Help Desk Manager Jobs in New York, NY
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
(e.g., Document Helpdesk support procedures) Very good troubleshooting and problem-solving skills PLUSES: Microsoft Certified: Windows Server Administrator Associate, CompTIA A+ Experience: Help Desk...
Conduct regular quality evaluations to maintain high support standards....
Trading Application Support, work closely with all Traders to support with their setup, trading issues and application support for the DWS Trading business....
- Mahwah, NJ (24 miles from New York, NY)
- 13 days ago
- Mahwah, NJ (24 miles from New York, NY)
- 13 days ago
Qualifications: 2 years leadership / supervisory experience 7+ years of experience with end user support & desktop support 7+ years of experience with Windows operating system, local/network installation...
Remote WorkEnsure alignment to ITIL, SOPs, or other applicable service management frameworks. Support audit preparation by providing relevant documentation and records....
The Division of Administration provides a wide range of support services throughout ACS to ensure all Divisions receive adequate and efficient support services to carry out their respective missions...
Level 1 Deskside Support Technician
- Long Island City, NY (3 miles from New York, NY)
- 28 days ago
- Long Island City, NY (3 miles from New York, NY)
- 28 days ago
Respond promptly to service tickets and escalate complex issues to Level 2 support when required....
Application Support Specialist
- East Elmhurst, NY (6 miles from New York, NY)
- 30+ days ago
- East Elmhurst, NY (6 miles from New York, NY)
- 30+ days ago
systems, data communications systems, capacity planning, and/or on-line applications programming.Additional InformationThe City of New York is an inclusive equal opportunity employer committed to recruiting...
Partner with Office Manages and key stakeholders on IT support issues and continual improvements. Work closely with your counterpart in the UK to ensure standardization and collaborative working....
Senior Operations Support Manager
- Montvale, NJ (21 miles from New York, NY)
- 60+ days ago
- Montvale, NJ (21 miles from New York, NY)
- 60+ days ago
This role requires a deep understanding of Azure services, infrastructure management, and the ability to lead a team of cloud operations and support professionals....
Application Support Specialist
- Jersey City, NJ (4 miles from New York, NY)
- 90+ days ago
- Jersey City, NJ (4 miles from New York, NY)
- 90+ days ago
Group Details Working as part of a global team with specific responsibility for supporting and maintaining the trading system....
Remote WorkDemographic Data for New York, NY
Moving to New York, NY? Find some basic demographic data about New York, NY below.
Help Desk Manager Online Courses and Training Opportunities
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Salary for Help Desk Manager Jobs in New York, NY
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in New York, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- Systems Center Configuration Manager
- Hardware Support
- Client Support
- Technical Troubleshooting
- Operating Systems
- IT Operations
- VPN
- IT Leadership
- Problem Management
- BMC Remedy
- IT Service Management
- Remote Support
- Windows OS
- Backup
- Application Support
- Service Delivery
- Infrastructure Management
- Service Now PaaS
- Knowledge Management
- Mobile Device Management
- Incident Management
- Help Desk Support
- IT Support
- ServiceNow
- ITIL
- Mac Skills
- Installation
- Resolution
- Information Technology
- Microsoft Office 365
- Continuous Improvement
- Microsoft Active Directory
- Engineering
- Technical Support
- Networking
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Mentoring
- Documentation
- Employee Development
- Collaboration
- Reporting
- Coaching
- Inventory Management
- Bachelor's Degree
- Policy Development
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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