Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.
Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.
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U.S. Bank
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Irving, TX
Bank is seeking an effective Help Desk Manager 1 with help desk and supervisory experience to contribute toward the success of our technology initiatives....
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3 days ago
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Pure Storage
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Mountain View, CA
systems (VMware, Solaris, LINUX, Windows), SANs and networking....
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1 day ago
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Advastar
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Boulder, CO
HELP DESK MANAGER Boulder, CO Salary: DOE + Benefits + Bonus! Full Time, Direct Hire Opportunity. Immediate need! Come work for a great company....
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1 day ago
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Cognizant
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Moline, IL
Analyze, resolve, respond to, and document end user inquiries Install desktop/Laptop software using approved tools Troubleshoot operating system Troubleshoot connection issues with LAN/WAN Update all...
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1 day ago
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Partners Healthcare System
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Somerville, MA
General Summary/Overview Statement: Enterprise Research Infrastructure & Services (ERIS ... ) is seeking a REDCap ( ... ) Application Support Specialist....
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1 day ago
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Veloc Inc.
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Dallas, TX
Basic understanding of operating systems software; Experience with MRS....
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1 day ago
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ASM Research, LLC
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San Antonio, TX
*Administers and runs complex tests on operating system and related software. * Overall responsibility for leading the program, department, or functional area as designated....
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1 day ago
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Dover Corporation
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Vernon, AL
Operation Company: Environmental Solutions Group Location: Vernon, AL Reports to: Director, Information Technology Department: Information Technology (IT) POSITION SUMMARY: Besides having exceptional...
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2 days ago
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Techlink
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Melville, NY
Sr. Deskside Support (Level 2/3) Techlink Melville, NY Contractor Apply Now Job Details Company Overview Job Title: Sr. Desktop Support Consultant (Level 2/3) Location: Melville, NY - 11747...
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2 days ago
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Dolese Bros
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Oklahoma City, OK
Application Support Manager Dolese Bros....
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2 days ago
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Greene Resources, Inc.
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Raleigh, NC
Job Number: 34866 Contract Deskside Support Specialist Job Description: Our client located in Morrisville, NC is seeking a Contract Deskside Support Specialist to join their team! This is a full...
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16 hours ago
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The Pinnacle Group
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Vista, CA
Pay Rate: $17.00 - $20.00 Location: Los Angeles CA Duration: Temp to Perm Schedule: Monday Friday 9:00 AM to 6:00 PM Driving Required: NO Job Scope: his roles is for an experienced Deskside...
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16 hours ago
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State of Virginia
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Norfolk, VA
Demonstrated knowledge of Microsoft operating systems. Demonstrated knowledge of Internet-based applications....
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17 hours ago
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Apex Systems, Inc.
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Washington, DC
Quality Assurance (QA) Engineer Location: Washington DC (on Metro Red Line) Apex is looking for a Quality Assurance Engineer to provide Customer Service and main a call in center Support Desk that...
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20 hours ago
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InComm
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Atlanta, GA
Support BS degree in Computer Science or related field or equivalent experience Excellent written and oral communication skills Excellent interpersonal skills and can effectively interact with users...
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6 hours ago
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English is the main language of international communication and is essential for people working in the tourist industry. This course introduces the English vocabulary necessary for working at a...
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