Help Desk Manager Jobs

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

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1-15 of 634 Jobs
Franklin Energy - Mequon, WI
The Application Support Specialist works within a team environment....
3 days ago
Link Technologies - Phoenix, AZ
Application Support Specialist Link Technologies (Las Vegas) Phoenix, AZ Link Technologies is currently looking for an Application Support Specialist for an opportunity in Phoenix, AZ....
2 days ago
Back River Search Group - San Mateo, CA
Requirements: B.S/B.A. in Computer Science or Information Systems or equivalent formal training or work experience. 3+ years of work experience in first and second level support of Heroku/AWS/Salesforce...
2 days ago
TAKUMI - Jamesburg, NJ
We seek a skilled developer in Oracle 11i who is proficient in the following modules: GL, AR, AP, FA. Solid knowledge of Oracle 10g DB is a big plus. He/she must be ale to write and speak clearly...
2 days ago
Philadelphia Works - Philadelphia, PA
Requirements Education/Professional Experience Bachelors or Associates degree from an accredited college or university in Business, Computer Science, Information Management, or another quantitative...
2 days ago
Huntsville, AL
Industry certification as a Help Desk Manager is required; acceptable certifications include but are not limited to ITIL Certified Service Manager and HDI Help Desk Manager. a?...
2 days ago
Reed Smith LLP - Dallas, TX
US Job Description Firm Information Reed Smith is a global relationship law firm with more than 1,700 lawyers in 28 offices throughout the United States, Europe, Asia and the Middle East. Founded...
2 days ago
King of Prussia, PA
This individual will need 1-2 years experience supporting Windows 7 or Windows 10 operating systems. The ideal candidate will have a Bachelors Degree or a Microsoft Windows certification....
2 days ago
College of Eastern Idaho - Idaho Falls, ID
This position is responsible for phone and in-person support of email, desktop applications, and desktop operating systems....
2 days ago
Prime Source Technologies, LLC - Suitland, MD
PST is seeking a Service/Help Desk Manager to support our client; The US Census Bureau in Suitland, MD. The Service / Help Desk Manager will act as the Program Manager overseeing the contract....
1 day ago
Computer Aid - Tampa, FL
Assist in the evaluation, testing and implementation of new and upgraded PC hardware and software, such as Windows Operating System, MS Office, VPN clients, virus protection software, etc....
1 day ago
General Dynamics IT Corporate - Washington, DC
The Helpdesk Manager must have experience in one of the following disciplines: Information Systems, Information Technology, Engineering, Management/Business Management, or Computer Science....
1 day ago
NYU Langone Health - New York, NY
Strong leadership, consultative and communication skills, analytical ability, decisiveness, judgment, and the ability to work effectively with end users, IT, staff and manage vendors. 4....
1 day ago
Advanced Technology Services, Inc. - Melville, NY
#CB Skills required Technical Support Information Technology Operating Systems Computer Hardware Telecommunications Server (Computer Science)...
15 hours ago
The Judge Group - Olathe, KS
Collaborate with LAN technicians/network administrators to ensure efficient operation of the companys desktop computing environment....
12 hours ago

Help Desk Manager Online Courses and Training Opportunities

Surviving the Front Desk Course
To improve your Surviving the Front Desk skill contact Coggno.com. Front desk employees can be essential to the success of a business. Get certified today!

English for Tourism - Hotel Reception and Front Desk

English is the main language of international communication and is essential for people working in the tourist industry. This course introduces the English vocabulary necessary for working at a...


Finance For Project Managers
Completing projects on time and within the agreed budget can only be achieved with a well robust project management skills by those involved in planning and managing projects. A thorough...

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