Help Desk Manager Jobs

A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.

Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.

1-15 of 201 Jobs
Tri-Mar Consulting Inc

IT Specialist

Responsibilities include but not limited to: Monitor/oversee the local technical environment to ensure proper functioning (e.g. ensure network infrastructure, video conference, and other local systems...

Help Desk Manager - Campus IT & Community Liaison

  • Raleigh, NC
  • 10 hours ago
  • Raleigh, NC
  • 10 hours ago

Essential Job Functions: • Lead and supervise support personnel, ensuring timely and accurate responses • Supervise IT support staff, including the Campus Technology & AI Support Specialist • Monitor...

IT Service Desk Manager

  • Salt Lake City, UT
  • 12 hours ago
  • Salt Lake City, UT
  • 12 hours ago

Working knowledge of Active Directory, Windows Server, and phone system routing workflows is preferred....

Application Support Specialist

  • Fort Valley, GA
  • 14 hours ago
  • Fort Valley, GA
  • 14 hours ago

This position also provides escalated technical support for ERP issues....

Bank Application Help Desk Manager

  • New York, NY
  • 14 hours ago
  • New York, NY
  • 14 hours ago

(e.g., Document Helpdesk support procedures) Very good troubleshooting and problem-solving skills PLUSES: Microsoft Certified: Windows Server Administrator Associate, CompTIA A+ Experience: Help Desk...

Senior IT Service Desk Manager

  • Indianapolis, IN
  • 17 hours ago
  • Indianapolis, IN
  • 17 hours ago

The Senior IT Service Desk Manager will create the IT strategy for help desk management supporting all KSM offices leveraging the ITIL framework for Incident Management, Problem Management, Change Management...

Warehouse Deskside Support Technician

  • Hagerstown, MD
  • 18 hours ago
  • Hagerstown, MD
  • 18 hours ago

This technician will be in charge of all Tier 2 and Tier 3 IT support in the warehouse, which includes end-user support, troubleshooting, and training on Microsoft Office applications such as Office...

Service Desk Supervisor

  • Charlotte, NC
  • 18 hours ago
  • Charlotte, NC
  • 18 hours ago

This role includes Level 1 support teams....

Desktop Support Services Help Desk Lead

  • Herndon, VA
  • 19 hours ago
  • Herndon, VA
  • 19 hours ago

providing efficient help desk support and services to the enterprise....

IT Helpdesk Manager

  • Mansfield, PA
  • 23 hours ago
  • Mansfield, PA
  • 23 hours ago

Share weekend on-call rotation and extended hours support (if applicable)....

Manager Technical Support, MONARCH

  • Cincinnati, OH
  • 1 day ago
  • Cincinnati, OH
  • 1 day ago

Learn more at The Manager Technical Support is responsible for leading a team of Technical Support Engineers (TSE) and Service Coordinators (SC) who provide remote clinical and technical support for...

Deskside Support Site Focal

  • Rochester, NY
  • 1 day ago
  • Rochester, NY
  • 1 day ago

The Role We are seeking a highly skilled and proactive Deskside Support Site Focal to join our clients onsite IT support team....

IT Service Desk Supervisor

  • Seffner, FL
  • 1 day ago
  • Seffner, FL
  • 1 day ago

Supporting retail, point of sale and distribution centers. Payment Card Industry Standards....

Deskside Support Technician

  • Newport Beach, CA
  • 1 day ago
  • Newport Beach, CA
  • 1 day ago

Courses/Boot Camps Are a Plus #LI-Onsite #LI-KI1 skills: Troubleshooting Configuring Imaging Deployment End-User Support Mobile Support Laptop/Desktop Support Ticketing Equal Opportunity Employer:...

Remote Service Desk Manager

  • Baton Rouge, LA
  • 1 day ago
  • Baton Rouge, LA
  • 1 day ago

This designation reflects the companys commitment to hiring and supporting active-duty and veteran employees....

Remote Work

Help Desk Manager Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
IT Help Desk for Beginners
Are you looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that can assist you with learning the basics of what IT Help Desk technicians should...
Certificación en Help Desk Manager by CertiProf - HDMPC
Fundamentos Certificacion Help DeskHelp Desk Practicas para Analistas y Managers - Complemento para ITIL v4Tambien aplica para Service Desk Analistas y ManagersHelp Desk es un entrenamiento basado...

Title Synonyms

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Salary for Help Desk Manager Jobs Nationwide

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.



Highest Education Level

Help Desk Managers offer the following education background
Bachelor's Degree
41.6%
Master's Degree
17.5%
Associate's Degree
17.5%
Vocational Degree or Certification
13.4%
High School or GED
7.2%
Some College
1.6%
Doctorate Degree
1.0%
Some High School
0.2%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Managers
6-8 years
40.0%
4-6 years
23.9%
10+ years
13.3%
2-4 years
11.2%
8-10 years
10.6%
1-2 years
1.1%



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