Help Desk Manager Jobs in Purchase, NY
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Deskside Support Technician Deskside Support Technician
- Norwalk, CT (15 miles from Purchase, NY)
- 1 day ago
- Norwalk, CT (15 miles from Purchase, NY)
- 1 day ago
Escalate complex issues to higher-level support teams as needed. Maintain accurate records of support requests and resolutions....
- New Rochelle, NY (9 miles from Purchase, NY)
- 3 days ago
- New Rochelle, NY (9 miles from Purchase, NY)
- 3 days ago
Desk Manager plays a vital role in supporting the daily operations of the University’s IT Help Desk....
- New York, NY (24 miles from Purchase, NY)
- 16 days ago
- New York, NY (24 miles from Purchase, NY)
- 16 days ago
Conduct regular quality evaluations to maintain high support standards....
- Norwalk, CT (15 miles from Purchase, NY)
- 17 days ago
- Norwalk, CT (15 miles from Purchase, NY)
- 17 days ago
Showcasing your knowledge of popular operating systems and applications, you'll make technology hiccups disappear with ease....
Trading Desk Application Support Specialist
- New York, NY (24 miles from Purchase, NY)
- 20 days ago
- New York, NY (24 miles from Purchase, NY)
- 20 days ago
Trading Application Support, work closely with all Traders to support with their setup, trading issues and application support for the DWS Trading business....
- Mahwah, NJ (24 miles from Purchase, NY)
- 22 days ago
- Mahwah, NJ (24 miles from Purchase, NY)
- 22 days ago
Qualifications: 2 years leadership / supervisory experience 7+ years of experience with end user support & desktop support 7+ years of experience with Windows operating system, local/network installation...
Remote Work- New York, NY (24 miles from Purchase, NY)
- 23 days ago
- New York, NY (24 miles from Purchase, NY)
- 23 days ago
Ensure alignment to ITIL, SOPs, or other applicable service management frameworks. Support audit preparation by providing relevant documentation and records....
- New York, NY (24 miles from Purchase, NY)
- 45+ days ago
- New York, NY (24 miles from Purchase, NY)
- 45+ days ago
Partner with Office Manages and key stakeholders on IT support issues and continual improvements. Work closely with your counterpart in the UK to ensure standardization and collaborative working....
Demographic Data for Purchase, NY
Moving to Purchase, NY? Find some basic demographic data about Purchase, NY below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Manager Jobs in Purchase, NY
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Purchase, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- Systems Center Configuration Manager
- Hardware Support
- Technical Troubleshooting
- Client Support
- Operating Systems
- IT Operations
- VPN
- IT Leadership
- Problem Management
- BMC Remedy
- IT Service Management
- Remote Support
- Drupal CMS
- Windows OS
- Application Support
- Infrastructure Management
- Backup
- Service Now PaaS
- Service Delivery
- Knowledge Management
- Mobile Device Management
- Incident Management
- Help Desk Support
- Zendesk
- IT Support
- ServiceNow
- ITIL
- Installation
- Resolution
- Microsoft SharePoint
- Information Technology
- Microsoft Office 365
- Continuous Improvement
- Microsoft Active Directory
- Networking
- Technical Support
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Education Experience
- Documentation
- Verbal Communication
- Telephone Skills
- Mentoring
- Collaboration
- Reporting
- Coaching
- Bachelor's Degree
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Manager Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
Switching to a Career in Technology
As the hot field nationwide, technology is drawing in new people from all stages in their careers. If you’re interested in breaking into the industry, this simple four-step guide is for you.
Read article »