Help Desk Manager Jobs

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

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1-15 of 951 Jobs
Uline Shipping Supplies - Pleasant Prairie, WI
Minimum Requirements Bachelor's Degree in Information Technology, Computer Science or related field. 5+ years' experience managing a multi-platform, multi-location 24 X 7 operations and IT Service Desk...
2 days ago
Koch Engineered Solutions - Wichita, KS
Requirements: 5+ years of work experience in technology or business operations Experience leading a global team, with resources and locations in multiple time zones Experience working within a support...
2 days ago
Tenable - Jersey City, NJ
enterprise software especially security related Experience with Tenable products: Nessus, SecurityCenter, PVS, LCE Knowledge of current security technology and emerging trends Understanding of security operations...
2 days ago
Tenable - Tampa, FL
enterprise software especially security related Experience with Tenable products: Nessus, SecurityCenter, PVS, LCE Knowledge of current security technology and emerging trends Understanding of security operations...
2 days ago
Tenable - New York City, NY
enterprise software especially security related Experience with Tenable products: Nessus, SecurityCenter, PVS, LCE Knowledge of current security technology and emerging trends Understanding of security operations...
2 days ago
Tenable - Raleigh, NC
enterprise software especially security related Experience with Tenable products: Nessus, SecurityCenter, PVS, LCE Knowledge of current security technology and emerging trends Understanding of security operations...
2 days ago
Tenable - Pittsburgh, PA
enterprise software especially security related Experience with Tenable products: Nessus, SecurityCenter, PVS, LCE Knowledge of current security technology and emerging trends Understanding of security operations...
2 days ago
Cognizant - Teaneck, NJ
Operations Review Attend / Present / Review in meetings with other internal towers (EMCS; DCS; GNS) for operational challenges Attend Daily DOR with EUCS Operations & FMS Team Responsible for Floor...
2 days ago
Boston, MA
Education and Certifications\: Bachelor’s Degree in computer science, Information Systems, Business Administration or other related field, or equivalent work experience....
1 day ago
Amazon - Westborough, MA
PREFERRED QUALIFICATIONS Bachelors Degree in Computer Science, Information Systems, Engineering, Business, or Technical discipline. Strong analytical problem-solving skills....
1 day ago
Kwik Trip - La Crosse, WI
Experience with Microsoft Active Directory, IT Service Management and Ticketing applications, basic network support, hardware and software configuration, installation, and diagnostics....
1 day ago
Applebees - Kansas City, MO
The Manager, Help Desk Support is a key leadership role responsible for the operation of the Senior Help Desk Support team as they manage high level technical issue management and application administration...
1 day ago
Baltimore, MD
The Help Desk Manager should be familiar with all facets of technical problem solving, customer service, and collaboration to ensure that employees throughout the organization can access and utilize...
1 day ago
Bayforce - Libertyville, IL
Looking for a Helpdesk Lead to help run the helpdesk operations. Initially a 6-month contract with likely extension! Will be the team lead communicating with the business teams and management....
13 hours ago
Meta Platforms, Inc. - Seattle, WA
Science or equivalent degree or experience Locations About Meta Meta builds technologies that help people connect, find communities, and grow businesses....
2 hours ago

Help Desk Manager Online Courses and Training Opportunities

Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this programaims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Help Desk Manager practice exams
Are you willing to pass the HDI Help Desk Manager exam? Do you need practice material to ensure success in first attempt? Well you have come at the right place. We have all the stuff you need for...

IT Help Desk for Beginners
Areyou looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that canassist you with learning the basics of what IT Help Desk technicians shouldknow?...

Title Synonyms

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Salary for Help Desk Manager Jobs in Ashburn, VA

This is the average annual salary for Help Desk Manager jobs in Ashburn, VA as reported by the BLS.

$43,368

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.

Highest Education Level

Help Desk Managers offer the following education background
  • Bachelor's Degree (41.2%)
  • Associate's Degree (17.5%)
  • Master's Degree (17.3%)
  • Vocational Degree or Certification (13.5%)
  • High School or GED (7.5%)
  • Some College (1.7%)
  • Doctorate Degree (1.0%)
  • Some High School (0.2%)

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Managers
  • 6-8 years (40.0%)
  • 4-6 years (23.9%)
  • 10+ years (13.3%)
  • 2-4 years (11.2%)
  • 8-10 years (10.6%)
  • 1-2 years (1.1%)

Top Hiring Companies

Top hiring companies for Help Desk Manager positions

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