Help Desk Manager Jobs

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

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1-15 of 427 Jobs
New York, NY
Key Responsibilities: 1) Pre-requisite: Expertise in Microsoft operating systems Windows 7 and 10 Expertise in Microsoft SCCM Administration (Application, Microsoft & 3rd party), software update deployments...
1 day ago
Iconma, L.L.C. - Carrollton, TX
Senior Problem Manager Application Support Location: Carrollton, TX Duration: 6 months Description: An Application Support professional's dedication to innovation is essential to what keeps our company...
2 days ago
The Judge Group, Inc. - Chantilly, VA
Location: Chantilly, VA Description: Our client is currently seeking a Desk side Support Tech The Desk side Tech - is an Mid level position that performs tasks related to the repair of a variety...
2 days ago
GCyber - Washington, DC
Preferred: ITIL v3 Foundations AND HDI Desktop Support Technician or A related certifications relevant to service desk support Hands-on experience working with ServiceNow ticket systems Prior work experience...
2 days ago
Cook Children's Health Care System - Fort Worth, TX
Extensive infrastructure and application support experience using Salesforce or other ticketing and incident management systems....
1 day ago
MSYS Inc. - Washington, DC
Title: Application Support Specialist - w2 or 1099 Location: Washington, DC, United States Length: Long term Restriction: W2 or 1099 Only Description: **** W2 or 1099 Only - No c2c ***webcam interview...
18 hours ago
Bart & Associates - Washington, DC
B&A is currently seeking a PeopleSoft Help Desk Manager to join our team on a Federal project in Washington, DC!...
1 day ago
TEKsystems, Inc - Columbia City, IN
Work with development staff on programming standards and effective information for application support ?...
15 hours ago
Lineage Logistics - Novi, MI
As the Manager, Warehouse Platform, you will lead the application support functions for warehouse management platforms and create industry-leading products using cutting-edge technologies....
6 hours ago
Cognizant - Moline, IL
Cognizant is hiring for " Help desk Manager/Lead " Interested candidates who are willing to relocate within the USA can apply....
1 day ago
XPO Logistics - Greensboro, NC
Logistics done differently. Transport Topics ranked XPO Logistics #1 out of the top 50 logistics companies in North America, and Forbes named us one of America's best employers. We're constantly...
2 days ago
Acuity, Inc. - Washington, DC
Overview Acuity, Inc. seeks a dynamic, self-motivated Help Desk Manager with relevant experience and skills to provide management of Helpdesk operations and maintenance in relation to incident, problem...
1 day ago
SAIC Corporation - Reston, VA
Description SAIC is hiring a Deskside Support Technician to support HHS in Washington, DC. Job Description The Desktop technician will provide ongoing support to Executives and employees across...
1 day ago
TEKsystems, Inc - Baltimore, MD
. * 7+ years in IT service management/project management providing project and delivery management and daily operational oversight within a professional services delivery environment. * Strong business...
2 days ago
NTT DATA - Salt Lake City, UT
Development experience with Databases Strong knowledge of the UNIX/Linux Operating system: shells, file systems, symbolic links, process management, etc....
2 days ago

Help Desk Manager Online Courses and Training Opportunities

Product Manager Interview Preparation
About this Course

In this course, you'll learn exactly what to expect during a product management interview, and view exclusive interviews with practicing core, data, growth, and AI Product...

Introduction to Data Analytics for Managers
Through a combination of lectures, business case studies, and hands-on learning this course provides an introduction to data analytics techniques and their application in business. The case...

Management and Leadership: Growing as a Manager
Understand the foundations of management and leadership

This online course will provide an introduction to the foundation skills and knowledge you need when becoming a manager.

It has...

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