Remote Helpdesk Engineer Jenbacher Engines

Remote Senior Technical Helpdesk Engineer – Jenbacher Engines

Are you a seasoned field service or commissioning expert with advanced Jenbacher product knowledge? Are you ready to leverage your expertise in a fully remote role that offers the flexibility to make a real difference—while also being the point of technical excellence for a global organization?

We are seeking a highly skilled, self-driven Technical Helpdesk Engineer to join a forward-thinking team in the dynamic, fast-growing data center industry. If you thrive in a challenging environment, enjoy solving complex problems, and want to help drive innovation through exceptional service and continuous improvement, this is the perfect opportunity.

What You’ll Do:

	
• Be the primary point of contact, providing responsive technical help and advice via service helpdesk software and a support hotline.
  
  	

• Promote awareness and best practices of the Technical Helpdesk throughout the organization and to external customers, supporting chargeable assistance when needed.
  
  	

• Manage, maintain, and develop service helpdesk software to ensure efficient fault finding and case resolution.
  
  	

• Build and maintain an evolving database of site-specific technical information for rapid troubleshooting and knowledge sharing.
  
  	

• Maintain excellent working relationships with peers within the group, OEMs, and third-party equipment suppliers to maximize knowledge exchange opportunities.
  
  	

• Identify training needs based on helpdesk case trends and collaborate with relevant teams to address gaps through tailored interventions.
  
  	

• Own all technical cases from initial query to full resolution, providing timely updates and superior customer service.
  
  	

• Support warranty and concession claims as required.
  
  	

• Uphold health, safety, environmental, and quality standards.
  
  	

• Commit to continuous learning and self-improvement to stay current with business and industry developments.
  
  

About You:

	
• Demonstrates reliability, integrity, and professionalism.
  
  	

• Exceptionally skilled at troubleshooting both electrical and mechanical systems.
  
  	

• Patient, calm under pressure, and an expert communicator.
  
  	

• Proactive and accountable, with a strong commitment to continuous improvement.
  
  	

• Enthusiastic about sharing knowledge and supporting others.
  
  	

• Well-organized with excellent attention to detail.
  
  	

• Resilient and tenacious when tackling complex problems.
  
  

Essential Experience & Skills:

	
• Advanced Jenbacher product knowledge (required).
  
  	

• Minimum of 10 years’ field service or commissioning expertise, with a strong foundation in both electrical and mechanical investigation.
  
  	

• Advanced knowledge of balance of plant equipment.
  
  	

• Superior IT, technical communication, and administration skills.
  
  

Desired Qualifications:

	
• Degree in Engineering or other relevant discipline.
  
  	

• Prior experience in a technical advice/helpdesk role.
  
  	

• Experience working with international teams.
  
  

Other Key Details:

	
• This is a remote position; you’ll have the flexibility to work from anywhere.
  
  	

• Monthly travel within the US (and potentially internationally) may be required.
  
  

If you’re ready for a high-impact, remote role where your experience and initiative are truly valued, apply today!

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