Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.
Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.
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State of Massachusetts
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Chelsea, MA
This role requires advocate for the user by having a thorough understanding of the business and IT operations, always ensuring a positive experience for end users....
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3 days ago
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Office1
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Las Vegas, NV
Requirements - At least three (3) years' experience with IT Service/Help Desk operations supporting at least 300 endpoints. - Must possess initiative, good organizational skills, attention to detail...
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3 days ago
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Andrew Wommack Ministries
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Colorado Springs, CO
IT Help Desk Manager (30536)","datePosted":"2018-07-17","description":" About Us: Andrew Wommack Ministries (AWM) is a teaching ministry unconditional love and the balance between grace and faith....
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2 days ago
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Methodist Health System
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Omaha, NE
Application Support Specialist Trainer Req Number: 9438 Company: Methodist Physicians Clinic Located at: Omaha, NE Work at : 0058 - 8601 West Dodge Rd - Omaha NE 68114 Department: Physician...
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2 days ago
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Kforce Inc.
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Phoenix, AZ
Word, Excel, PowerPoint, Access) * Microsoft Outlook * Knowledge of Citrix and VPN * Windows 7 and Windows 10 Operating Systems * Active Directory and application support knowledge * Strong customer...
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2 days ago
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ConSol Partners
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Woburn, MA
The Company Our client is a SaaS company specializing in working with fast growing enterprises to monitor their physical, virtual, and cloud-based IT infrastructures. Some of their clients include...
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2 days ago
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Prs
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Fort Lauderdale, FL
Our client is looking to augment their team with an experienced Applications Support Manager to assist in the implementation of their mission-critical systems. Description : Responsible for...
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2 days ago
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Columbia University
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New York, NY
The Application Support Specialist will be responsible for but not limited to the following: Serve as a point person for users requiring assistance with or corrections to the system's daily operations...
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2 days ago
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M.E. Weaver & Associates, LLC
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Irvine, CA
Qualifications BS/BA or high level degree preferred in Computer Science, Information Systems or related field; relevant experience can be substituted for educational degree 8 + years minimum related...
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1 day ago
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Santa Clara University
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San Jose, CA
The Library Help Desk Manager reports to the Head of Access & Delivery Services....
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2 days ago
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Huntington Hospital
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Pasadena, CA
When you join Huntington Hospital in Pasadena, CA, you are aligning yourself with an organization whose values drive our philosophy of care. Our focus on delivering quality, service, and cutting...
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2 days ago
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Securus
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Carrollton, TX
Qualifications Minimum Qualifications: BA/BS degree or equivalent senior level management experience (preferably in computer science and/or engineering). 8 years leadership experience in a technical...
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1 day ago
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Realfoundations Inc
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Dallas, TX
Science or equivalent is preferred....
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1 day ago
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CGI Group Inc.
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Reston, VA
Incident Management, Problem Management, and Change Management Education and Experience Requirements Minimum of an Bachelor's degree in Computer Science, Information Systems, Mathematics, Engineering...
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22 hours ago
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University Of Miami
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Coral Gables, FL
Position Requirements * Bachelor's Degree in IT, Computer Science, HR or related field. * One year of relevant work experience. * Advanced knowledge of Microsoft Excel. * Ability to work well with people...
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13 hours ago
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Framework Manager, part of the IBM Cognos Business Intelligence suite, allows users to model data to facilitate report development and delivery. Framework Manager acts as the middleware between...
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