Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.
Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.
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Cognizant Technology Solutions
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Johnston, IA
Analyze, resolve, respond to, and document end user inquiries Install desktop/Laptop software using approved tools Troubleshoot operating system Troubleshoot connection issues with LAN/WAN Update tickets...
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2 days ago
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PwC
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Columbus, OH
support with industry knowledge of ITIL service management principles; Demonstrating technical understanding that spans multiple platforms and application level specialties of a portfolio of applications...
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2 days ago
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PwC
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Miami, FL
support with industry knowledge of ITIL service management principles; Demonstrating technical understanding that spans multiple platforms and application level specialties of a portfolio of applications...
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2 days ago
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PwC
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Atlanta, GA
support with industry knowledge of ITIL service management principles; Demonstrating technical understanding that spans multiple platforms and application level specialties of a portfolio of applications...
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2 days ago
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PwC
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Cleveland, OH
support with industry knowledge of ITIL service management principles; Demonstrating technical understanding that spans multiple platforms and application level specialties of a portfolio of applications...
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2 days ago
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PwC
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Des Moines, IA
support with industry knowledge of ITIL service management principles; Demonstrating technical understanding that spans multiple platforms and application level specialties of a portfolio of applications...
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2 days ago
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L2R Consulting
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Hollywood, FL
EDUCATION AND EXPERIENCE Bachelor s degree in Computer Science or a related field 8 years in an Information Technology Support area Previous experience supporting multiple business applications, in...
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2 days ago
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Pan Asia Resources Pte Ltd.
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Landover Hills, MD
Business and Enterprise Application support used officially in customer environment....
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2 days ago
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Confidential
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Dallas, TX
College degree preferred) Team Lead / Supervisory experience required Excellent verbal and written communication skills Hands on experience and proficiency with Microsoft O365 suite of applications Windows...
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2 days ago
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Robert Half Technology
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Manchester, NH
This is a great opportunity to join an enterprise ITIL organization. You?ll lead an established, stable 5 person support team responsible for providing support for 500 internal users spread across...
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2 days ago
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Unisys
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Augusta, GA
Systems/Networking and other major technologies supported at Service Desk/Contact Center.Strong understanding of ITIL framework....
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2 days ago
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Delmock Technologies
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Washington, DC
Delmock Technologies Logo Help Desk Manager Applied 26/04/19 Easy Apply 3.5 Delmock Technologies Inc. Washington, DC Help Desk Manager Delmock Technologies Inc....
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2 days ago
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PwC
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Houston, TX
support with industry knowledge of ITIL service management principles; Demonstrating technical understanding that spans multiple platforms and application level specialties of a portfolio of applications...
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2 days ago
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PwC
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Richmond, VA
support with industry knowledge of ITIL service management principles; Demonstrating technical understanding that spans multiple platforms and application level specialties of a portfolio of applications...
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2 days ago
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PwC
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Detroit, MI
support with industry knowledge of ITIL service management principles; Demonstrating technical understanding that spans multiple platforms and application level specialties of a portfolio of applications...
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2 days ago
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English is the main language of international communication and is essential for people working in the tourist industry. This course introduces the English vocabulary necessary for working at a...
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