Help Desk Manager Jobs in Jamaica, NY
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Analyst, Deskside Support and Training
- Bryan Cave
- New York, NY (10 miles from Jamaica, NY)
- 2 days ago
- New York, NY (10 miles from Jamaica, NY)
- 2 days ago
systems Provides first-level support for Firm-approved applications and operating systems Provides second-level support to the User Support team on software-related issues Troubleshoots software issues...
In PersonManager - Technical Support Services
- SOFT Inc.
- New York, NY (10 miles from Jamaica, NY)
- 7 days ago
- New York, NY (10 miles from Jamaica, NY)
- 7 days ago
SOFT's client located in New York, NY is looking for a Manager - Technical Support Services for a long term contract assignment. Hands-On IT Infrastructure Consultant / Technical Lead SOFT's...
In PersonSAP/EDI Application Support Specialist
- Amaris Consulting
- New York, NY (10 miles from Jamaica, NY)
- 10 days ago
- New York, NY (10 miles from Jamaica, NY)
- 10 days ago
About the Role We are looking for an experienced Application Support Specialist to ensure the stability, accuracy, and continuous improvement of key enterprise systems supporting retail,...
HybridApplication Support Manager - Expert
- Spectraforce
- New York, NY (10 miles from Jamaica, NY)
- 11 days ago
- New York, NY (10 miles from Jamaica, NY)
- 11 days ago
Title: Middle Office Trade Support Line of Business: Technology and operations Duration: 07 months Possibility of Extension: yes Possibility of FTE: yes Location: New York City, NY - Hybrid - 3...
HybridApplication Support Manager - Expert
- Talent Software Services, Inc
- New York, NY (10 miles from Jamaica, NY)
- 13 days ago
- New York, NY (10 miles from Jamaica, NY)
- 13 days ago
Title: Application Support Manager Duration: 6 months Location: 151 W 42nd St, New York Is this role remote? Hybrid 3 days a week in office, flexible Hours of Operation: 8:30 AM - 5:30 PM Join our...
HybridHelpdesk / Network / Application Support Specialist (36 Years) Onsite NYC
- JSM Consulting
- New York, NY (10 miles from Jamaica, NY)
- 18 days ago
- New York, NY (10 miles from Jamaica, NY)
- 18 days ago
Responsibilities Provide Level 1–2 support for desktops, laptops, printers, and mobile devices. Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, VPN. Support basic networking: LAN/WAN,...
In PersonSr. Mgr, Desktop Engineering & Messaging
- Horizon Blue Cross Blue Shield of New Jersey
- Newark, NJ (19 miles from Jamaica, NY)
- 19 days ago
- Newark, NJ (19 miles from Jamaica, NY)
- 19 days ago
Horizon Blue Cross Blue Shield of New Jersey empowers our members to achieve their best health. For over 90 years, we have been New Jerseys health solutions leader driving innovations that improve...
HybridSenior Service Desk Manager (Enterprise IT Services)
- BBVA RED EXTERIOR DE OFICINAS
- New York, NY (10 miles from Jamaica, NY)
- 45+ days ago
- New York, NY (10 miles from Jamaica, NY)
- 45+ days ago
Technology & Innovation Drive adoption of modern service management tools (e.g., MC Helix/Remedy, Jira Service Management and other Microsoft and Google related technologies)....
In PersonDevSecOps Manager Application Support (Web3)
- DTCC
- Jersey City, NJ (14 miles from Jamaica, NY)
- 45+ days ago
- Jersey City, NJ (14 miles from Jamaica, NY)
- 45+ days ago
Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At...
Hybrid- Careers Integrated Resources Inc
- New York, NY (10 miles from Jamaica, NY)
- 45+ days ago
- New York, NY (10 miles from Jamaica, NY)
- 45+ days ago
Shift - 9:00 AM-5:00 PM Pay - $60/hr - $65/hr ROLE OVERVIEW Client is seeking an experienced Oracle HCM HR Helpdesk specialist to support the design and configuration of Oracle HR Helpdesk in...
In Person- Brookfield Corp.
- New York, NY (10 miles from Jamaica, NY)
- 60+ days ago
- New York, NY (10 miles from Jamaica, NY)
- 60+ days ago
Location Brookfield Place New York - 250 Vesey Street, 15th Floor Technology Services Technology Services (TS) is responsible for delivering all enterprise infrastructure, applications and related...
In PersonApplication Support Specialist
- ParkVista
- New York, NY (10 miles from Jamaica, NY)
- 90+ days ago
- New York, NY (10 miles from Jamaica, NY)
- 90+ days ago
he Application Support Specialist will be responsible for implementation, maintenance, and support for enterprise-wide applications, such as: SharePoint Online, Point of Sales, Safety Systems,...
In PersonCommodities Application Support Specialist
- ScotiaBank
- New York City, NY (10 miles from Jamaica, NY)
- 90+ days ago
- New York City, NY (10 miles from Jamaica, NY)
- 90+ days ago
Requisition ID: 238659 Salary Range: 120,900.00 - 231,400.00 Please note that the Salary Range shown is a guideline only. Salary offered may vary based on factors, including, but not limited to,...
In PersonDemographic Data for Jamaica, NY
Moving to Jamaica, NY? Find some basic demographic data about Jamaica, NY below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Manager Jobs in Jamaica, NY
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Jamaica, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Remote Desktop Protocol
- Oracle WebLogic Server
- Help Desk Management
- Computer Science
- IT Operations
- Remote Support
- IT Governance
- Public Key Infrastructure
- ConnectWise
- Windows 10
- IT Leadership
- VPN
- Systems Center Configuration Manager
- Operating Systems
- Problem Management
- BMC Remedy
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- Help Desk Support
- Windows OS
- Application Support
- Service Delivery
- MacOS
- Knowledge Management
- IT Support
- Incident Management
- Zendesk
- ServiceNow
- ITIL
- Microsoft Office 365
- Resolution
- Microsoft Active Directory
- JIRA
- Continuous Improvement
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Key Performance Indicator
- Staffing
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Troubleshooting
- Auditing
- Prioritizing
- Process Improvement
- Documentation
- Mentoring
- Coaching
- Employee Development
- Reporting
- Collaboration
- Education Experience
- Microsoft Office
- Problem Solving
- Scheduling
- Staff Supervision
- Customer Service
- Leadership
- Communication Skills
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