Help Desk Manager Jobs

A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.

Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.

1-15 of 253 Jobs
Tri-Mar Consulting Inc

IT Specialist

Responsibilities include but not limited to: Monitor/oversee the local technical environment to ensure proper functioning (e.g. ensure network infrastructure, video conference, and other local systems...

Senior IT Club Implementation Services AND Operations Support Manager

  • Marlborough, MA
  • 3 days ago
  • Marlborough, MA
  • 3 days ago

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...

IT Manager, Service Desk Problem Management

  • Morris Plains, NJ
  • 8 hours ago
  • Morris Plains, NJ
  • 8 hours ago

management tools + Continuous improvement mindset and experience implementing process enhancements + Self motivated with a bias toward action Honeywell is an equal opportunity employer....

Help Desk Manager

  • Washington, DC
  • 8 hours ago
  • Washington, DC
  • 8 hours ago

RIVA is seeking an experienced and dynamic Help Desk Manager to support the Department of Commerce (DOC)....

Service Desk Manager

  • Daytona Beach, FL
  • 12 hours ago
  • Daytona Beach, FL
  • 12 hours ago

IT Service Management (ITSM) & Service Maturity Work with ITSM teams to mature service management practices in line with ITIL frameworks....

Deskside Support Technician

  • Tucson, AZ
  • 18 hours ago
  • Tucson, AZ
  • 18 hours ago

Working technical knowledge of network protocols, operating systems, and standards. Window Desktop Operating Systems Strong knowledge and experience troubleshooting Microsoft Office Suite....

Manager, Help Desk Support

  • CT
  • 18 hours ago
  • CT
  • 18 hours ago

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading...

Service Desk Manager - (TS clearance, SCI eligibility) - Onsite

  • Alexandria, VA
  • 1 day ago
  • Alexandria, VA
  • 1 day ago

SUVI is seeking a Service Desk Manager to oversee and manage Information Technology support services in alignment with the mission of the Government. The ideal candidate will provide leadership...

Senior Manager, Technical Support Engineering

  • San Francisco, CA
  • 1 day ago
  • San Francisco, CA
  • 1 day ago

Datadog is seeking a highly motivated, results oriented Senior Manager to join our high-growth organization and cutting-edge team. Our Technical Solutions team shares technical and product...

Service Desk Manager - 30087

  • Columbus, MS
  • 1 day ago
  • Columbus, MS
  • 1 day ago

amp; Requirements Maximus is a leading provider of technology, consulting, and program services to government agencies. We deliver leading-edge digital solutions through our Technology Consulting...

Senior Manager, Application Support

  • Boston, MA
  • 1 day ago
  • Boston, MA
  • 1 day ago

Demonstrated knowledge of Microsoft Windows Operating Systems, Microsoft Office Suite, Microsoft IIS, Azure Application Fabric, Microsoft Power Automate, Microsoft SharePoint, Active Directory Federated...

Additional 4 years of relevant experience maybe accepted in lieu of the degree Understanding of IT Service Management Tool (Service Now) Understanding of event management activities....

Remote Work

Service Desk Manager

  • Oakwood, GA
  • 1 day ago
  • Oakwood, GA
  • 1 day ago

Service Desk Manager University of North Georgia in Oakwood, GA Apply Now Type: Full-Time Salary: Salary: $68,051 Posted: 06/06/2025 Category: IT Support and Training; +1 IT Manager/Director Job...

Support Center (Service Desk) Manager

  • Norfolk, VA
  • 1 day ago
  • Norfolk, VA
  • 1 day ago

4 weeks ago Be among the first 25 applicants CGS Federal (Contact Government Services) provided pay range This range is provided by CGS Federal (Contact Government Services). Your actual pay will...

Service Desk Manager

  • Morrisville, NC
  • 1 day ago
  • Morrisville, NC
  • 1 day ago

The ideal candidate will have extensive experience in IT service management, a strong background in program management, and excellent communication skills....

Help Desk Manager Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
IT Help Desk for Beginners
Are you looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that can assist you with learning the basics of what IT Help Desk technicians should...
Help Desk - Technician
To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...

Title Synonyms

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Salary for Help Desk Manager Jobs Nationwide

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.



Highest Education Level

Help Desk Managers offer the following education background
Bachelor's Degree
41.6%
Master's Degree
17.5%
Associate's Degree
17.4%
Vocational Degree or Certification
13.4%
High School or GED
7.2%
Some College
1.6%
Doctorate Degree
1.0%
Some High School
0.2%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Managers
6-8 years
40.0%
4-6 years
23.9%
10+ years
13.3%
2-4 years
11.2%
8-10 years
10.6%
1-2 years
1.1%



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