Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.
Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.
|
Health Care Service Corporation
-
Fishers, IN
Mortgage Application Support Specialist Job ID: 6672 Functional Area: Information Technology Employment Type: Full Time Location: Fishers, IN Department: IT Enterprise Bus Supp Relocation Provided:...
|
3 days ago
|
|
Tampa, FL
Science, Information Systems, or a related field 5+ years leadership experience in an IT environment....
|
3 days ago
|
|
State of North Carolina
-
Raleigh, NC
Management....
|
3 days ago
|
|
Jobot
-
Torrance, CA
Helpdesk Engineer needed for MSPThis Jobot Job is hosted by: Evan CornuttAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $55,000 - $80,000A bit...
|
21 hours ago
|
|
TEKsystems, Inc
-
New York, NY
***Required to be ONSITE in New York City in a hospital setting*** ***Must be able to commute to New York City daily*** Our healthcare customer is looking for an Epic Support Manager/Trainer with...
|
7 hours ago
|
|
Pleasanton, CA
Analyze, resolve, respond to, and document end user inquiries Install desktop/Laptop software using approved tools Troubleshoot operating system Troubleshoot connection issues with LAN/WAN Update tickets...
|
3 days ago
|
|
OBXtek
-
Vienna, VA
OBXtek is searching for a Senior Business Analyst/Helpdesk Manager to support the Federal Motor Carrier Safety Administration - Design and Development of the Commercial Drivers License Information...
Remote Work
|
1 day ago
|
|
Cook Children's Healthcare
-
Fort Worth, TX
Extensive infrastructure and application support experience using Salesforce or other ticketing and incident management systems....
|
23 hours ago
|
|
Prince & Izant Company
-
Parma, OH
Description: As a member of a small IT team, the Business Application Support Specialist works closely with users to understand the requirements of the various software applications used to run the...
|
5 hours ago
|
|
Roanoke, VA
Provide Hardware and Application Support: for desktops, laptops, tablets, workstation devices, mobile devices, printers, and software....
|
3 hours ago
|
|
neteffects
-
Saint Louis, MO
Louis MO is currently looking for an Application Support Specialist - AppDynamics, Splunk....
|
2 days ago
|
|
Pomeroy
-
Foothill Ranch, CA
*Support the Mac and Windows operating systems, Office products, VPN connectivity, and other applications used on client laptops/desktops....
|
21 hours ago
|
|
Pomeroy
-
Foothill Ranch, CA
*Support the Mac and Windows operating systems, Office products, VPN connectivity, and other applications used on client laptops/desktops....
|
21 hours ago
|
|
Softworld, Inc.
-
West Lawn, PA
Job Number: 232640 Help Desk Manager Wyomissing, PA Overview: The Help Desk Manager position is responsible for ensuring the smooth day to day function of Help Desk processes....
|
20 hours ago
|
|
Abacus Technology
-
Scott Air Force Base, IL
Must have extensive experience with desktop and server hardware and operating systems. Experience with application support for MS Office, COTS, and proprietary applications....
|
22 hours ago
|
Users interested in this job title also searched for the following job title
Required or preferred licenses and certifications for Help Desk Manager positions.
The following top skills are often required or desired to land a Help Desk Manager position
= trendingHere are some other career titles that require similar skills
Top hiring companies for Help Desk Manager positions
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
As the hot field nationwide, technology is drawing in new people from all stages in their careers. If you’re interested in breaking into the industry, this simple four-step guide is for you.
Rating A+
iHire, LLC © 2020