Help Desk Analyst Jobs in Waukesha, WI
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Milwaukee, WI (15 miles from Waukesha, WI)
- 1 day ago
- Milwaukee, WI (15 miles from Waukesha, WI)
- 1 day ago
ManpowerGroup Technical Support Analyst Build your career with ManpowerGroup as we connect human potential to the power of business. Through regular, honest, and meaningful career conversations,...
Desktop Support Technician with field service experience
- Milwaukee, WI (15 miles from Waukesha, WI)
- 1 day ago
- Milwaukee, WI (15 miles from Waukesha, WI)
- 1 day ago
Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices....
- Milwaukee, WI (15 miles from Waukesha, WI)
- 1 day ago
- Milwaukee, WI (15 miles from Waukesha, WI)
- 1 day ago
Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices....
- Franklin, WI (14 miles from Waukesha, WI)
- 4 days ago
- Franklin, WI (14 miles from Waukesha, WI)
- 4 days ago
Required Skills: Proficiency in MS Office, Windows, Customer Service, Troubleshooting, Help Desk Support, Active Directory, Office 365, Servicenow, Zendesk, Windows 10, Phone Support, Service Desk,...
Autodesk Help Desk Support Techn (2743)
- Mequon, WI (18 miles from Waukesha, WI)
- 4 days ago
- Mequon, WI (18 miles from Waukesha, WI)
- 4 days ago
JOB REQUIREMENTS: MSA is seeking a highly skilled Autodesk Help DeskSupport Technician to join our team in our Mequon, WI office. The idealcandidate will bring approachable and empathetic personal...
- Pewaukee, WI (4 miles from Waukesha, WI)
- 5 days ago
- Pewaukee, WI (4 miles from Waukesha, WI)
- 5 days ago
Two years of related work experience The IT Help Desk Support (Technical Support Specialist) is part of the Information Technology Services department. This is a 40 hrs....
Field Service Technician/desktop Support
- Grafton, WI (24 miles from Waukesha, WI)
- 6 days ago
- Grafton, WI (24 miles from Waukesha, WI)
- 6 days ago
Field Services Technician We currently have two open IT roles open in the Milwaukee area. You are expected to travel to different locations. One person will be focused around Hartford, West Bend,...
- Wauwatosa, WI (12 miles from Waukesha, WI)
- 6 days ago
- Wauwatosa, WI (12 miles from Waukesha, WI)
- 6 days ago
TEKsystems is seeking a dedicated and detail-oriented PC Support Technician to join their client's team to complete deployment and PC refresh projects. Key Responsibilities: Locate and manage...
Client Support Specialist (CCS)
- Milwaukee, WI (15 miles from Waukesha, WI)
- 6 days ago
- Milwaukee, WI (15 miles from Waukesha, WI)
- 6 days ago
Client Support Specialist (Dispatcher) Location: West Allis, WI Full-Time | Various Day Shifts (Between 7am6pm) Competitive Pay + Outstanding Benefits Are you organized, detail-oriented, and love...
Technical Support Administrator Associate
- Milwaukee, WI (15 miles from Waukesha, WI)
- 8 days ago
- Milwaukee, WI (15 miles from Waukesha, WI)
- 8 days ago
Department: 12224 Advocate Aurora Health Corporate - Greater Milwaukee South Region Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Monday-...
Autodesk Help Desk Support Technician
- Milwaukee, WI (15 miles from Waukesha, WI)
- 9 days ago
- Milwaukee, WI (15 miles from Waukesha, WI)
- 9 days ago
Overview MSA is seeking a highly skilled Autodesk Help Desk Support Technician to join our team in our Milwaukee, WI office....
Advanced Technical Support Specialist
- Milwaukee, WI (15 miles from Waukesha, WI)
- 9 days ago
- Milwaukee, WI (15 miles from Waukesha, WI)
- 9 days ago
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
Intern - IT Desktop Support and Security
- Milwaukee, WI (15 miles from Waukesha, WI)
- 10 days ago
- Milwaukee, WI (15 miles from Waukesha, WI)
- 10 days ago
As an Intern - IT Desktop Support and Security your goal is to work in a role designed to support our commitment to maintaining excellent IT and Security practices. You will play a key role in...
Entry-Level IT Support Associate - Overnight (X)
- Milwaukee, WI (15 miles from Waukesha, WI)
- 11 days ago
- Milwaukee, WI (15 miles from Waukesha, WI)
- 11 days ago
Expedient is hiring an entry-level opportunity that offers a fast-track to learning, promotion and career growth. The entry-level IT Support Associate,in our Franklin/Milwaukee, Wiconsin data...
Intern - IT Desktop Support and Security
- Wauwatosa, WI (9 miles from Waukesha, WI)
- 12 days ago
- Wauwatosa, WI (9 miles from Waukesha, WI)
- 12 days ago
As an Intern - IT Desktop Support and Security your goal is to work in a role designed to support our commitment to maintaining excellent IT and Security practices. You will play a key role in...
Demographic Data for Waukesha, WI
Moving to Waukesha, WI? Find some basic demographic data about Waukesha, WI below.
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Salary for Help Desk Analyst Jobs in Waukesha, WI
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Waukesha, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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