Help Desk Manager Jobs

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

Search Help Desk Manager Jobs

1-15 of 684 Jobs
22nd Century Technologies, Inc. - Alexandria, VA
of Remedy/ Numara - Ticketing System Coordinate with Government and other contract support personnel to provide seamless help desk support for application users....
2 days ago
C3i Solutions, an HCL Technologies Company - Plano, TX
Specialist - Deskside Support Texas 2.5-5 Years USA SR Number C3I/C3I/2... Job Description (Posting). To independently resolve tickets, provide on call support and doing root cause analysis to...
1 day ago
Suddath Companies - Jacksonville, FL
The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized...
1 day ago
Buckley LLP - Washington, DC
The Application Support Specialist reports to the Technology Services Manager and is an active member of the Help Desk, responsible for directly working with IT Help Desk related issues....
23 hours ago
Citigroup - Tampa, FL
As an Application support lead you will help solve complex issues and work with large teams of professionals located globally, providing technical support to our clients to support critical business...
1 day ago
CACI - Springfield, VA
What You'll Get to Do Position provides Information Technology (IT) Help Desk support users throughout NCE Campus....
1 day ago
Charlotte, NC
Kforce's direct client is looking to hire a Service Desk Manager for their Charlotte, NC location.Summary:The IT Service Desk Manager is responsible for the day to day management and quality of...
2 days ago
ATS - New Hyde Park, NY
Innovative Technology Solutions (ITS) is a leading provider of managed IT services that enhance enterprise IT through scalable solutions in device management, service desk, network monitoring and...
14 hours ago
Cigna - Eden Prairie, MN
Microsoft operating systems and Microsoft Office Apple hardware and operating systems Networking switches and data networks IP telecommunications systems Audio Visual Systems This position is not eligible...
14 hours ago
Group A LLC - Bolingbrook, IL
(computer science, information systems, software engineering or other industry related curriculum)....
12 hours ago
Hudson Valley Federal Credit Union - Poughkeepsie, NY
systems and topologies preferred Minimum 1 year experience supporting ATM hardware preferred If you are interested in a rewarding career in financial services, HVCU is looking to hire motivated, high-performers...
2 days ago
XPO Logistics - Greensboro, NC
Logistics done differently. At XPO Logistics, we invest over $450 million in technology every year so that we can continue to provide exceptional solutions for our customers. As the Lead Deskside...
1 day ago
ConsultNet, LLC - Phoenix, AZ
Role: Deskside Support Technician/Engineer Location: Phoenix, AZ Onsite: Onsite Supporting and working with the CEO, VP, C-Suite Executives Work Authorization: or Term/Type: - Contract - with...
7 hours ago
Becton, Dickinson and Company - San Jose, CA
Summary BD: BD is a leading global medical technology company that develops, manufactures and sells medical devices, instrument systems and reagents. The Company is dedicated to improving people's...
6 hours ago
Evine - Eden Prairie, MN
ABOUT IMEDIA BRANDS: iMedia Brands is a leading interactive media company managing a growing portfolio of lifestyle television networks, consumer brands, and media commerce services. It is a...
7 hours ago

Help Desk Manager Online Courses and Training Opportunities

Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this programaims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Help Desk Manager practice exams
Are you willing to pass the HDI Help Desk Manager exam? Do you need practice material to ensure success in first attempt? Well you have come at the right place. We have all the stuff you need for...

Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...

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Salary for Help Desk Manager Jobs in Ashburn, VA

This is the average annual salary for Help Desk Manager jobs in Ashburn, VA as reported by the BLS.


Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.

Highest Education Level

Help Desk Managers offer the following education background
  • Bachelor's Degree (41.1%)
  • Associate's Degree (17.5%)
  • Master's Degree (17.3%)
  • Vocational or Certification (13.6%)
  • High School or GED (7.6%)
  • Some College (1.7%)
  • Doctorate Degree (1.0%)
  • Some High School (0.2%)

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Managers
  • 6-8 years (40.0%)
  • 4-6 years (23.9%)
  • 10+ years (13.3%)
  • 2-4 years (11.2%)
  • 8-10 years (10.6%)
  • 1-2 years (1.1%)

Top Hiring Companies

Top hiring companies for Help Desk Manager positions

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