IT Support Associate II, IT Warehouse, Logistics and Imaging Team (LIT)

At Amazon, we strive to be Earths most customer-centric company, where people can find and discover anything they want to buy online. We hire the worlds brightest minds, offering them an environment in which they can relentlessly improve the customer experience. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. Were making history and the good news is weve only just begun.

Amazon's IT Services organization supports all Amazonians at corporate offices, ensuring they have the technology and resources needed to innovate and excel. The Logistics and Imaging Team (LIT) is a critical part of this mission, operating in a warehouse environment to image, deploy, and manage the lifecycle of all end-user IT equipment for individuals and offices across the United States.

We are seeking a skilled and proactive IT Support Associate to join our team to both support day-to-day operations and project-based initiatives that enhance our operational efficiency and service delivery. This role offers an opportunity to leverage your technical expertise and problem-solving skills to make a significant impact on Amazon's corporate IT Logistics.

Youll join a diverse team of IT Support associates and engineers, supply chain specialists, program managers, operations managers, and other vital roles. Youll collaborate with people across IT Services to help us deliver the highest standards for IT Logistics, ensuring that our customers have the equipment they need to perform their jobs. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities
Support day-to-day IT Imaging responsibilities, which may include imaging, troubleshooting, data destruction, repair, or other tasks
Support and collaborate on IT projects related to imaging, deployment, and lifecycle management of end-user equipment
Maintain technical documentation, including standard operating procedures and knowledge base articles
Provide escalation support for challenging technical problems
Contribute to the development and implementation of technical solutions to improve operational efficiency and service quality

Physical Requirements:
Ability to stand/walk for 8-10 hours at a time
Must be able to bend and lift equipment up to 49 lbs throughout the shift

About the team
Amazon's IT Services organization supports all Amazonians at corporate offices, ensuring they have the technology and resources needed to innovate and excel. The Logistics and Imaging Team (ITS-LIT) is a critical part of this mission, operating in a warehouse environment to image, deploy, and manage the lifecycle of all end-user IT equipment for individuals and offices across the United States.

- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience troubleshooting integrated and interdependent computer systems
- Experience in a dynamic environment with a high degree of customer service

- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience with network troubleshooting and support

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youre applying in isnt listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at .