Help Desk Manager Jobs

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

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1-15 of 452 Jobs
Health Care Service Corporation - Fishers, IN
Mortgage Application Support Specialist Job ID: 6672 Functional Area: Information Technology Employment Type: Full Time Location: Fishers, IN Department: IT Enterprise Bus Supp Relocation Provided:...
3 days ago
Tampa, FL
Science, Information Systems, or a related field 5+ years leadership experience in an IT environment....
3 days ago
State of North Carolina - Raleigh, NC
Management....
3 days ago
Jobot - Torrance, CA
Helpdesk Engineer needed for MSPThis Jobot Job is hosted by: Evan CornuttAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $55,000 - $80,000A bit...
21 hours ago
TEKsystems, Inc - New York, NY
***Required to be ONSITE in New York City in a hospital setting*** ***Must be able to commute to New York City daily*** Our healthcare customer is looking for an Epic Support Manager/Trainer with...
7 hours ago
Pleasanton, CA
Analyze, resolve, respond to, and document end user inquiries Install desktop/Laptop software using approved tools Troubleshoot operating system Troubleshoot connection issues with LAN/WAN Update tickets...
3 days ago
OBXtek - Vienna, VA
OBXtek is searching for a Senior Business Analyst/Helpdesk Manager to support the Federal Motor Carrier Safety Administration - Design and Development of the Commercial Drivers License Information...
Remote Work
1 day ago
Cook Children's Healthcare - Fort Worth, TX
Extensive infrastructure and application support experience using Salesforce or other ticketing and incident management systems....
23 hours ago
Prince & Izant Company - Parma, OH
Description: As a member of a small IT team, the Business Application Support Specialist works closely with users to understand the requirements of the various software applications used to run the...
5 hours ago
Roanoke, VA
Provide Hardware and Application Support: for desktops, laptops, tablets, workstation devices, mobile devices, printers, and software....
3 hours ago
neteffects - Saint Louis, MO
Louis MO is currently looking for an Application Support Specialist - AppDynamics, Splunk....
2 days ago
Pomeroy - Foothill Ranch, CA
*Support the Mac and Windows operating systems, Office products, VPN connectivity, and other applications used on client laptops/desktops....
21 hours ago
Pomeroy - Foothill Ranch, CA
*Support the Mac and Windows operating systems, Office products, VPN connectivity, and other applications used on client laptops/desktops....
21 hours ago
Softworld, Inc. - West Lawn, PA
Job Number: 232640 Help Desk Manager Wyomissing, PA Overview: The Help Desk Manager position is responsible for ensuring the smooth day to day function of Help Desk processes....
20 hours ago
Abacus Technology - Scott Air Force Base, IL
Must have extensive experience with desktop and server hardware and operating systems. Experience with application support for MS Office, COTS, and proprietary applications....
22 hours ago

Help Desk Manager Online Courses and Training Opportunities

Finance for Managers
When it comes to numbers, there is always more than meets the eye. In operational finance, you will learn how to read the "story" that the balance sheet and income statement tells about the...

Coaching Skills for Managers
In this Specialization, you will learn the essential skills to coach people for improved performance. You will learn from Executive Coach and UC Davis Instructor Kris Plachy, who has created and...

Finance for Non-Financial Managers
Finance is for "Non-financial Managers" who want to understand key financial principles and apply them in a real-world context. Over the course of the program window, you will work your way...

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