Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.
Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.
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Uline Shipping Supplies
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Pleasant Prairie, WI
Minimum Requirements Bachelor's Degree in Information Technology, Computer Science or related field. 5+ years' experience managing a multi-platform, multi-location 24 X 7 operations and IT Service Desk...
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2 days ago
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Koch Engineered Solutions
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Wichita, KS
Requirements: 5+ years of work experience in technology or business operations Experience leading a global team, with resources and locations in multiple time zones Experience working within a support...
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2 days ago
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Tenable
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Jersey City, NJ
enterprise software especially security related Experience with Tenable products: Nessus, SecurityCenter, PVS, LCE Knowledge of current security technology and emerging trends Understanding of security operations...
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2 days ago
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Tenable
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Tampa, FL
enterprise software especially security related Experience with Tenable products: Nessus, SecurityCenter, PVS, LCE Knowledge of current security technology and emerging trends Understanding of security operations...
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2 days ago
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Tenable
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New York City, NY
enterprise software especially security related Experience with Tenable products: Nessus, SecurityCenter, PVS, LCE Knowledge of current security technology and emerging trends Understanding of security operations...
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2 days ago
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Tenable
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Raleigh, NC
enterprise software especially security related Experience with Tenable products: Nessus, SecurityCenter, PVS, LCE Knowledge of current security technology and emerging trends Understanding of security operations...
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2 days ago
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Tenable
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Pittsburgh, PA
enterprise software especially security related Experience with Tenable products: Nessus, SecurityCenter, PVS, LCE Knowledge of current security technology and emerging trends Understanding of security operations...
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2 days ago
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Cognizant
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Teaneck, NJ
Operations Review Attend / Present / Review in meetings with other internal towers (EMCS; DCS; GNS) for operational challenges Attend Daily DOR with EUCS Operations & FMS Team Responsible for Floor...
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2 days ago
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Boston, MA
Education and Certifications\: Bachelor’s Degree in computer science, Information Systems, Business Administration or other related field, or equivalent work experience....
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1 day ago
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Amazon
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Westborough, MA
PREFERRED QUALIFICATIONS Bachelors Degree in Computer Science, Information Systems, Engineering, Business, or Technical discipline. Strong analytical problem-solving skills....
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1 day ago
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Kwik Trip
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La Crosse, WI
Experience with Microsoft Active Directory, IT Service Management and Ticketing applications, basic network support, hardware and software configuration, installation, and diagnostics....
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1 day ago
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Applebees
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Kansas City, MO
The Manager, Help Desk Support is a key leadership role responsible for the operation of the Senior Help Desk Support team as they manage high level technical issue management and application administration...
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1 day ago
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Baltimore, MD
The Help Desk Manager should be familiar with all facets of technical problem solving, customer service, and collaboration to ensure that employees throughout the organization can access and utilize...
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1 day ago
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Bayforce
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Libertyville, IL
Looking for a Helpdesk Lead to help run the helpdesk operations. Initially a 6-month contract with likely extension! Will be the team lead communicating with the business teams and management....
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13 hours ago
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Meta Platforms, Inc.
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Seattle, WA
Science or equivalent degree or experience Locations About Meta Meta builds technologies that help people connect, find communities, and grow businesses....
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2 hours ago
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