Help Desk Manager Jobs
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.

- Tri-Mar Consulting Inc
- Albany, NY
- 5 days ago
- Tri-Mar Consulting Inc
- Albany, NY
- 5 days ago
Responsibilities include but not limited to: Monitor/oversee the local technical environment to ensure proper functioning (e.g. ensure network infrastructure, video conference, and other local systems...
Senior IT Club Implementation Services AND Operations Support Manager
- Marlborough, MA
- 3 days ago
- Marlborough, MA
- 3 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
IT Manager, Service Desk Problem Management
- Morris Plains, NJ
- 8 hours ago
- Morris Plains, NJ
- 8 hours ago
management tools + Continuous improvement mindset and experience implementing process enhancements + Self motivated with a bias toward action Honeywell is an equal opportunity employer....
RIVA is seeking an experienced and dynamic Help Desk Manager to support the Department of Commerce (DOC)....
IT Service Management (ITSM) & Service Maturity Work with ITSM teams to mature service management practices in line with ITIL frameworks....
Working technical knowledge of network protocols, operating systems, and standards. Window Desktop Operating Systems Strong knowledge and experience troubleshooting Microsoft Office Suite....
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading...
Service Desk Manager - (TS clearance, SCI eligibility) - Onsite
- Alexandria, VA
- 1 day ago
- Alexandria, VA
- 1 day ago
SUVI is seeking a Service Desk Manager to oversee and manage Information Technology support services in alignment with the mission of the Government. The ideal candidate will provide leadership...
Senior Manager, Technical Support Engineering
- San Francisco, CA
- 1 day ago
- San Francisco, CA
- 1 day ago
Datadog is seeking a highly motivated, results oriented Senior Manager to join our high-growth organization and cutting-edge team. Our Technical Solutions team shares technical and product...
amp; Requirements Maximus is a leading provider of technology, consulting, and program services to government agencies. We deliver leading-edge digital solutions through our Technology Consulting...
Demonstrated knowledge of Microsoft Windows Operating Systems, Microsoft Office Suite, Microsoft IIS, Azure Application Fabric, Microsoft Power Automate, Microsoft SharePoint, Active Directory Federated...
Additional 4 years of relevant experience maybe accepted in lieu of the degree Understanding of IT Service Management Tool (Service Now) Understanding of event management activities....
Remote WorkService Desk Manager University of North Georgia in Oakwood, GA Apply Now Type: Full-Time Salary: Salary: $68,051 Posted: 06/06/2025 Category: IT Support and Training; +1 IT Manager/Director Job...
4 weeks ago Be among the first 25 applicants CGS Federal (Contact Government Services) provided pay range This range is provided by CGS Federal (Contact Government Services). Your actual pay will...
The ideal candidate will have extensive experience in IT service management, a strong background in program management, and excellent communication skills....
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Manager Jobs Nationwide
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Problem Management
- Client Support
- Operating Systems
- Technical Troubleshooting
- IT Operations
- IT Service Management
- IT Leadership
- BMC Remedy
- Knowledge Management
- TCP/IP
- Remote Support
- Application Support
- Windows 10
- Service Now PaaS
- Infrastructure Management
- Windows 7
- Service Delivery
- Mobile Device Management
- Incident Management
- VoIP
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Asset Management
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- Microsoft Office 365
- Onboarding
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Prioritizing
- Driving
- Collaboration
- Mentoring
- Documentation
- Coaching
- Reporting
- Policy Development
- Inventory Management
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Manager Related Career Advice Articles

5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
Switching to a Career in Technology
As the hot field nationwide, technology is drawing in new people from all stages in their careers. If you’re interested in breaking into the industry, this simple four-step guide is for you.
Read article »