Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.
Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.
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Axelon Services Corporation
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Coppell, TX
Responsible for providing technical support leadership of all the application suites including Global Trade Repository (GTR) application suite and all ITP applications. The role will be executing...
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2 days ago
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Managed Solution
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San Diego, CA
Essential Duties/Responsibilities: Under the guidance and management of the Director of Technical Services, the Managed Operations Center (MOC) Manager ensures exceptional service for managed...
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2 days ago
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Maine Medical Center
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Scarborough, ME
Participation as a member of our Tier I Help Desk support team is required in this position....
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2 days ago
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Taylor Corp
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Mankato, MN
Taylor Technology Services is seeking an Application Support Specialist - Level 1 to assist our customers on various software platforms. The position is responsible for answering calls, chat, and...
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2 days ago
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Trustpilot
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Denver, CO
Help Desk Team Lead, US Trustpilot | Greater Denver Area ... Apply now Save Do you like assisting people with their technical challenges? Can you see yourself working for an international and...
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2 days ago
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United Health Group
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San Antonio, TX
Job Keywords: Help Desk Manager, San Antonio, TX, Texas...
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2 days ago
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The Bank of New York Mellon
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Pittsburgh, PA
Qualifications Advanced degree in computer science or a related discipline, or equivalent work experience required. 10+ years of experience in information technology required, at least 2 years of experience...
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2 days ago
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Taylor Corp
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Dayton, OH
Taylor Technology Services is seeking an Application Support Specialist - Level 1 to assist our customers on various software platforms. The position is responsible for answering calls, chat, and...
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2 days ago
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MDI Group
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Portland, OR
HP Service Manager Specialist Portland OR, or St. Paul, MN or Remote Contract MDI Group has an immediate opening in St. Paul, MN for an HP Service Manager Specialist. (HP Manager was originally...
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2 days ago
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SetPoint Consultants
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Saint Petersburg, FL
SetPoint Consultants is a national staffing firm specializing in the Real Estate, Finance, Banking and Customer Service industry. We have a growing client in St. Petersburg that is looking for an...
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1 day ago
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MATRIX
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Groton, CT
Day-to-Day Responsibilities: This is a refresh project Desktop support and building laptops Is this a good fit? (Requirements): 1 year of experience being deskside experience 1 year customer...
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1 day ago
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Connecticut Water
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Clinton, CT
Minimum Qualification EducationDegree Equals BachelorDetails Equals in Computer Science, Information Systems or related fieldYears of ExperienceRole Equals Ten to fifteen years' experienceDetails Equals...
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1 day ago
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Wells Fargo
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Charlotte, NC
Undergraduate degree in Computer Science, Mathematics or related technical field, or equivalent practical experience....
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1 day ago
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C3i Solutions
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Basking Ridge, NJ
Excellent teamwork skills Excellent desktop support technical skills Experience in supporting and troubleshooting Microsoft Office Suite, Windows Operating Systems, VPN client software, Remote Desktop...
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1 day ago
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TCF Financial Corporation
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Minneapolis, MN
Science or other technical field or equivalent work experience **Work Experience/Skills**: _Required_: 3-5 years of progressively responsible experience in Information Technology with working knowledge...
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1 day ago
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