Help Desk Manager Jobs in New Jersey
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers Manage On-boarding, retirement and relocation of equipment...
Qualifications: 2 years leadership / supervisory experience 7+ years of experience with end user support & desktop support 7+ years of experience with Windows operating system, local/network installation...
Remote WorkExperience in ITIL methodologies and practical experience with IT Service Management processes, such as Incident, Problem, Change, Release, Knowledge, and Service Catalog management....
Management processes, such as Incident, Problem, Change, Release, Knowledge, and Service Catalog management....
This role requires a deep understanding of Azure services, infrastructure management, and the ability to lead a team of cloud operations and support professionals....
Group Details Working as part of a global team with specific responsibility for supporting and maintaining the trading system....
Remote WorkDemographic Data for New Jersey
Moving to New Jersey? Find some basic demographic data about New Jersey below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in New Jersey
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in New Jersey offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- Systems Center Configuration Manager
- Hardware Support
- Client Support
- Technical Troubleshooting
- Operating Systems
- IT Operations
- VPN
- IT Leadership
- Problem Management
- BMC Remedy
- IT Service Management
- Remote Support
- Windows OS
- Backup
- Application Support
- Service Delivery
- Infrastructure Management
- Service Now PaaS
- Knowledge Management
- Zendesk
- Mobile Device Management
- Incident Management
- Help Desk Support
- IT Support
- ServiceNow
- ITIL
- Mac Skills
- Installation
- Resolution
- Information Technology
- Microsoft Office 365
- Continuous Improvement
- Microsoft Active Directory
- Engineering
- Technical Support
- Networking
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Mentoring
- Documentation
- Employee Development
- Collaboration
- Reporting
- Coaching
- Inventory Management
- Bachelor's Degree
- Policy Development
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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