Help Desk Manager Jobs

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

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1-15 of 513 Jobs
Yahya Technologies, LLC (Y-TECH) - Fort Belvoir, VA
Help Desk Manager/End User Support (Fort Belvoir, VA) General Experience: Five (5) years of progressive Information Technology (IT) experience including at least two projects in technical areas...
2 days ago
OverDrive Inc. - Garfield Heights, OH
The Manager's responsibilities include ensuring that OverDrive's partners and users are being provided world-class technical support for OverDrive software products and online services, while...
2 days ago
Mitchell Martin, Inc. - Jersey City, NJ
Our client, located in Jersey City, has an immediate need for an Oracle EBS/Financials Application Support Specialist. This is a PERM role and client does NOT sponsor so no H1 candidates please!...
2 days ago
TEAGUE - Everett, WA
OverviewThe Manager - IT Service Desk role is responsible for the overall performance of the Service Desk Team. In this job, you'll take a multi-pronged approach - making sure your team is working...
2 days ago
The MMGroup - Port Hueneme, CA
We have a Help Desk Manager role available in Port Hueneme, CA. This is a w2 role with full benefits. General: Under general supervision, develops and implements policies, guidelines, and...
1 day ago
Triple I Corporation - Kansas City, MO
Do you enjoy being challenged with complex projects? ?Are you looking for a great work/life balance? ?Do you consider yourself the best of the best? ?Triple-I Corp. is actively searching to add to...
1 day ago
UnitedHealth Group - Ontario, CA
Here, at Optum, you have the opportunity to achieve great things while you showcase your passion and technical expertise as a (Type of Developer) Applications Developer. You'll be inspired by...
1 day ago
State of Wisconsin - Madison, WI
1) Supervises help desk staff, coordinates and schedules support assignments for technical support and business analyst staff. (2) Plans, designs, develops, and contributes to help desk...
1 day ago
Information Technology Engineering Corporation - Arlington, VA
Full Description: ?? LAN/Deskside Support Technician Location: ?? Arlington, VA. Required Clearance: ?? Top Secret with ability to obtain (ATO) DHS EOD and SCI For immediate consideration, please...
1 day ago
IBM - Monroe, LA
IBM Global Business Services (GBS) is a team of business, strategy and technology consultants enabling enterprises to make smarter decisions and providing unparalleled client and consumer...
1 day ago
Freddie Mac - Reston, VA
Position Overview The IT Service Transition team is seeking a Configuration Management Manager for managing CMDB (Configuration Management Database) team within IT Enterprise Service Operations...
1 day ago
Robert Half Technology - Santa Monica, CA
Ref ID: 00...64 Classification: Help Desk/Tech Support Mgr Compensation: $80,000.00 to $85,000.00 per year **For Immediate Consideration please send your resume to Claire Davidson **Connect with...
2 days ago
Beach Body - Santa Monica, CA
Let's Dive InBeachbody, a billion-dollar company and the leader of in-home fitness programs and nutritional products, is on the lookout for top-notch talent. We're an equal-opportunity employer...
2 days ago
IntelliDyne - Aurora, CO
QualificationsLocation: Aurora, COTitle: Desktop Support TechnicianRequired Qualifications & Education:* Associate's Degree or higher, or equivalent years' relevant IT experience working in a...
2 days ago
TransPerfect - New York, NY
ResponsibilitiesWe are currently seeking a talented and bright individual to work in our New York office as an IT Application Support Specialist. This is an entry-level position for someone with 0...
2 days ago

Help Desk Manager Online Courses and Training Opportunities

Help Desk Analyst

A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs


Management and Leadership: Growing as a Manager
Why join the course?

This free online course will provide an introduction to the foundation skills and knowledge that you need when becoming a manager.

The course is designed for new or...

Communication for Managers

In this course, students develop and polish communication strategies and methods through discussion, examples, and practice with an emphasizes on writing and speaking skills necessary for...

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