Help Desk Manager Jobs

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

Search Help Desk Manager Jobs

1-15 of 581 Jobs
Hms Technologies Incorporated - Durham, NC
Please enter a location. --> Search Terms: Help Desk Manager - NSITES -19-080 (P) Edit Skill: See job description Durham, NC Search Terms Please enter a search term....
2 days ago
Los Angeles, CA
Help Desk Manager Robert Half Technology Los Angeles Seasonal/Temp $47.50 - $55.00 / hour Apply Now Job Details Company Overview Ref ID: 00...78 Classification: Help Desk Manager Compensation: $47.50...
1 day ago
CACI International - Chantilly, VA
Troubleshoots and determines problems for customer specific operating systems and applications. Responsible for assisting with the opening, tracking and closing trouble tickets....
2 days ago
CoSourcing Partners - Downers Grove, IL
Service Desk Manager - ITSM The Service Desk Manager is the leader of a 5-10 person team who is tasked with supporting and resolving technical problems for approximately for the enterprise...
1 day ago
SuperValu - Providence, RI
systems and software applications Advanced troubleshooting of hardware and end-user desktop environments Basic knowledge of computer networking systems Talent development, team building and people...
1 day ago
Hunt - Dallas, TX
Minimum 7 years experience with Microsoft desktop operating systems and productivity applications (O365, Office, Excel, Word, etc.)...
1 day ago
Palmer Legal Staffing - Washington, DC
Lead the Help Desk support staff to provide timely, accurate, and courteous support and service....
20 hours ago
Jacksonville, FL
Minimum Requirements: A minimum of 4 years related experience in a Help Desk support position Excellent customer service skills Excellent written and verbal communication skills Ability to set proper...
9 hours ago
Randstad Technologies - Austin, TX
For Austin Level I Deskside Support- very client facing (3 years exp) Temp to hire after contract terms have been met Needs excellent communication skills Heavy mobile focused: Tablets, iPads,...
14 hours ago
Proofpoint Inc - Draper, UT
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Proofpoint is seeking an experienced Manager...
2 days ago
Coppell, TX
desk experience. 4+ years Windows, Point-of-Sale, and tablet experience; SQL Database experience a plus; SCCM experience a plus. 4+ years troubleshooting telecommunications and networking including LANs...
2 days ago
Benjamin Douglas - Miami, FL
2 days ago
Resultz Staffing - Atlanta, GA
Server 2012/16/19 and Desktop Azure Portal Understanding of VPN, Citrix, Terminal and other remote connectivity Duties will include: Answering/resolving tickets from clients Multi-issue prioritization...
1 day ago
Robert Half Technology - Milwaukee, WI
An ideal person for this role would not only possess technical support skills, but would also have some entry level development skills.Application Support HTML Customer Support Remote Support Support...
1 day ago
State of Delaware - New Castle, DE
Job Requirements JOB REQUIREMENTS for Senior Application Support Specialist Applicants must have education, training and/or experience demonstrating competence in each of the following areas: Six months...
10 hours ago

Help Desk Manager Online Courses and Training Opportunities

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Without customers, your business does not exist. Marketing helps you understand your potential user and focus your product on their needs. This course will help you organize a...

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When writing software, destruction can be just as valuable as creation. Learn how to catch bugs and break software as you discover different testing methods that will help you...

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In this course, you’ll learn how to pitch your business and secure the funding you’ll need to launch your new company. We’ll show you how to write clear, compelling, and...

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