Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.
Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.
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New York, NY
Key Responsibilities: 1) Pre-requisite: Expertise in Microsoft operating systems Windows 7 and 10 Expertise in Microsoft SCCM Administration (Application, Microsoft & 3rd party), software update deployments...
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1 day ago
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Iconma, L.L.C.
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Carrollton, TX
Senior Problem Manager Application Support Location: Carrollton, TX Duration: 6 months Description: An Application Support professional's dedication to innovation is essential to what keeps our company...
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2 days ago
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The Judge Group, Inc.
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Chantilly, VA
Location: Chantilly, VA Description: Our client is currently seeking a Desk side Support Tech The Desk side Tech - is an Mid level position that performs tasks related to the repair of a variety...
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2 days ago
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GCyber
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Washington, DC
Preferred: ITIL v3 Foundations AND HDI Desktop Support Technician or A related certifications relevant to service desk support Hands-on experience working with ServiceNow ticket systems Prior work experience...
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2 days ago
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Cook Children's Health Care System
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Fort Worth, TX
Extensive infrastructure and application support experience using Salesforce or other ticketing and incident management systems....
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1 day ago
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MSYS Inc.
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Washington, DC
Title: Application Support Specialist - w2 or 1099 Location: Washington, DC, United States Length: Long term Restriction: W2 or 1099 Only Description: **** W2 or 1099 Only - No c2c ***webcam interview...
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18 hours ago
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Bart & Associates
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Washington, DC
B&A is currently seeking a PeopleSoft Help Desk Manager to join our team on a Federal project in Washington, DC!...
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1 day ago
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TEKsystems, Inc
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Columbia City, IN
Work with development staff on programming standards and effective information for application support ?...
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15 hours ago
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Lineage Logistics
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Novi, MI
As the Manager, Warehouse Platform, you will lead the application support functions for warehouse management platforms and create industry-leading products using cutting-edge technologies....
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6 hours ago
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Cognizant
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Moline, IL
Cognizant is hiring for " Help desk Manager/Lead " Interested candidates who are willing to relocate within the USA can apply....
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1 day ago
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XPO Logistics
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Greensboro, NC
Logistics done differently. Transport Topics ranked XPO Logistics #1 out of the top 50 logistics companies in North America, and Forbes named us one of America's best employers. We're constantly...
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2 days ago
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Acuity, Inc.
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Washington, DC
Overview Acuity, Inc. seeks a dynamic, self-motivated Help Desk Manager with relevant experience and skills to provide management of Helpdesk operations and maintenance in relation to incident, problem...
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1 day ago
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SAIC Corporation
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Reston, VA
Description SAIC is hiring a Deskside Support Technician to support HHS in Washington, DC. Job Description The Desktop technician will provide ongoing support to Executives and employees across...
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1 day ago
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TEKsystems, Inc
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Baltimore, MD
. * 7+ years in IT service management/project management providing project and delivery management and daily operational oversight within a professional services delivery environment. * Strong business...
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2 days ago
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NTT DATA
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Salt Lake City, UT
Development experience with Databases Strong knowledge of the UNIX/Linux Operating system: shells, file systems, symbolic links, process management, etc....
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2 days ago
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