Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.
Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.
|
Atlanta, GA
TEKsystems Global Services is part of TEKsystems, the leading IT services and staffing company in North America. TEKsystems Global Services provides a continuum of services ranging from engagement...
|
3 days ago
|
|
Network Data Systems
-
Schaumburg, IL
Queue Manager Network Data Systems , Schaumburg, IL Posted 10 hours ago Apply Now Create Alert ToggleDropdown Email Rated Rate Not Interested in this job Not Interested in this company --> Create...
|
2 days ago
|
|
City and County of Denver
-
Denver, CO
Science, Mathematics, Business, or a related field....
|
2 days ago
|
|
Washington Department Of Health
-
Olympia, WA
Elections Helpdesk Management Analyst 3 Salary $3,948.00 - $5,307.00 Monthly Location Thurston County Olympia, WA Job Type Full Time - Permanent Department Office of the Secretary of State Job...
|
1 day ago
|
|
General Dynamics
-
Falls Church, VA
Participates in special projects as required Education Bachelor's Degree in Computer Science or a related technical discipline....
|
1 day ago
|
|
Fast Switch Limited
-
Jackson, TN
Level 3 Desk Side Support Tech in Jackson, TN at Fast Switch Date Posted: 4/1/2019 Apply Not ready to Apply? Share With: Job Snapshot Employee Type: Contractor Location: Jackson, TN Job Type:...
|
1 day ago
|
|
Hirelink, Llc
-
Washington, DC
Posted on Help Desk Manager - Proposal HireLink, LLC in Washington, DC, USA Benefits Offered 401K, Dental, Life, Medical, Vision Employment Type Full-Time Help Desk Manager This is a proposal for a...
|
1 day ago
|
|
Roseville, CA
Applications Support Manager The successful candidate will possess the following: *Bachelor's Degree with an emphasis in Business, Finance or Information Technology (or similar) and 1 - 5 years...
|
1 day ago
|
|
Tampa, FL
IT Service Desk Manager The Judge Group Tampa, FL Posted 22 hours ago Apply Now Email Job Job Snapshot Full-Time Other Great Industries Management, Information Technology Job Description Our...
|
1 day ago
|
|
Weill Cornell Medical College
-
New York, NY
At least 1 year of experience in troubleshooting windows workstations including network and operating systems....
|
1 day ago
|
|
Cadwell Laboratories
-
Kennewick, WA
After-Hours Application Support Specialist Cadwell Laboratories Application Attachments: Please include your resume and up to two additional documents. Add File The application opened in a new...
|
1 day ago
|
|
VDart, Inc.
-
Troy, MO
VDart is an IT staffing firm based out of Atlanta, GA specializing in Digital & Emerging technologies. Founded in 2007, VDart has over 1700+ employees and contractors spread across 3 continents....
|
1 day ago
|
|
The Bank of New York Mellon
-
Florham Park, NJ
Advanced degree in computer science or a related discipline, or equivalent work experience required. 10+ years of experience in information technology required, at least 2 years of experience managing...
|
1 day ago
|
|
eXcell
-
Jacksonville, FL
As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on...
|
1 day ago
|
|
RightStone
-
Santa Clara, CA
Responsibilities Include: Fist level escalation contact ( SPOC) for all IT services and issues reported/escalated by end users . Supervise and mentor 10 + team members at Austin location Stays...
|
1 day ago
|
Users interested in this job title also searched for the following job title
Required or preferred licenses and certifications for Help Desk Manager positions.
The following top skills are often required or desired to land a Help Desk Manager position
= trendingHere are some other career titles that require similar skills
Top hiring companies for Help Desk Manager positions
As the hot field nationwide, technology is drawing in new people from all stages in their careers. If you’re interested in breaking into the industry, this simple four-step guide is for you.
Rating A+
iHire, LLC © 2019