Help Desk Analyst Jobs in Redmond, WA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Seattle, WA (11 miles from Redmond, WA)
- 1 hour ago
- Seattle, WA (11 miles from Redmond, WA)
- 1 hour ago
EUC Support Engineer Responsibilities: On site (parks, resorts, and Disney buildings) Service Level desktop incident resolution for cast members Offer break/fix support to cast members for...
Launch Communications IT Support Analyst II
- Seattle, WA (11 miles from Redmond, WA)
- 13 hours ago
- Seattle, WA (11 miles from Redmond, WA)
- 13 hours ago
Application close date: Applications will be accepted on an ongoing basis until the requisition is closed. At Blue Origin, we envision millions of people living and working in space for the...
IT Support Engineer I, IT Services
- Seattle, WA (11 miles from Redmond, WA)
- 18 hours ago
- Seattle, WA (11 miles from Redmond, WA)
- 18 hours ago
BASIC QUALIFICATIONS - High school or equivalent diploma - 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience - 2+ years of supporting and maintaining a corporate...
Information Systems Help Desk Internship
- Mukilteo, WA (18 miles from Redmond, WA)
- 1 day ago
- Mukilteo, WA (18 miles from Redmond, WA)
- 1 day ago
SUMMARY: Keeps company operations running smoothly through the maintenance and administration of company computers. ABOUT US: Karman Space & Defense provides concept-to-production solutions for...
Cloud Support Engineer-Developer and Mobile Services (Japanese Fluency) , AWS Support Engineering
- Seattle, WA (11 miles from Redmond, WA)
- 1 day ago
- Seattle, WA (11 miles from Redmond, WA)
- 1 day ago
BASIC QUALIFICATIONS Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience 3+ years of network and operating system support experience and 3+ years of virtualization...
- Seattle, WA (11 miles from Redmond, WA)
- 2 days ago
- Seattle, WA (11 miles from Redmond, WA)
- 2 days ago
A qualified candidate will have a technical aptitude for troubleshooting complex systems across multiple operating systems, hardware platforms, and integrated enterprise systems....
- Bothell, WA (6 miles from Redmond, WA)
- 2 days ago
- Bothell, WA (6 miles from Redmond, WA)
- 2 days ago
Benchtop Support Specialist (IT Support) Job Location: Bothell, WA (ONSITE) Project Duration: 12 months with possible extension JOB DESCRIPTION PURPOSE AND SCOPE OF POSITION: The Benchtop Support...
Jr Computer Technician/Desk-Side Support
- Kent, WA (22 miles from Redmond, WA)
- 2 days ago
- Kent, WA (22 miles from Redmond, WA)
- 2 days ago
Jr Computer Technician/Desk-Side Support Rate $18.30/hr Our client is looking for a Jr Deskside Support Technician. The Technician will work activities such as delivery, installation, moves and...
Catalog Support Engineer, Catalog Support and Programs
- Seattle, WA (11 miles from Redmond, WA)
- 2 days ago
- Seattle, WA (11 miles from Redmond, WA)
- 2 days ago
Work hard. Have fun. Make history. The mission of the Catalog Support and Programs (CSP) team is to provide a single point of contact for item-related problems and issues related to all retail and...
Essential Functions: Deployments of new computer hardware or moves, and existing computer operating system upgrades Physical installs/placement of equipment, cabling, data backup, and transfer, imaging...
- Seattle, WA (11 miles from Redmond, WA)
- 3 days ago
- Seattle, WA (11 miles from Redmond, WA)
- 3 days ago
We are looking for an engineer to play a key role in providing technical and engineering support to Meta's partners and clients globally. You will work with a global team of Business Support...
IT Support Engineer II, Kuiper IT Services
- Kirkland, WA (3 miles from Redmond, WA)
- 3 days ago
- Kirkland, WA (3 miles from Redmond, WA)
- 3 days ago
systems support experience - Bachelor's degree in IT, computer science or equivalent - Capable of working in manufacturing and laboratory environments - Perform OnCall duties as required - Perform...
IT Support Engineer II, Kuiper IT Services
- Kirkland, WA (3 miles from Redmond, WA)
- 3 days ago
- Kirkland, WA (3 miles from Redmond, WA)
- 3 days ago
systems support experience - Bachelor's degree in IT, computer science or equivalent - Capable of working in manufacturing and laboratory environments - Perform OnCall duties as required - Perform...
Skills and Requirements General knowledge of personal computers, game consoles (Xbox, Switch), mobile devices (Android/iOS), applications software, and/or operating systems Fluency with tablet and phone...
- Everett, WA (21 miles from Redmond, WA)
- 3 days ago
- Everett, WA (21 miles from Redmond, WA)
- 3 days ago
Desktop operating systems. Microsoft Office applications, installation, configuration, administration, and PC hardware support. Service Desk operations and practices....
Demographic Data for Redmond, WA
Moving to Redmond, WA? Find some basic demographic data about Redmond, WA below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Redmond, WA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Redmond, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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