Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.
Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.
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CyberCoders
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Santa Ana, CA
Help Desk Manager If you are a Help Desk Manager with experience, please read on! Based in beautiful Santa Ana right off the 405 freeway we are a fast growing and fun healthcare company that...
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1 day ago
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Edge Technology Services, Inc.
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New Haven, CT
Primary responsibilities: Manages a team of Service Desk Level 1 and 2 support personnel who troubleshoot and resolve IT issues, while providing exceptional customer service. Oversee and...
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1 day ago
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Global Technology Associates
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Saline, MI
GTA is unable to hire candidates that require H1-B visas to work in the U.S. If you require an H1-B, please don't apply. Title: IT L2 Support Tech Deskside Support 539195 (17-00530) Bi- lingual...
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1 day ago
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Kansas City, MO
Looking for a dynamic desk side support individual who is a ready to join a growing company and provide excellent technical support. Environment at this company typically includes a Windows 7 OS...
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1 day ago
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Calance US
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Buena Park, CA
Service Desk Operations (Help Desk) Supervisor This position is responsible for ensuring a high level of customer services by providing a wide range of direct IT support services to Calances...
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2 days ago
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San Diego, CA
Application Specialist This will be the second person on the team in the Application Support role and they would like to expand to 2-3 additional people in this team. The team of Developers will...
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2 days ago
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Amyx, Inc
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Battle Creek, MI
Title Help Desk ManagerAbout the Organization About Amyx Amyx, Inc. is a financially strong ISO 9001-2008 and ISO 27001-2013 certified and CMMI-DEV Level 3 appraised small business founded in 1999...
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2 days ago
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Global Technology Associates
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Wittmann, AZ
GTA is unable to hire candidates that require H1-B visas to work in the U.S. If you require an H1-B, please don't apply. Title: IT L3 Support Tech Deskside Support 541903 (17-00552) Location:...
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22 hours ago
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4th Source
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Tampa, FL
4TH SOURCE, INC. is seeking candidates for the position of Application Support Specialist for our Tampa, Florida location to provide critical business system analysis, support, and direction, for...
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1 day ago
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Jdrf
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New York, NY
Application Support Specialist - New York, NY - Full-time - Company Description JDRF is the leading global organization focused on type 1 diabetes (T1D) research. JDRFs goal is to progressively...
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16 hours ago
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Massachusetts General Hospital(MGH)
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Boston, MA
The Instructional Technologist provides instruction, training, and resources in order to facilitate the use of technology in online environments and in the classroom. The Instructional...
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23 hours ago
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Preferred Credit, Inc.
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Saint Cloud, MN
POSITION AVAILABLE: Application Support Specialist - Phone System PREFERRED CREDIT, INC. is a privately-owned company founded in 1982 to provide financing to one of the largest direct sales...
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10 hours ago
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Proposal Helper, LLC
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Baltimore, MD
Apply See more jobs like this - It is required that the Helpdesk Lead have a minimum of 2 years of experience in managing a call center. Additionally, the Key Personnel will need to have: Strong...
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11 hours ago
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ALTA IT Services LLC
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Herndon, VA
Manager IT Service Delivery Herndon, VA Salary $125K Terms - temp to perm Provide strategic direction, leadership, governance, demand and change management for all aspects of Information...
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10 hours ago
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Robert Half Technology
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San Francisco, CA
Ref ID: 00...71 Classification: Help Desk/Tech Support Mgr Compensation: $75,000.00 to $85,000.00 per year Robert Half Technology is looking for aService Desk Manager with the ability to present...
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10 hours ago
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To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs
Your...
In this course, students develop and polish communication strategies and methods through discussion, examples, and practice with an emphasizes on writing and speaking skills necessary for...
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