Help Desk Manager Jobs

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

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1-15 of 402 Jobs
The Judge Group, Inc. - Shelbyville, TN
Location: Shelbyville, TN Salary: $18/HR on Contract - $40-$50K/YR Conversion Salary Description: Deskside Tech Temp to Hire Job Summary The Deskside Tech - is an Mid level position that performs...
1 day ago
REI Systems - Sterling, VA
As a Help desk manager, you should have a good technical background combined with customer service experience....
2 days ago
Pacer International - Portland, OR
Logistics done differently. At XPO Logistics, we invest over $450 million in technology every year so that we can continue to provide exceptional solutions for our customers. As the Analyst,...
2 days ago
Cox Enterprises - Atlanta, GA
support experience preferred Knowledge of C#, ASP.NET and HTML Highly proficient in SQL Server and Reporting Services....
6 hours ago
Tek Analytics, LLC - Auburn Hills, MI
. • Bachelor’s degree in Computer Science or Management Information Systems....
6 hours ago
TEKsystems, Inc - Grand Rapids, MI
Our Client is looking for multiple, qualified Helpdesk Supervisor candidates to support their Enterprise Level 1 Helpdesk team. Ideal candidates will have experience with customer End-user support...
2 days ago
Tusimple - Tucson, AZ
Email your resume directly: ... Company Overview Come join a higher calling and find a deeper purpose! As a multi-national Artificial Intelligence Technology Company, we are at the epicenter of...
2 days ago
Koniag, Inc - Washington, DC
Position Requirements Knowledge, Skills & Abilities The Application Support Specialist has over 5 years of experience in the following: Demonstrated hands-on experience in IT service management and...
1 day ago
Paramount Software Solutions, Inc - Atlanta, GA
Title: Applications Support Location: 600 West Peachtree Street NW, Atlanta, GA 30308 Duration: 12 Months **Initially remote work and should be onsite once business practices return to normal** Responsibilities...
1 day ago
Hologic Incorporated - Marlborough, MA
Education: BA/BS degree inmanagement, computer science, or a related technical discipline such aselectrical, electronic or biomedical engineering....
20 hours ago
The Judge Group - Salem, OR
Location: Salem, OR Salary: $18/HR contract - $40-$50K/YR conversion salary Description: Deskside Technician Duration: Temp to Hire Location: Salem, OR Must have 2+ years of experience in Desktop...
5 hours ago
Samsara - San Francisco, CA
Senior Manager, Technical Support Company: Samsara Inc Location: Atlanta Posted on: September 20, 2020 Job Description: Samsara, founded in 2015, is a leader in Industrial IoT and our mission is...
2 days ago
Syracuse, NY
Deskside Support Tech The Judge Group, Inc., Syracuse, NY 11 hours ago Apply Now Create Alert Save ToggleDropdown Email Create Alert Save ToggleDropdown Email --> Apply Now Create Alert Save...
2 days ago
Tesla - Fremont, CA
Systems, security, workmanagement, capacity & performance, TCP/IP Abilityto create reports and speak to teams performance Abilityto prioritize workflows effectively according to multiple criteria....
2 days ago
REI Systems - Sterling, VA
As a Help desk manager, you should have a good technical background combined with customer service experience....
2 days ago

Help Desk Manager Online Courses and Training Opportunities

Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this programaims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Help Desk Manager practice exams
Are you willing to pass the HDI Help Desk Manager exam? Do you need practice material to ensure success in first attempt? Well you have come at the right place. We have all the stuff you need for...

IT Help Desk for Beginners
Areyou looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that canassist you with learning the basics of what IT Help Desk technicians shouldknow?...

Title Synonyms

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Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.

Highest Education Level

Help Desk Managers offer the following education background
  • Bachelor's Degree (41.0%)
  • Associate's Degree (17.4%)
  • Master's Degree (17.2%)
  • Vocational or Certification (13.7%)
  • High School or GED (7.7%)
  • Some College (1.7%)
  • Doctorate Degree (1.0%)
  • Some High School (0.3%)

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Managers
  • 6-8 years (40.0%)
  • 4-6 years (23.9%)
  • 10+ years (13.3%)
  • 2-4 years (11.2%)
  • 8-10 years (10.6%)
  • 1-2 years (1.1%)

Top Hiring Companies

Top hiring companies for Help Desk Manager positions

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