Help Desk Manager Jobs

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

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1-15 of 551 Jobs
Partners HealthCare(PHS) - Somerville, MA
As a not-for-profit organization, Partners HealthCare is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by...
2 days ago
Sarpy County - Papillion, NE
*** RESTRICTED POSTING: APPLICATIONS LIMITED TO CURRENT SARPY COUNTY EMPLOYEES ONLY*** A. Click HERE for Labor Law Posters. B. Please be advised that if you advance in the application process,...
2 days ago
AppleOne - San Antonio, TX
Job Description: Summary - In this role you will plan, implement and maintain all activities of the help-desk team. Duties include: Service and support to end users, Mentorship, Constant vigilance...
2 days ago
Molson Coors Brewing Company - Denver, CO
Molson Coors Brewing Company are looking for a highly motivated individual for our IT Application Support Management function.The successful individual will report to the Senior Manager Global IT...
2 days ago
Kforce - Coral Gables, FL
Kforce has a client seeking an Information Technology Service Desk Manager to join their team in Coral Gables, Florida (FL).Responsibilities: * Develop Service Level Agreements (SLAs) to establish...
2 days ago
Zycron - Nashville, TN
Contract, TOYOTA, Blue Springs, MS!W2 candidates only, NO CTCLevel 3 Support Technician - CCNA - Support technician responsible for installation and troubleshooting LAN and WAN environment,...
1 day ago
Grand Rapids, MI
TEKsystems is seeking an Applications Support technician in the West Michigan area. This person is responsible for providing technical support for all of the environment's applications. This...
19 hours ago
Paramount Pictures - Los Angeles, CA
Applications Support Manager - Xytech Show me jobs like this one Employer: Paramount Pictures Industry: Film / TV / Modeling Job Type: Full Time Country: United States State/Province: California...
14 hours ago
PennyMac - Moorpark, CA
Mgr, Service Desk Job Description This is an opportunity to join a small but dynamic desktop support team responsible for keeping our systems up and running and our employees productive. This...
17 hours ago
Cynet Systems - Richmond, VA
We are looking for ?Deskside Support for our client in Richmond, VA Job Title: Deskside Support Job Location: Richmond, VA Job Type: Contract US citizens and those authorized to work in the US are...
1 day ago
Kaiser Permanente - Sacramento, CA
KPHC Application Support Specialist Location: Anaheim, CA Job Number: 649004 Date posted: 11/20/2017 Description: The individual contributor is primarily responsible for providing the first or...
7 hours ago
Apex Systems - Washington, DC
Customer Service Helpdesk Lead Job Description Job #: 791521 Customer Service Helpdesk Lead Full time Position Work Location: Washington DC Must be able to obtain a Public Trust Job Summary: As...
18 hours ago
Motorola Solutions - Farmers Branch, TX
This position is responsible for performing technical activities involved in designing, implementing, and supporting various applications.Application Support Specialist will be responsible for:*...
7 hours ago
University of Michigan - Ann Arbor, MI
University of Michigan IT Help Desk Manager in Ann Arbor , Michigan How to Apply A cover letter and resume are required. The cover letter must be PAGE 1 of your resume and should: Specifically...
2 days ago
Chatham University - Pittsburgh, PA
Chatham University Helpdesk Manager - (1934) in Pittsburgh , Pennsylvania Job Description: Founded in 1869, Chatham University is a fully coed institution with an enrollment of over 2,200 students...
2 hours ago

Help Desk Manager Online Courses and Training Opportunities

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