Help Desk Manager Jobs

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

Search Help Desk Manager Jobs

1-15 of 480 Results
Los Angeles, CA
6801 Coldwater Canyon Avenue compensation: DOE employment type: full-time non-profit organization QR Code Link to This Post Valley Community Healthcare is one of Los Angeles' larger...
3 days ago
Houston, TX
We are currently seeking a Deskside Support Professional for our Fortune 500 client located in the Houston market. The ideal candidate will be responsible for day to day ticketing and support...
2 days ago
Kelly IT Resources - Georgetown, KY
Level 2 Technical Support Technician Georgetown, KY Kelly Services is currently seeking an experienced Level 2 Technical Support Technician for a long term contract position with a very reputable...
2 days ago
Amtrak - Sandy Springs, GA
Your success is a train ride away. Amtrak connects businesses and communities across the country and we move America's workforce toward the future. We employ more than 20,000 diverse, energetic...
2 days ago
Robert Half Technology - Charlotte, NC
Ref ID: 03...44 Classification: Help Desk/Tech Support Mgr Compensation: $40,000.00 to $50,000.00 per year IT Support - troubleshoot, breakfix, implementation Customer/client facing IT Support -...
1 day ago
LongView International Technology Solutions Inc - Silver Spring, MD
sible for fulfilling requirements for system sustainment tasks, daily operational activities, Help Desk Support of new software and installation procedures and maintaining environment system security pos...
14 hours ago
INT Technologies - Charlotte, NC
INT Technologies is a premier provider of consulting and staffing services to Fortune 500 companies across multiple industries. INT was founded in 2000 and has experienced continuous growth...
2 days ago
ASRC Federal Vistronix - Washington, DC
performance reporting in order to assist the Program Manager Qualifications: Bachelor's Degree in Computer Science or related field 5+ years' experience in Service Desk operations 3+ years in management and...
2 days ago
Custom Computer Specialists - Charlton, MA
systems Log and update all calls into Ticketing System Install and repair faulty or damaged operating system software Create and file paperwork in reference to software repair and recovery Setup and ...
3 days ago
Kaztronix - Fort Bragg, NC
Help Desk Team Lead Supervises support to end-users for PC, server or mainframe applications, and hardware. May interact with network services, software systems engineering and/or applications...
2 days ago
MAXIMUS, Inc. - Albany, NY
work experience * 3 years of supervisor/leadership experience * 5 years of Computer/network Help Desk Support experience * Ability to communicate in an understandable, polite and friendly manner, both...
1 day ago
CDI Corporation - Philadelphia, PA
Position: Desktop Support Lead Location: Philadelphia, PA MUST HAVE: Lead experience or Supervisory role on resume Must have Windows and window supporting experience Level 2 supporting role...
8 hours ago
CyberCoders - Dallas, TX
Application Support Specialist- Growing Real Estate Services Co! Application Support Specialist- Growing Real Estate Services Co! - Skills Required - WEBEX, Basic Bookkeeping, Zendesk, Basic Lease...
3 days ago
Scripps Health - San Diego, CA
APPLICATION SUPPORT SPECIALIST / ANALYST - Epic - Healthy Planet - Full-Time - Day (1017004) Scripps Health is seeking an experienced Epic Certified Healthy Planet Analyst to support our...
2 days ago
Taos - San Francisco, CA
THIS IS NOT A REMOTE OPPORTUNITY / NO THIRD PARTY VENDORS Who is Taos? Taos is an IT consulting and services company that offers expertise across the strategic, management and tactical layers of...
2 days ago

Help Desk Manager Online Courses and Training Opportunities

IT Service Desk: Customer Service Fundamentals
Put the "help" in help desk and the "support" in support specialist by implementing proven techniques that both resolve issues and increase customer satisfaction. In this course, join Fancy Mills...

Communication for Managers

Writing and speaking skills necessary for a career in management. Students polish communication strategies and methods through discussion, examples, and practice. Several written and oral...

Finance for Non-Financial Managers
If you're looking to grow your career and take on greater responsibility within your organization, you'll need to demonstrate a basic understanding of financial management—even if you're not in a...

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