Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.
Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.
|
Hms Technologies Incorporated
-
Durham, NC
Please enter a location. --> Search Terms: Help Desk Manager - NSITES -19-080 (P) Edit Skill: See job description Durham, NC Search Terms Please enter a search term....
|
2 days ago
|
|
Los Angeles, CA
Help Desk Manager Robert Half Technology Los Angeles Seasonal/Temp $47.50 - $55.00 / hour Apply Now Job Details Company Overview Ref ID: 00...78 Classification: Help Desk Manager Compensation: $47.50...
|
1 day ago
|
|
CACI International
-
Chantilly, VA
Troubleshoots and determines problems for customer specific operating systems and applications. Responsible for assisting with the opening, tracking and closing trouble tickets....
|
2 days ago
|
|
CoSourcing Partners
-
Downers Grove, IL
Service Desk Manager - ITSM The Service Desk Manager is the leader of a 5-10 person team who is tasked with supporting and resolving technical problems for approximately for the enterprise...
|
1 day ago
|
|
SuperValu
-
Providence, RI
systems and software applications Advanced troubleshooting of hardware and end-user desktop environments Basic knowledge of computer networking systems Talent development, team building and people...
|
1 day ago
|
|
Hunt
-
Dallas, TX
Minimum 7 years experience with Microsoft desktop operating systems and productivity applications (O365, Office, Excel, Word, etc.)...
|
1 day ago
|
|
Palmer Legal Staffing
-
Washington, DC
Lead the Help Desk support staff to provide timely, accurate, and courteous support and service....
|
20 hours ago
|
|
Jacksonville, FL
Minimum Requirements: A minimum of 4 years related experience in a Help Desk support position Excellent customer service skills Excellent written and verbal communication skills Ability to set proper...
|
9 hours ago
|
|
Randstad Technologies
-
Austin, TX
For Austin Level I Deskside Support- very client facing (3 years exp) Temp to hire after contract terms have been met Needs excellent communication skills Heavy mobile focused: Tablets, iPads,...
|
14 hours ago
|
|
Proofpoint Inc
-
Draper, UT
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Proofpoint is seeking an experienced Manager...
|
2 days ago
|
|
Coppell, TX
desk experience. 4+ years Windows, Point-of-Sale, and tablet experience; SQL Database experience a plus; SCCM experience a plus. 4+ years troubleshooting telecommunications and networking including LANs...
|
2 days ago
|
|
Benjamin Douglas
-
Miami, FL
JOB TITLE: APPLICATION SUPPORT MANAGER LOCATION: SOUTH MIAMI SALARY: COMPETITVE ESSENTIAL DUTIES AND RESPONSIBILITIES Manage Client Services Analysts who provide support for clients via E-Mail and phone...
|
2 days ago
|
|
Resultz Staffing
-
Atlanta, GA
Server 2012/16/19 and Desktop Azure Portal Understanding of VPN, Citrix, Terminal and other remote connectivity Duties will include: Answering/resolving tickets from clients Multi-issue prioritization...
|
1 day ago
|
|
Robert Half Technology
-
Milwaukee, WI
An ideal person for this role would not only possess technical support skills, but would also have some entry level development skills.Application Support HTML Customer Support Remote Support Support...
|
1 day ago
|
|
State of Delaware
-
New Castle, DE
Job Requirements JOB REQUIREMENTS for Senior Application Support Specialist Applicants must have education, training and/or experience demonstrating competence in each of the following areas: Six months...
|
10 hours ago
|
Without customers, your business does not exist. Marketing helps you understand your potential user and focus your product on their needs. This course will help you organize a...
When writing software, destruction can be just as valuable as creation. Learn how to catch bugs and break software as you discover different testing methods that will help you...
In this course, you’ll learn how to pitch your business and secure the funding you’ll need to launch your new company. We’ll show you how to write clear, compelling, and...
Users interested in this job title also searched for the following job title
Required or preferred licenses and certifications for Help Desk Manager positions.
The following top skills are often required or desired to land a Help Desk Manager position
= trendingHere are some other career titles that require similar skills
Top hiring companies for Help Desk Manager positions
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
As the hot field nationwide, technology is drawing in new people from all stages in their careers. If you’re interested in breaking into the industry, this simple four-step guide is for you.
Rating A+
iHire, LLC © 2019