Help Desk Manager Jobs
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Tri-Mar Consulting Inc
- Albany, NY
- 13 days ago
- Tri-Mar Consulting Inc
- Albany, NY
- 13 days ago
Responsibilities include but not limited to: Monitor/oversee the local technical environment to ensure proper functioning (e.g. ensure network infrastructure, video conference, and other local systems...
Helpdesk Manager IT Services (Zendesk) Location: Plano, TX Schedule: 4 days onsite / 1 remote Duration: 12 months Summary: Looking for a IT & Tier 1 Service Manager to join General Affairs at...
- Research Triangle Park, NC
- 6 hours ago
- Research Triangle Park, NC
- 6 hours ago
About This Role: As a GUSS Deskside Support Specialist in the Information Technology department, you will be integral to the seamless operation of our technical support services. Your role...
Strong technical knowledge of desktop operating systems and software applications Experience providing deskside support to end-users in a corporate environment Excellent communication and customer service...
Minimum four years experience implementing, maintaining, and supporting Windows operating systems and MS Office application suites....
Monitoring and Incident Response Help Desk Manager
- Washington, DC
- 6 hours ago
- Washington, DC
- 6 hours ago
Evolver Federal is seeking a Monitoring and Incident Response Help Desk Manager to satisfy a requirement for a potential government client....
Location:Chandler, AZ Salary Range:Competitive and commensurate with experience Introduction We are seeking a dedicated and skilled professional to join our team. This role involves providing...
Job#: 2071874 Job Description: Title: Applications Support Specialist Location: Remote (preferred candidates in the Hampton Roads areas for quarterly on-site event opportunity) Pay: $20/hr...
Overview When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence,...
Occasional evening, night, and weekend availability is required, as the Help Desk Manager will be on-call to respond to service needs during non-business hours....
Experience with remote desktop support tools (e.g., Remote Desktop Protocol, TeamViewer, LogMeIn) and mobile device management (MDM) solutions for supporting remote users and mobile devices....
Working knowledge of various versions of Microsoft operating systems. Working knowledge of various versions of Microsoft Office Suites. Knowledge of industry quality standards....
By playing this video you consent to Google/YouTube processing your data and using cookies Learn more. Position Description: We are looking for a seasoned Senior Application Support / Technical...
Help Desk Manager compensation: $120K A professional services organization specializing in IT consulting is currently seeking a Help Desk Manager to join their team....
Trenam Law is seeking a Help Desk Supervisor to lead a team of four Help Desk Specialists supporting staff across multiple office locations. This role oversees daily helpdesk operations, provides...
Help Desk Manager Online Courses and Training Opportunities
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Salary for Help Desk Manager Jobs Nationwide
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- VMware AirWatch
- Computer Science
- Client Support
- Puppet Software
- Systems Center Configuration Manager
- Problem Management
- Technical Troubleshooting
- Ansible
- Operating Systems
- IT Operations
- VMware
- Remote Support
- Application Support
- BMC Remedy
- PostgreSQL
- IT Service Management
- Virtualization
- IT Leadership
- Windows 10
- Windows OS
- Backup
- Zendesk
- Mobile Device Management
- Service Delivery
- MacOS
- Help Desk Support
- Microsoft Azure
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- JIRA
- Resolution
- Installation
- Microsoft Active Directory
- Microsoft Office 365
- Information Technology
- Continuous Improvement
- Customer Satisfaction
- Technical Support
- Networking
- Microsoft Windows
- Process Improvement
- Troubleshooting
- Implementation
- Customer Relations
- Prioritizing
- Driving
- Collaboration
- Documentation
- Mentoring
- Employee Development
- Reporting
- Coaching
- Policy Development
- Sales
- Project Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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