Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.
Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.
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Bowman Williams
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Washington, DC
We are seeking a Service Desk Manager / Team Lead with a technical aptitude to perform level 1 & 2 IT support across multiple SMB IT environments, most with 80 users or less, primarily working...
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2 days ago
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Charter Global, Inc.
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Louisville, KY
Job Title: Desktop / Deskside Support Duration: 6-12 months+ CTH Location: Louisville, KY 40202 Driving: YES- Infrequent travel (maybe once a month to between Louisville and Lexington, KY) Must be...
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1 day ago
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Penn Medicine
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Philadelphia, PA
Supervisor of Desktop Support, School of Medicine + **Job ID** :70899 + **Job Category:** Information Services/Technology/Service Desk/Telecom + **Specialty Area:** Information...
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13 hours ago
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ALTA IT Services LLC
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Sterling, VA
SERVICE DESK MANAGER McLEAN, VA SALARY w/BENEFITS NEGOTIABLE RESUME TO CRISS BRIENT at:? [Click Here to Email Your Resum?] Required: Degree One or more of the following: Microsoft (MCSE, MCITP,...
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13 hours ago
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KPMG
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San Diego, CA
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in todays most important industries. Our growth is driven by delivering...
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1 day ago
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KPMG
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Montvale, NJ
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in todays most important industries. Our growth is driven by delivering...
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1 day ago
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Salt Lake County
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West Jordan, UT
MINIMUM QUALIFICATIONS Bachelor's degree from an accredited college or university in Computer Science, Information Technology, or other relevant field, plus one (1) year of related experience; OR an...
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4 hours ago
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Columbia Heights, MN
Job Description: Perform hardware and software support on end-user laptops and desktops. This includes replacing hardware components such as system boards, hard drives, keyboards, displays,...
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9 hours ago
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Waddell & Reed Financial, Inc
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Overland Park, KS
Job Overview: The Application Support Specialist will support the Advisor Platform Management Team with the day-to-day operations of the workflow applications leveraged by Waddell and Reed, Inc....
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1 day ago
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eXcell
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Anaheim, CA
Did you know that Gartner positioned e X cell as a Leader in its Magic Quadrant for End User Outsourcing? Come work for the leader today! 1 MONTH CONTRACT We are seeking an experienced Lead...
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1 day ago
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Convergenz, LLC
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Washington, DC
Must have: 1. Active Secret Clearance 2. A certification or Security certification 3. High school Diploma or General Equivalency Diploma (GED) 4. Four to nine (4-9) years of related experience in...
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1 day ago
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State of Delaware
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New Castle, DE
The incumbent is responsible for managing a technical team of CITRIX and Dollar Universe (software) technicians. The incumbent will assist with administration and maintenance of applications as...
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1 day ago
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City of Minneapolis
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Minneapolis, MN
Knowledge of PC hardware/peripherals, Microsoft Office application software, Windows desktop operating systems and basic networking fundamentals....
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10 hours ago
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Western University Health Sciences
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Pomona, CA
Education: Associates degree or equivalent work experience in an applicable or related field; Information Systems or Computer Sciences or closely related discipline. 2. Experience: a....
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1 day ago
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Fallon Community Health Plan
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Worcester, MA
Overview About Fallon Health Founded in 1977, Fallon Health is a leading health care services organization that supports the diverse and changing needs of those we serve. In addition to offering...
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6 hours ago
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