Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.
Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.
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CallTower Inc.
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South Jordan, UT
Job Purpose: The Technical Support Manager is a key member of the Support department leadership team at CallTower and will report into the Director of Client Services. Through intelligent and...
Remote Work
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3 days ago
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SAIC
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Wright Patterson AFB, OH
JOB DESCRIPTION: Team SAIC is looking for a Linux Helpdesk Lead who will assist the user community with the effective and efficient utilization of HPC assets located at Wright Patterson, AFB...
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2 days ago
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World Technologies, Inc.
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Glendale, AZ
Thorough working knowledge of desktop hardware, operating systems, servers. Excellent oral and written communications skills and personnel management skills....
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2 days ago
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Vocera
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San Jose, CA
Location: San Jose, CA, United States Type of Employee: Full Time Vocera delivers the leading platform for clinical communication and workflow. Our mission is to simplify and improve the lives of...
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3 days ago
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NTT Data Services
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Cincinnati, OH
Provide daily coordination of the FTB Refresh project resources in accordance with project schedule Direct reprot to Refersh Project manager Understanding of the following processes: Image,...
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1 day ago
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TALENT Software Services
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San Diego, CA
administration for an IT Call center B.S. in Computer Science, B.S. in Business Administration, Information Systems ITIL Certification Microsoft Certifications MCSE, MCSA, MCP CompTIA Certifications...
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1 day ago
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UnitedHealth Group
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Colorado Springs, CO
Required Qualifications: ITIL v3 Foundations Certification AS or BA/BS in Computer Science or related field and/or combination of experience At least 5 years of progressive experience in technology...
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1 day ago
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Agil3Tech (Agil3 Technology Solutions)
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Wahiawa, HI
Company Description MUST BE A U.S. CITIZEN A3T, a fast-growing firm, specializes in Defensive Cyber Security Services, Next Generation/ Enterprise Information Technology (IT) Solutions, and...
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21 hours ago
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ProSidian Consulting, LLC
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Boulder, CO
Job Description ProSidian Seeks a HRSM (Human Resources Services Management) Help Desk Manager to support an engagement for an American scientific agency within the United States Department of Commerce...
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9 hours ago
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Harvard University
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Boston, MA
Additional Information Harvard Medical School Mission and Community Values Harvard University offers an outstanding benefits package including: Time Off: 3 - 4 weeks paid vacation, paid holiday...
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7 hours ago
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The Intersect Group
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Alpharetta, GA
Recommended skills Report Designer Scrum (Software Development) Agile Software Development Computer Sciences Information Systems...
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3 days ago
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TransPerfect
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New York, NY
Avid curiosity and desire to improve processes Required experience and qualifications Minimum Bachelors degree or its equivalent (ideally in Computer Science) Desired skills and experience Experience...
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2 days ago
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Gladly
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San Francisco, CA
Gladly is the customer service platform that revolves around people, not case numbers. We enable companies and their customers to converse seamlessly across voice, email, SMS, chat and social...
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2 days ago
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University Of Michigan
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Ann Arbor, MI
Clicking "Apply Now" opens the link in a new window. Job Summary The Application Support Manager, Access and Insights is responsible for supporting and executing on the broader UMMG access...
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2 days ago
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Cognizant Technology Solutions
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Huntsville, AL
Analyze, resolve, respond to, anddocument end user inquiries Install desktop/Laptop software usingapproved tools Troubleshoot operating system Troubleshoot connection issues withLAN/WAN Update tickets...
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2 days ago
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