Help Desk Analyst Jobs in Tacoma, WA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
PC Technician, Mid Key Role: Performs a variety of services in support of End Users or Missions for the various components and commands residing at the locations assigned and as directed by...
- Tukwila, WA (20 miles from Tacoma, WA)
- 3 hours ago
- Tukwila, WA (20 miles from Tacoma, WA)
- 3 hours ago
POSITION TITLE: Client Support Specialist DEPARTMENT: HHS Behavioral Health LOCATION: Tukwila, WA REPORTS TO: Administrative Supervisor FLSA STATUS: Non-Exempt; Full-Time WAGE RANGE: $29.05 -...
- Kent, WA (13 miles from Tacoma, WA)
- 9 hours ago
- Kent, WA (13 miles from Tacoma, WA)
- 9 hours ago
IT Support Pay Rate: $21.50 / hr Location: Kent, WA Area Code: 253, 425 ZIP Code: 98032 Start Date: Right Away Shift: 1st shift Keywords: #ITSupport #ITJobs Benefits: * Medical / Health Benefits...
Jr Computer Technician/Desk-Side Support
- Kent, WA (13 miles from Tacoma, WA)
- 3 days ago
- Kent, WA (13 miles from Tacoma, WA)
- 3 days ago
Jr Computer Technician/Desk-Side Support Rate $18.30/hr Our client is looking for a Jr Deskside Support Technician. The Technician will work activities such as delivery, installation, moves and...
- Lacey, WA (22 miles from Tacoma, WA)
- 5 days ago
- Lacey, WA (22 miles from Tacoma, WA)
- 5 days ago
Job Description Distribution Center Help Desk 9190 Orion Dr NE, Lacey, WA 98516 WA100 Distribution Center Part-time Shift(s): MON TUE WED THU FRI 7:00am - 12:00pm 25 - 28 hours/week OVERVIEW: Find...
IT Support Manager - Corporate
- Lacey, WA (22 miles from Tacoma, WA)
- 6 days ago
- Lacey, WA (22 miles from Tacoma, WA)
- 6 days ago
Proficiency in Windows: Extensive and advanced knowledge and experience with Windows operating systems....
This position also provides Help Desk support under the direction of the Learning Technology Support Manager....
- Kent, WA (13 miles from Tacoma, WA)
- 9 days ago
- Kent, WA (13 miles from Tacoma, WA)
- 9 days ago
Essential functions of the job Provide IT support relating to technical issues involving Microsoft's core business applications and operating systems Support of disaster recovery solutions Provide basic...
Community Health Care is a leading non-profit organization that offers quality health care to underserved patients in Pierce County. We provide comprehensive family practice care, including...
Tier I Technical Support Analyst-Temporary
- Auburn, WA (9 miles from Tacoma, WA)
- 14 days ago
- Auburn, WA (9 miles from Tacoma, WA)
- 14 days ago
Please click here to review our Applicant Privacy Policy. This is a Temporary position onsite at our Auburn office. Temporary positions are not eligible for benefits. SET THE COURSE The Temporary...
systems, including Microsoft and Linux, is desirableWorking knowledge of L2, L3 devicesExcellent customer service skillsOutstanding analytical and organizational abilitySelf-starter and a good team...
Oracle Database Support Engineer 3
- Kent, WA (13 miles from Tacoma, WA)
- 22 days ago
- Kent, WA (13 miles from Tacoma, WA)
- 22 days ago
This posting is for a contract assignment and is not a full-time employment offer with Boeing. Candidates selected for roles will be employed as contract workers through a Boeing approved 3rd...
End User Support Specialist II
- Puyallup, WA (6 miles from Tacoma, WA)
- 30+ days ago
- Puyallup, WA (6 miles from Tacoma, WA)
- 30+ days ago
desk support Follows standard procedures and guidelines Understands how assigned duties relate to others within the team and how the team integrates with related teams Impacts own team through the...
JBLM Technical Support Technician (TST) Manager 1
- Fort Lewis, WA (14 miles from Tacoma, WA)
- 30+ days ago
- Fort Lewis, WA (14 miles from Tacoma, WA)
- 30+ days ago
systems (2012 and higher) in bare metal and virtualized configurations....
Typical assistance concerns the use of computer hardware and software, to include printing, installation, word processing, electronic mail, and operating systems....
Demographic Data for Tacoma, WA
Moving to Tacoma, WA? Find some basic demographic data about Tacoma, WA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Tacoma, WA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Tacoma, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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