Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.
Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.
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First Midwest Bank
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Joliet, IL
Systems 3+ years working experience in Microsoft O365 products Outstanding customer service and interpersonal skills Ability to maintain a professional demeanor under stress Supervisory experience...
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2 days ago
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Bowen Group
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Stafford, VA
The Bowen Group has an outstanding opportunity for a Help Desk Manager to join our team. This is a full-time position in Stafford, VA....
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2 days ago
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Cincinnati Bell Technology Solutions
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Salt Lake City, UT
Educational Qualification: Bachelor of Sciences Technical Qualifications: Computer Science concept of Data Structures in practical use cases One of the following Structured or Object Oriented programming...
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1 day ago
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J Rettenmaier Usa Limited Partnership
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Schoolcraft, MI
Job Details * ERP application Support Specialist Job Code Number 10540772 Job Description Position IT ERP Application Support Specialist Role Responsible for a variety of IT related tasks....
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1 day ago
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Levi Ray Shoup
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Maryland Heights, MO
Application Support Specialist in Maryland Heights , Missouri LRS Consulting Services is seeking a Sr. Application Support Specialist for a long term contract opportunity with our client in St....
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1 day ago
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XPO Logistics
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Ontario, CA
Science or Management Information Systems 3 years of Mac OS experience Be part of something big....
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16 hours ago
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Nutanix
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Durham, NC
Who are our employees? Were an eclectic group of 5,000+ dreamers, believers and builders, operating in over 40 countries. Were Hungry. Humble. Honest. With Heart. The 4Hs: these are our core...
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6 hours ago
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Robert Half
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Austin, TX
Description Robert Half Technology is looking for a desktop support technician with the ability to present complex technical information to non-technical users in an understandable and concise...
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11 hours ago
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OSIsoft, Inc.
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Philadelphia, PA
Job Description The Manager, Technical Support will lead and coordinate the activities of members from our Customer Support team to provide top notch support to OSIsoft customers, and to achieve...
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17 hours ago
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Essex Property Trust
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Irvine, CA
Property On-Site Support staff management Remote Support and coordination of on-site support of our communities with third party providers (dispatch and follow-up) Maintain standards of property technology...
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5 hours ago
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SAIC
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Somerset, KY
Click here Job Seeker Find A Job Browse Jobs New Job Listings Veterans Quick Subscribe Create an account Schedule A Demo IT Application Support Specialist Job Listing at SAIC in Somerset, KY (Job ID...
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1 hour ago
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TekSynap
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Rosslyn, VA
REQUIRED QUALIFICATIONS 5 years Help Desk Management Experience Service Desk Manager Certification Preferred (I.e....
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1 day ago
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Proud Moments ABA
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Brooklyn, NY
Proud Moments, a leader in providing services for children on the autistic spectrum is seeking an experienced Application Support Specialist....
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1 day ago
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TEKsystems, Inc
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Raleigh, NC
Provide Hardware and Application Support: for desktops, laptops, tablets, workstation devices, mobile devices, printers, and software....
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1 day ago
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Hub International
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Chicago, IL
Job Information Hub International Financial Applications Support Manager in Chicago , Illinois The Finance Applications Support manager is responsible for collaborating closely with Finance, Vendors...
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2 days ago
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