Help Desk Manager Jobs in Florham Park, NJ
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Branchburg, NJ (24 miles from Florham Park, NJ)
- 3 days ago
- Branchburg, NJ (24 miles from Florham Park, NJ)
- 3 days ago
Excellent teamwork skills Excellent desktop support technical skills Experience in supporting and troubleshooting Microsoft Office 365, Windows Operating Systems, VPN client software (Citrix), Remote...
- Hoboken, NJ (19 miles from Florham Park, NJ)
- 5 days ago
- Hoboken, NJ (19 miles from Florham Park, NJ)
- 5 days ago
A support group will consist of multiple applications supporting multiple business lines....
- New York, NY (21 miles from Florham Park, NJ)
- 13 days ago
- New York, NY (21 miles from Florham Park, NJ)
- 13 days ago
Conduct regular quality evaluations to maintain high support standards....
Trading Desk Application Support Specialist
- New York, NY (21 miles from Florham Park, NJ)
- 17 days ago
- New York, NY (21 miles from Florham Park, NJ)
- 17 days ago
Trading Application Support, work closely with all Traders to support with their setup, trading issues and application support for the DWS Trading business....
- Mahwah, NJ (24 miles from Florham Park, NJ)
- 19 days ago
- Mahwah, NJ (24 miles from Florham Park, NJ)
- 19 days ago
Qualifications: 2 years leadership / supervisory experience 7+ years of experience with end user support & desktop support 7+ years of experience with Windows operating system, local/network installation...
Remote Work- New York, NY (21 miles from Florham Park, NJ)
- 20 days ago
- New York, NY (21 miles from Florham Park, NJ)
- 20 days ago
Ensure alignment to ITIL, SOPs, or other applicable service management frameworks. Support audit preparation by providing relevant documentation and records....
- Somerset, NJ (20 miles from Florham Park, NJ)
- 45+ days ago
- Somerset, NJ (20 miles from Florham Park, NJ)
- 45+ days ago
Experience in ITIL methodologies and practical experience with IT Service Management processes, such as Incident, Problem, Change, Release, Knowledge, and Service Catalog management....
- New York, NY (21 miles from Florham Park, NJ)
- 45+ days ago
- New York, NY (21 miles from Florham Park, NJ)
- 45+ days ago
Partner with Office Manages and key stakeholders on IT support issues and continual improvements. Work closely with your counterpart in the UK to ensure standardization and collaborative working....
Application Support Specialist
- Jersey City, NJ (17 miles from Florham Park, NJ)
- 90+ days ago
- Jersey City, NJ (17 miles from Florham Park, NJ)
- 90+ days ago
Group Details Working as part of a global team with specific responsibility for supporting and maintaining the trading system....
Remote WorkDemographic Data for Florham Park, NJ
Moving to Florham Park, NJ? Find some basic demographic data about Florham Park, NJ below.
Help Desk Manager Online Courses and Training Opportunities
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Salary for Help Desk Manager Jobs in Florham Park, NJ
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Florham Park, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- Systems Center Configuration Manager
- Hardware Support
- Technical Troubleshooting
- Client Support
- Operating Systems
- IT Operations
- VPN
- IT Leadership
- Problem Management
- BMC Remedy
- IT Service Management
- Remote Support
- Windows OS
- Backup
- Application Support
- Infrastructure Management
- Service Delivery
- Knowledge Management
- Mobile Device Management
- Incident Management
- Zendesk
- Help Desk Support
- IT Support
- ServiceNow
- ITIL
- Installation
- Resolution
- Root Cause Analysis
- Information Technology
- Microsoft Office 365
- Continuous Improvement
- Microsoft Active Directory
- Technical Support
- Networking
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Prioritizing
- Documentation
- Mentoring
- Employee Development
- Collaboration
- Reporting
- Coaching
- Bachelor's Degree
- Policy Development
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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