Help Desk Manager Jobs
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Tri-Mar Consulting Inc
- Albany, NY
- 6 days ago
- Tri-Mar Consulting Inc
- Albany, NY
- 6 days ago
Responsibilities include but not limited to: Monitor/oversee the local technical environment to ensure proper functioning (e.g. ensure network infrastructure, video conference, and other local systems...
Essential Job Functions: • Lead and supervise support personnel, ensuring timely and accurate responses • Supervise IT support staff, including the Campus Technology & AI Support Specialist • Monitor...
Working knowledge of Active Directory, Windows Server, and phone system routing workflows is preferred....
This position also provides escalated technical support for ERP issues....
(e.g., Document Helpdesk support procedures) Very good troubleshooting and problem-solving skills PLUSES: Microsoft Certified: Windows Server Administrator Associate, CompTIA A+ Experience: Help Desk...
The Senior IT Service Desk Manager will create the IT strategy for help desk management supporting all KSM offices leveraging the ITIL framework for Incident Management, Problem Management, Change Management...
This technician will be in charge of all Tier 2 and Tier 3 IT support in the warehouse, which includes end-user support, troubleshooting, and training on Microsoft Office applications such as Office...
This role includes Level 1 support teams....
providing efficient help desk support and services to the enterprise....
Share weekend on-call rotation and extended hours support (if applicable)....
Learn more at The Manager Technical Support is responsible for leading a team of Technical Support Engineers (TSE) and Service Coordinators (SC) who provide remote clinical and technical support for...
The Role We are seeking a highly skilled and proactive Deskside Support Site Focal to join our clients onsite IT support team....
Supporting retail, point of sale and distribution centers. Payment Card Industry Standards....
Courses/Boot Camps Are a Plus #LI-Onsite #LI-KI1 skills: Troubleshooting Configuring Imaging Deployment End-User Support Mobile Support Laptop/Desktop Support Ticketing Equal Opportunity Employer:...
This designation reflects the companys commitment to hiring and supporting active-duty and veteran employees....
Remote WorkHelp Desk Manager Online Courses and Training Opportunities
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Salary for Help Desk Manager Jobs Nationwide
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- Systems Center Configuration Manager
- Client Support
- Technical Troubleshooting
- Operating Systems
- IT Operations
- VPN
- IT Leadership
- Problem Management
- BMC Remedy
- IT Service Management
- Remote Support
- Windows OS
- Application Support
- Service Delivery
- Infrastructure Management
- Service Now PaaS
- Knowledge Management
- Zendesk
- Mobile Device Management
- Incident Management
- VoIP
- Help Desk Support
- IT Support
- ServiceNow
- ITIL
- Mac Skills
- Installation
- Resolution
- Information Technology
- Microsoft Office 365
- Continuous Improvement
- Microsoft Active Directory
- Engineering
- Technical Support
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Mentoring
- Documentation
- Employee Development
- Interpersonal Skills
- Collaboration
- Reporting
- Policy Development
- Coaching
- Inventory Management
- Bachelor's Degree
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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