Help Desk Manager Jobs in Commack, NY

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

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1-5 of 5 Jobs
GAVS Technologies - Glen Cove, NY (18 miles from Commack, NY)
EHR Application Support Specialist - Glen Cove, NY Patient Population Management: Analyze data and reports to improve services provided to patients....
8 hours ago
Custom Computer Specialists, Inc. - Westbury, NY (16 miles from Commack, NY)
systems Ability to troubleshoot hardware and software problems Knowledgeable on software installations Knowledge of the Internet and Microsoft Office...
7 days ago
Custom Computer Specialists, Inc. - Westbury, NY (16 miles from Commack, NY)
systems Ability to troubleshoot hardware and software problems Knowledgeable on software installations Knowledge of the Internet and Microsoft Office...
10 days ago
Xl Group - Stamford, CT (20 miles from Commack, NY)
Desk Side Support Associate The Deskside Support Intern is responsible for delivering Information technologysupport services to U.S. colleagues both local & remote offices across thecountry on...
19 days ago
Advanced Technology Services, Inc. - Melville, NY (7 miles from Commack, NY)
Position at Innovative Technology Solutions Innovative Technology Solutions (ITS) is a leading provider of managed IT services that enhance enterprise IT through scalable solutions in device...
30+ days ago

Demographic Data for Commack, NY

Moving to Commack, NY? Find some basic demographic data about Commack, NY below.


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Help Desk Manager Online Courses and Training Opportunities

Social Change: How Can Marketing Help?
Use marketing to drive social change

Marketing is often used to influence consumer behaviour, but it can also be used to promote social good.

On this course, you’ll learn how social...


Management and Leadership: Growing as a Manager
Understand the foundations of management and leadership

This online course will provide an introduction to the foundation skills and knowledge you need when becoming a manager.

It has...


Introduction to Data Analytics for Managers
Through a combination of lectures, business case studies, and hands-on learning this course provides an introduction to data analytics techniques and their application in business. The case...

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**Data source: Bureau of Labor Statistics

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