Help Desk Manager Jobs

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

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1-15 of 495 Results
Vistronix - Egg Harbor Township, NJ
ges, and makes real impact - ASRC Federal is the place for you. We are currently seeking a Help Desk Manager to work on-sitein the Washington, D.C. metropolitan area/ Oklahoma City, OK / or Atlantic...
21 hours ago
AAC Inc - Washington, DC
as well as other teams. Required Skills: -Knowledge of Help Desk operations, ServiceNow and hardware support methodologies. -Excellent communication and organizational skills Required Experience: -AS...
21 hours ago
AC Coy Company - Pittsburgh, PA
camera Account Administration-set up new accounts Qualifications Technical Skills: Windows 7 Operating System, Cisco network troubleshooting, O365, Windows 10-nice to have, Office 2016-nice to have Microsof...
21 hours ago
1901 Group LLC - Washington, DC
Job Title: Service Desk Manager Location: Washington, DC Clearance Required: Eligibility for a Security Clearance (Requires current US Citizenship) ABOUT 1901 GROUP: 1901 Group provides IT...
22 hours ago
Kforce - New York, NY
Kforce has a client that is seeking an Application Support Specialist with Microsoft Project in New York, NY.Summary:The candidate will be a critical member of the PMO and IT Governance Group and...
2 days ago
Robert Half - Portland, OR
Our client - a publicly traded company located in Vancouver, WA - is looking for a Help Desk Supervisor to join their team. Reporting to the IT Manager, you will be responsible for providing...
2 days ago
TRC Professional Solutions - High Point, NC
Job Description Once again, TRC Staffing is in need of an IT Service Desk Manager or Help Desk Team Lead for our direct client just south of Greensboro, NC. (Archdale near High Point). This is a...
1 day ago
UCLA Health and David Geffen School of Medicine - Los Angeles, CA
Help Desk Manager UCLA Health and David Geffen School of Medicine Your focus will be on managing the operational and administrative aspects of the Help Desk to assure its smooth operation and service...
19 hours ago
Taos - San Francisco, CA
audioconference, corporate telephony, unified communications) Desktop services (e.g PC hardware, operating system, and standard applications) Maintaining a high level of customer satisfaction Skills youll...
2 days ago
IBM - Huntsville, AL
IBM Global Business Services (GBS) is a team of business, strategy and technology consultants enabling enterprises to make smarter decisions and providing unparalleled client and consumer...
1 day ago
Comforce Corporation, Inc. - Duluth, GA
Job Title: Application Support Manager Location: Duluth, GA 30096 Duration: Full time Direct Hire Job Purpose & Summary Responsible for managing service delivery for all of the ACS applications....
2 days ago
Snelling Staffing Services - Southfield, MI
1) Develop a strong understanding of the functionalities of the firm's software applications in order to support the end users and to troubleshoot problems. This will include working directly with...
8 hours ago
Grocery Outlet Inc. - Emeryville, CA
discipline, or equivalent applicable experience Technical certifications desirable Strong base of operating system and network basics through school, certification, or applicable experience 3+ years working...
4 hours ago
Penn National Gaming - Wyomissing, PA
Dont just work. Work Happy. A career in gaming? At Penn National Gaming we think youll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth...
21 hours ago
ASRC Federal Vistronix - Washington, OK
Deskside Support Area LeadJob Location US-DC US-OK-Oklahoma City US-NJ-Egg Harbor Township ID 2017-4817 Overview: ASRC Federal is a technical, professional services company providing...
18 hours ago

Help Desk Manager Online Courses and Training Opportunities

IT Service Desk: Customer Service Fundamentals
Put the "help" in help desk and the "support" in support specialist by implementing proven techniques that both resolve issues and increase customer satisfaction. In this course, join Fancy Mills...

Communication for Managers

Writing and speaking skills necessary for a career in management. Students polish communication strategies and methods through discussion, examples, and practice. Several written and oral...

Finance for Non-Financial Managers
If you're looking to grow your career and take on greater responsibility within your organization, you'll need to demonstrate a basic understanding of financial management—even if you're not in a...

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