Help Desk Manager Jobs

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

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1-15 of 647 Jobs
Pacer International - Greenwich, CT
Science or Management Information Systems MCP, MSCE or A+ certifications 10 years of experience installing, troubleshooting and supporting corporate AV equipment; executive/VIP support; building, deploying...
2 days ago
MEMIC - Portland, ME
Manager, Technical Support Portland, Maine, United States Description The Technical Support Manager role is accountable for leading a team of technical resources. The incumbent is accountable for...
1 day ago
Henrico, VA
Application Support Specialist - Systems & Software Henrico Area - Temp to Perm $20 - $ 22 / HR + Benefits!...
2 days ago
Macias Gini & Oconnell Llp - Sacramento, CA
IT - Help Desk Supervisor in Sacramento, California | Careers at Sacramento IT - Help Desk SupervisorJob ID 2019-1922Job Locations US-CA-SacramentoJob Category Information TechnologyJob Type...
2 days ago
Honolulu, HI
TEKsystems is hiring for a T3 Application Support Specialist in Honolulu, HI. This ideal candidate will have experience supporting the following applications....
2 days ago
Matchpoint Solutions - Saline, MI
Description: This role is to cover for a Level 3 that is currently out. This position could turn into a long term role depending on the need. Please make sure your candidates are aware of this and...
1 day ago
Getronics - Tulsa, OK
of education & experience will be considered. * At least 1 year in a help desk support role. 1-2 years preferred. * Demonstrates excellent verbal communication and writing skills. * Demonstrates good...
1 day ago
IT-Strat, LLC - Battle Creek, MI
We are currently seeking a Help Desk Manager to work for our company....
11 hours ago
Soft Technical Consulting Incorporated - Washington, DC
Help Desk ManagerJob ID 2019-2126# of Openings 1Job Location US-DC-Washington Overview Soft Tech Consulting is seeking a highly motivated, self-directed individual to fill the role of Help Desk Manager...
3 hours ago
Raleigh, NC
Who you are and what you know 2+ years of experience as a Project Manager or Coordinator Experience with Help Desk tickets and how they are resolved BSBA in computer science or similar technical field...
2 days ago
Dover Corporation - Chattanooga, TN
Deskside Support, Part time Apply now Date: Mar 8, 2019 Location: Chattanooga, TN, US Company: Dover Corporation Environmental Solutions Group encompasses industry-leading brands Heil...
2 days ago
Bastian Solutions - Louisville, KY
Bastian Solutions Logo Application Support Specialist 2nd Shift Applied 09/03/19 4.6 Bastian Solutions Louisville, KY Glassdoor Estimated Salary: $44k-$70k Application Support Specialist 2nd Shift Bastian...
2 days ago
Solarwinds, Inc. - Lehi, UT
Overview SolarWinds?is one of the fastest growing software companies and has been featured on the Top Small companies in America list by Forbes magazine in 2012 and 2013! We provide powerful and...
1 day ago
Goodman Manufacturing Company - Irvine, CA
Application & Support Specialist - Irvine, CA The OpportunityGoodman is seeking a professional, skilled individual for our Applications and Controls Engineer position....
1 day ago
CRGT - Quantico, VA
Help Desk LeadJob Location(s) US-VA-QuanticoPosted Date 6 days ago(3/13/2019 5:52 PM)Job ID 2019-8230LCAT IT Generalist 2 Company/Position Overview The Help Desk provides software application support...
1 day ago

Help Desk Manager Online Courses and Training Opportunities

Surviving the Front Desk Course
To improve your Surviving the Front Desk skill contact Front desk employees can be essential to the success of a business. Get certified today!

English for Tourism - Hotel Reception and Front Desk

English is the main language of international communication and is essential for people working in the tourist industry. This course introduces the English vocabulary necessary for working at a...

Middle Manager Course
Traditionally, middle managers make up the largest managerial layer in an organization. The Middle Manager is responsible to those above them and those below them. They head a variety of...

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