specialist) position is in the Information Technology Office (ITO) and reports to the IT Support Manager. ITO provides technology-based...
Demographic Data for District of Columbia
Moving to District of Columbia? Find some basic demographic data about District of Columbia below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in District of Columbia
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in District of Columbia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- WAN Design / Implementation
- Software Installation
- Systems Center Configuration Manager
- LAN
- Virus Removal
- Technical Troubleshooting
- Operating Systems
- VPN
- IT Service Management
- Windows Server
- Remote Support
- DNS
- DHCP
- Windows OS
- Windows 7
- Application Support
- TCP/IP
- Windows 10
- Cisco
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- ITIL
- Apple iOS
- Mac Skills
- Installation
- Resolution
- General Repair
- Customer Support
- Information Technology
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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