Help Desk Manager Jobs

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

Search Help Desk Manager Jobs

1-15 of 487 Jobs
Atlanta, GA
TEKsystems Global Services is part of TEKsystems, the leading IT services and staffing company in North America. TEKsystems Global Services provides a continuum of services ranging from engagement...
3 days ago
Network Data Systems - Schaumburg, IL
Queue Manager Network Data Systems , Schaumburg, IL Posted 10 hours ago Apply Now Create Alert ToggleDropdown Email Rated Rate Not Interested in this job Not Interested in this company --> Create...
2 days ago
City and County of Denver - Denver, CO
Science, Mathematics, Business, or a related field....
2 days ago
Washington Department Of Health - Olympia, WA
Elections Helpdesk Management Analyst 3 Salary $3,948.00 - $5,307.00 Monthly Location Thurston County Olympia, WA Job Type Full Time - Permanent Department Office of the Secretary of State Job...
1 day ago
General Dynamics - Falls Church, VA
Participates in special projects as required Education Bachelor's Degree in Computer Science or a related technical discipline....
1 day ago
Fast Switch Limited - Jackson, TN
Level 3 Desk Side Support Tech in Jackson, TN at Fast Switch Date Posted: 4/1/2019 Apply Not ready to Apply? Share With: Job Snapshot Employee Type: Contractor Location: Jackson, TN Job Type:...
1 day ago
Hirelink, Llc - Washington, DC
Posted on Help Desk Manager - Proposal HireLink, LLC in Washington, DC, USA Benefits Offered 401K, Dental, Life, Medical, Vision Employment Type Full-Time Help Desk Manager This is a proposal for a...
1 day ago
Roseville, CA
Applications Support Manager The successful candidate will possess the following: *Bachelor's Degree with an emphasis in Business, Finance or Information Technology (or similar) and 1 - 5 years...
1 day ago
Tampa, FL
IT Service Desk Manager The Judge Group Tampa, FL Posted 22 hours ago Apply Now Email Job Job Snapshot Full-Time Other Great Industries Management, Information Technology Job Description Our...
1 day ago
Weill Cornell Medical College - New York, NY
At least 1 year of experience in troubleshooting windows workstations including network and operating systems....
1 day ago
Cadwell Laboratories - Kennewick, WA
After-Hours Application Support Specialist Cadwell Laboratories Application Attachments: Please include your resume and up to two additional documents. Add File The application opened in a new...
1 day ago
VDart, Inc. - Troy, MO
VDart is an IT staffing firm based out of Atlanta, GA specializing in Digital & Emerging technologies. Founded in 2007, VDart has over 1700+ employees and contractors spread across 3 continents....
1 day ago
The Bank of New York Mellon - Florham Park, NJ
Advanced degree in computer science or a related discipline, or equivalent work experience required. 10+ years of experience in information technology required, at least 2 years of experience managing...
1 day ago
eXcell - Jacksonville, FL
As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on...
1 day ago
RightStone - Santa Clara, CA
Responsibilities Include: Fist level escalation contact ( SPOC) for all IT services and issues reported/escalated by end users . Supervise and mentor 10 + team members at Austin location Stays...
1 day ago

Help Desk Manager Online Courses and Training Opportunities

Surviving the Front Desk Course
The main objective of this session is to discuss the challenges related to front desk jobs and how to deal with it.

Communication Skills for Managers
Managers build and strengthen their communication skills to work more effectively with their employees, peers and organization leaders. Learning Track Bundles: Communication Skills for Managers,...

Project Management for Managers
Project Managers focus on the skills required to lead and manage effective and successful projects. Project Management Learning Track: Project Management for Managers, Meeting Management, Become a...

Title Synonyms

Users interested in this job title also searched for the following job title

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.

Top Hiring Companies

Top hiring companies for Help Desk Manager positions

Help Desk Manager Related Career Advice Articles

Switching to a Career in Technology

As the hot field nationwide, technology is drawing in new people from all stages in their careers. If you’re interested in breaking into the industry, this simple four-step guide is for you.