Help Desk Manager Jobs in East Elmhurst, NY
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Application Support Specialist
- New York, NY (6 miles from East Elmhurst, NY)
- 8 days ago
- New York, NY (6 miles from East Elmhurst, NY)
- 8 days ago
Hours: Full Time- 35 Hours Work Location: 30-30 Thomson Avenue, LIC, NY 11101 The NYC Department of Design and Construction, Technology and Innovation Division seeks an Application Support...
Help Desk Manager / Project Manager
- New York, NY (6 miles from East Elmhurst, NY)
- 9 days ago
- New York, NY (6 miles from East Elmhurst, NY)
- 9 days ago
Help Desk Manager / Project Manager LaSalle Network is hiring a Help Desk Manager / Project Manager for an onsite role based in New York, NY or Long Island, NY....
systems, data communications systems, capacity planning, and/or on-line applications programming.Additional InformationThe City of New York is an inclusive equal opportunity employer committed to recruiting...
- New York, NY (6 miles from East Elmhurst, NY)
- 16 days ago
- New York, NY (6 miles from East Elmhurst, NY)
- 16 days ago
Fitch Group is currently seeking a US & LATAM Service Desk Manager based out of our New York office. As a leading, global financial information services provider, Fitch Group delivers vital credit...
Application Support Specialist
- Queens Village, NY (6 miles from East Elmhurst, NY)
- 27 days ago
- Queens Village, NY (6 miles from East Elmhurst, NY)
- 27 days ago
systems, data communications systems, capacity planning, and/or on-line applications programming....
Senior Operations Support Manager
- Montvale, NJ (22 miles from East Elmhurst, NY)
- 30+ days ago
- Montvale, NJ (22 miles from East Elmhurst, NY)
- 30+ days ago
Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy,...
- New York, NY (6 miles from East Elmhurst, NY)
- 45+ days ago
- New York, NY (6 miles from East Elmhurst, NY)
- 45+ days ago
Software Guidance & Assistance, Inc., (SGA) is seeking an experienced IT Helpdesk Manager for a Right-to-Hire Contractor assignment with one of our premier Financial Services clients in mid-town...
- New York, NY (6 miles from East Elmhurst, NY)
- 60+ days ago
- New York, NY (6 miles from East Elmhurst, NY)
- 60+ days ago
Our mission: Every 7 seconds a worker is injured. The human and economic cost of workplace injuries around the world is $250 billion per year. At Intenseye, we believe that the health and safety...
Application Support Specialist
- Jersey City, NJ (11 miles from East Elmhurst, NY)
- 60+ days ago
- Jersey City, NJ (11 miles from East Elmhurst, NY)
- 60+ days ago
Salary Range: USD 120,000.00 - 240,000.00 per year Company Description Tradeweb Markets is a world leader in the evolution of electronic trading. A fintech company serving approximately 2,500...
Remote WorkLevel 2 Deskside Support Technician
- Long Island City, NY (3 miles from East Elmhurst, NY)
- 90+ days ago
- Long Island City, NY (3 miles from East Elmhurst, NY)
- 90+ days ago
Overview The Level 2 Deskside Support Technician: will provide advanced support for hardware, software, network, CCaaS, and IP Telephony systems. This position includes overseeing escalated...
Demographic Data for East Elmhurst, NY
Moving to East Elmhurst, NY? Find some basic demographic data about East Elmhurst, NY below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in East Elmhurst, NY
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in East Elmhurst, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Computer Science
- Remote Desktop Protocol
- Network Infrastructure
- Problem Management
- Client Support
- Application Development
- Operating Systems
- IT Operations
- Technical Troubleshooting
- BMC Remedy
- IT Service Management
- Remote Support
- Service Now PaaS
- Windows OS
- Application Support
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Crystal Reports Development
- Mobile Device Management
- Windows 10
- Systems Analysis
- Incident Management
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Installation
- Customer Support
- Resolution
- Team Leading
- Information Technology
- Microsoft Office 365
- Onboarding
- Microsoft Active Directory
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Conflict Resolution
- Prioritizing
- Driving
- Mentoring
- Employee Development
- Collaboration
- Documentation
- Coaching
- Bachelor's Degree
- Reporting
- Policy Development
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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