Help Desk Manager Jobs

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

Search Help Desk Manager Jobs

1-15 of 511 Results
General Dynamics IT - Annapolis Junction, MD
General Dynamics Information Technology (GDIT) is looking for a Service Desk Shift Lead to provide oversight of a team and/or shift of service desk agents (tiers 1 and 2) supporting a mission...
3 days ago
Boise State University Alumni - Boise, ID
BoiseState University, powered by creativity and innovation, stands uniquelypositioned in the Northwest as a metropolitan research university ofdistinction. Interested applicants are encouraged to...
3 days ago
Robert Half Technology - Costa Mesa, CA
Helpdesk Supervisor opening with one of our top clients in the Real Estate industry. This is a team you want to be a part of. the Helpdesk Supervisor with lead a great group of helpdesk...
2 days ago
Minnesota IT Services - Saint Paul, MN
Join the 2,000+ professionals who are bringing strategic vision to state government as part of Minnesota's information technology agency. Work for MN.IT Services and be part of a cutting-edge...
3 days ago
Databricks - San Francisco, CA
At Databricks, we make Big Data simple. The state-of-the-art in Big Data is "simple things complex, complex things impossible." We think the future should be "simple things easy, and complex...
1 day ago
Benchmark IT LLC - Norwalk, CT
Make this job your own, in this newly-created position with a high-growth software company in Norwalk.This company has built a cutting edge software platform and application that's being adopted...
1 day ago
Northeastern University - Boston, MA
Position Title COEUS-Application Support Specialist Requisition Number STFR003761 Division/College Research and Graduate Education Interdisciplinary Division/College Location Boston Main Campus...
11 hours ago
Freed Maxick - Buffalo, NY
Freed Maxick CPAs, P. C. has an immediate opportunity for a Help Desk Lead. This resource fills a player/coach role that is highly technical with supervisory and leadership components. Position...
1 day ago
Tampa, FL
Primary responsibilities of this role may include: Troubleshoots and resolves or routes problems presented via email, phone, sametime (instant messager), netmeeting, livemeeting etc. by client and...
2 days ago
Clayco Construction Company - Saint Louis, MO
2 days ago
State of Minnesota - Saint Paul, MN
Title: Application Support Specialist - ITS3 COMPANY: State Of Minnesota Location ZipCode: 55172 Job Description: Job Summary As an Application Support Specialist for Minnesota IT Services...
2 days ago
Stamford, CT
Level 1-2 Deskside Support: 1.)3+ Years Experience Doing Hands On Desktop Support - Troubleshoot in a Windows environment should have familiarity with basic Active Directory permissions and other...
3 days ago
Community Health Systems - Knoxville, TN
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and...
2 days ago
Talent Software Services - Minneapolis, MN
Senior level Epic Consultant to fuction as an Epic Help Desk Manager - will be resposible for building an infastructure to provide issue resolution for users to include hospital staff, nurses,...
2 days ago
OnPoint Consulting, Inc - Cleveland, OH
OnPoint, a wholly-owned subsidiary of Sapient Government Services, is a vibrant, energetic, and growing ISO-certified technology and management consulting partner that provides critical thinking,...
3 days ago

Help Desk Manager Online Courses and Training Opportunities

IT Service Desk: Customer Service Fundamentals
Put the "help" in help desk and the "support" in support specialist by implementing proven techniques that both resolve issues and increase customer satisfaction. In this course, join Fancy Mills...

IT Service Desk: Customer Service Fundamentals
Put the "help" in help desk and the "support" in support specialist by implementing proven techniques that both resolve issues and increase customer satisfaction. In this course, join Fancy Mills...

Introduction to Data Analytics for Managers
Through a combination of lectures, business case studies, and hands-on learning this course provides an introduction to data analytics techniques and their application in business. The case...

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Help Desk Manager Related Career Advice Articles

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