Help Desk Manager Jobs

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

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1-15 of 489 Results
JP Morgan - Chicago, IL
J.P. Morgan Chase is a leading global financial services firm. The firm is a leader in investment banking; financial services for consumers and businesses, transaction processing, asset and wealth...
2 days ago
RedRiver Systems L.L.C. - Dallas, TX
experience. Oil and Gas exploration industry experience preferred TECHNICAL Experienced with Help Desk Support & Change Management package Numara Track-It Windows Server & Desktop management software Ma...
1 day ago
ASRC Federal Vistronix - Washington, NC
JAWS Microsoft SharePoint Preferred Knowledge and experience with government clients/environments ITIL v3 Foundation certification Candidates will be subject to a government background investigation a...
1 day ago
The Staffing Resource Group, Inc - Cambridge, MA
hink through problems and explore new solutions Functional Knowledge: IT Management and Help Desk Management Familiarity with computer networking Familiarity with protocols and troubleshooting tools...
1 day ago
Sarpy County - Papillion, NE
~THIS POSITION HAS BEEN RE-OPENED: THOSE THAT APPLIED PRIOR TO JANUARY 5, 2017NEED NOT RE-APPLY~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~IMPORTANT INFORMATION: Please...
2 days ago
Kforce Inc - Long Island City, NY
and staff First level Support for Desktops computers, Laptops, Surface Pros and Printers Operating Systems Windows 7 & 10 Enterprise, and MAC OS Strong customer service skills, communication skills...
1 day ago
Extron Electronics - Raleigh, NC
us reporting Experience with enterprise level software technologies Experience with Linux operating systems Understanding of Internet technologies and protocols (TCP/IP, DNS, HTTP, SSL, etc) Experie...
1 day ago
Capital One - Glen Allen, VA
her, we are on a quest to change banking for good. Sr. Manager, Help Desk Support Capital One is seeking a Sr. Manager, Help Desk Support to be responsible for the delivery of internal first level suppor...
16 hours ago
Signature Technology Group - Methuen, MA
the following: (1) Cisco CCNA (2) Microsoft MCSA (3) VMWare VCP Advanced understanding of operating systems, business applications, printing systems, and network systems Familiarity with of LAN/WAN...
15 hours ago
Chaska, MN
compensation: Salary + Bonus + Full Benefits employment type: full-time QR Code Link to This Post Job Position: Deskside Support Technician Job Duties Receive Assets Request accounts and access...
18 hours ago
Career Advancements, Inc. - Brentwood, NY
Manager Must have a strong help desk / desktop support background Strong MS Office General knowledge of cloud based software
20 hours ago
Lendmark Financial Services, Inc - Covington, GA
Lendmark Financial Services is a consumer finance company that specializes in providing direct and indirect personal loans, automobile loans, debt consolidation loans, and merchant retail sales...
1 day ago
Wheeling, WV
frastructure products (routers, switches, wireless), Windows Operating Systems, Voice Over IP, Video Conferencing Network, operating system, or security certifications preferred i Cisco CCNA, Microsof...
2 days ago
Philadelphia, PA
We are currently seeking a Deskside Support Professional for our Fortune 500 client located in the Philadelphia market. The ideal candidate will be responsible for day to day ticketing and support...
7 hours ago
Chicago, IL
We are currently seeking a Deskside Support Professional for our Fortune 500 client located in the Chicago market. The ideal candidate will be responsible for day to day ticketing and support...
7 hours ago

Help Desk Manager Online Courses and Training Opportunities

Communication for Managers

Writing and speaking skills necessary for a career in management. Students polish communication strategies and methods through discussion, examples, and practice. Several written and oral...

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If you're looking to grow your career and take on greater responsibility within your organization, you'll need to demonstrate a basic understanding of financial management—even if you're not in a...

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In this course, author, keynote speaker, and coach Dr. Todd Dewett shows how to manage your reputation and one of your most important work relationships: your rapport with your boss. Discover how...

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