Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.
Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.
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Amdex Corporation
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Atlanta, GA
documentation support * Experience working onsite at CDC is preferred. * Bachelor's degree in computer science or a related field. AMDEX Corporation offers a competitive salary package and attractive be...
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1 day ago
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eXcell
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Franklin, TN
Did you know that our employee benefits start on the first day of employment? Join e X cell and enjoy our generous, DayOne Benefits(SM)! Were currently seeking a Deskside Support Technician III...
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1 day ago
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Huntington Hospital
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Pasadena, CA
When you join Huntington Hospital in Pasadena, CA, you are aligning yourself with an organization whose values drive our philosophy of care. Our focus on delivering quality, service, and cutting...
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1 day ago
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Randstad Technologies
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New York, NY
Looking for a dynamic desk side support individual who is a ready to join a growing company and provide excellent technical support. Environment at this company typically includes a Windows 7 OS...
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1 day ago
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BetterJobs
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Silver Spring, MD
DVD-ROMs, network interface cards, etc. Software support includes upgrade or reinstalling operating systems, application software, utility software, and FDA procured/developed standard system software...
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1 day ago
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WGSN
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New York, NY
The Opportunity: WGSN is looking for Application support specialist to join our software engineering team and help drive the future of Fashion Trend Forecasting. You will be working with highly...
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1 day ago
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Western Illinois University
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Macomb, IL
Requirements: REQUIRED QUALIFICATIONS: A Bachelor's degree or prior professional experience in Help Desk Support or Customer Service. The following areas of study will be given preference: Communications...
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2 days ago
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Loretto Hospital
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Chicago, IL
Application Support Specialist Department: Information Systems Schedule: Full Time Shift: Days Hours: Job Details: Description The Application Support Specialist is responsible to provide level I...
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2 days ago
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Hallmark
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Kansas City, MO
reqid: 22540 AN OVERVIEW: The Application Support Specialist provides application maintenance and support to internal and external organizations to minimize service disruption and facilitate...
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2 days ago
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Kforce Inc.
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Plano, TX
RESPONSIBILITIES: Kforce has a client in search of an Application Support Specialist in Plano, Texas (TX). Responsibilities include: * Perform post-sale, on-site technical support on software...
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2 days ago
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Zycron
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Nashville, TN
Our direct client, Toyota Motor Manufacturing, is seeking to hire a L2 Support (position # 613673) located in Georgetown, KY. The position will be 3rd Shift (6:00 PM - 3:30 AM) with some...
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1 day ago
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Robert Half Technology
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New York, NY
Helpdesk Manager The helpdesk manager's primary responsibility is to lead a team of experienced helpdesk technicians (currently 4) to provide quality technical support to about 350 users in the...
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12 hours ago
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Ungerboeck Software International
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O Fallon, MO
Become Someone Special. Would you love helping clients from around the world and making a real difference every day? Does it sound exciting to support software that may power your favorite sports...
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2 days ago
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BASIS.ed
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Scottsdale, AZ
Helpdesk/Application Support Specialist Department: IT Office: BASIS.ed Scottsdale Office Location: Scottsdale, AZ BASIS.ed is seeking qualified candidates for a Helpdesk/Application Support...
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2 hours ago
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eXcell
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Franklin, TN
Did you know that our employee benefits start on the first day of employment? Join eXcell and enjoy our generous, DayOne Benefits(SM)! Were currently seeking a Deskside Support Technician III who...
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2 hours ago
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To assist an individual seeking employment as a Help Desk manager, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...
To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs
Your...
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As the hot field nationwide, technology is drawing in new people from all stages in their careers. If you’re interested in breaking into the industry, this simple four-step guide is for you.
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