Help Desk Manager Jobs in New York
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Tri-Mar Consulting Inc
- Albany, NY
- 6 days ago
- Tri-Mar Consulting Inc
- Albany, NY
- 6 days ago
Responsibilities include but not limited to: Monitor/oversee the local technical environment to ensure proper functioning (e.g. ensure network infrastructure, video conference, and other local systems...
(e.g., Document Helpdesk support procedures) Very good troubleshooting and problem-solving skills PLUSES: Microsoft Certified: Windows Server Administrator Associate, CompTIA A+ Experience: Help Desk...
The Role We are seeking a highly skilled and proactive Deskside Support Site Focal to join our clients onsite IT support team....
Conduct regular quality evaluations to maintain high support standards....
Trading Application Support, work closely with all Traders to support with their setup, trading issues and application support for the DWS Trading business....
Develop and drive a continuous improvement process with IT Service Management; Determine root cause of issues and communicate appropriately to internal and external customers....
Associate Manager, Technical Support - Online Marketing
- Skaneateles Falls, NY
- 17 days ago
- Skaneateles Falls, NY
- 17 days ago
marketing objectives Baxter is committed to supporting the needs for flexibility in the workplace....
Associate Manager, Technical Support - Online Marketing
- Skaneateles, NY
- 19 days ago
- Skaneateles, NY
- 19 days ago
marketing objectives Baxter is committed to supporting the needs for flexibility in the workplace....
The Division of Administration provides a wide range of support services throughout ACS to ensure all Divisions receive adequate and efficient support services to carry out their respective missions...
Level 1 Deskside Support Technician
- Long Island City, NY
- 27 days ago
- Long Island City, NY
- 27 days ago
Respond promptly to service tickets and escalate complex issues to Level 2 support when required....
systems, data communications systems, capacity planning, and/or on-line applications programming.Additional InformationThe City of New York is an inclusive equal opportunity employer committed to recruiting...
Partner with Office Manages and key stakeholders on IT support issues and continual improvements. Work closely with your counterpart in the UK to ensure standardization and collaborative working....
systems, data communications systems, capacity planning, and/or on-line applications programming....
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Salary for Help Desk Manager Jobs in New York
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in New York offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- Systems Center Configuration Manager
- Hardware Support
- Client Support
- Technical Troubleshooting
- Operating Systems
- IT Operations
- VPN
- IT Leadership
- Problem Management
- BMC Remedy
- IT Service Management
- Remote Support
- Windows OS
- Backup
- Application Support
- Service Delivery
- Infrastructure Management
- Service Now PaaS
- Knowledge Management
- Mobile Device Management
- Incident Management
- Help Desk Support
- IT Support
- ServiceNow
- ITIL
- Mac Skills
- Installation
- Resolution
- Information Technology
- Microsoft Office 365
- Continuous Improvement
- Microsoft Active Directory
- Engineering
- Technical Support
- Networking
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Mentoring
- Documentation
- Employee Development
- Collaboration
- Reporting
- Policy Development
- Coaching
- Inventory Management
- Bachelor's Degree
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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