Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.
Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.
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22nd Century Technologies, Inc.
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Alexandria, VA
of Remedy/ Numara - Ticketing System Coordinate with Government and other contract support personnel to provide seamless help desk support for application users....
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2 days ago
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C3i Solutions, an HCL Technologies Company
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Plano, TX
Specialist - Deskside Support Texas 2.5-5 Years USA SR Number C3I/C3I/2... Job Description (Posting). To independently resolve tickets, provide on call support and doing root cause analysis to...
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1 day ago
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Suddath Companies
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Jacksonville, FL
The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized...
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1 day ago
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Buckley LLP
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Washington, DC
The Application Support Specialist reports to the Technology Services Manager and is an active member of the Help Desk, responsible for directly working with IT Help Desk related issues....
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23 hours ago
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Citigroup
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Tampa, FL
As an Application support lead you will help solve complex issues and work with large teams of professionals located globally, providing technical support to our clients to support critical business...
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1 day ago
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CACI
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Springfield, VA
What You'll Get to Do Position provides Information Technology (IT) Help Desk support users throughout NCE Campus....
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1 day ago
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Charlotte, NC
Kforce's direct client is looking to hire a Service Desk Manager for their Charlotte, NC location.Summary:The IT Service Desk Manager is responsible for the day to day management and quality of...
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2 days ago
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ATS
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New Hyde Park, NY
Innovative Technology Solutions (ITS) is a leading provider of managed IT services that enhance enterprise IT through scalable solutions in device management, service desk, network monitoring and...
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14 hours ago
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Cigna
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Eden Prairie, MN
Microsoft operating systems and Microsoft Office Apple hardware and operating systems Networking switches and data networks IP telecommunications systems Audio Visual Systems This position is not eligible...
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14 hours ago
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Group A LLC
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Bolingbrook, IL
(computer science, information systems, software engineering or other industry related curriculum)....
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12 hours ago
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Hudson Valley Federal Credit Union
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Poughkeepsie, NY
systems and topologies preferred Minimum 1 year experience supporting ATM hardware preferred If you are interested in a rewarding career in financial services, HVCU is looking to hire motivated, high-performers...
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2 days ago
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XPO Logistics
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Greensboro, NC
Logistics done differently. At XPO Logistics, we invest over $450 million in technology every year so that we can continue to provide exceptional solutions for our customers. As the Lead Deskside...
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1 day ago
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ConsultNet, LLC
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Phoenix, AZ
Role: Deskside Support Technician/Engineer Location: Phoenix, AZ Onsite: Onsite Supporting and working with the CEO, VP, C-Suite Executives Work Authorization: or Term/Type: - Contract - with...
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7 hours ago
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Becton, Dickinson and Company
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San Jose, CA
Summary BD: BD is a leading global medical technology company that develops, manufactures and sells medical devices, instrument systems and reagents. The Company is dedicated to improving people's...
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6 hours ago
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Evine
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Eden Prairie, MN
ABOUT IMEDIA BRANDS: iMedia Brands is a leading interactive media company managing a growing portfolio of lifestyle television networks, consumer brands, and media commerce services. It is a...
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7 hours ago
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