Help Desk Analyst Jobs in Redmond, WA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- MV Transportation
- Kent, WA (22 miles from Redmond, WA)
- 1 day ago
- Kent, WA (22 miles from Redmond, WA)
- 1 day ago
The IT Help Desk Support is responsible for handling various technology issues related to a transit environment and supporting corporate infrastructure....
In PersonIT Support Associate II, IT Warehouse, Logistics and Imaging Team (LIT)
- Amazon
- Renton, WA (16 miles from Redmond, WA)
- 11 hours ago
- Renton, WA (16 miles from Redmond, WA)
- 11 hours ago
Basic Qualifications - 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience - Experience troubleshooting integrated and interdependent computer systems - Experience...
In Person- WatchGuard
- Seattle, WA (11 miles from Redmond, WA)
- 2 days ago
- Seattle, WA (11 miles from Redmond, WA)
- 2 days ago
Key Responsibilities • Provide Tier 1–2 technical support for Windows-based laptops, desktops, and peripherals • Troubleshoot and resolve hardware, software, and operating system issues • Administer...
In Person- Kent, WA (22 miles from Redmond, WA)
- 2 days ago
- Kent, WA (22 miles from Redmond, WA)
- 2 days ago
The IT Help Desk Support is responsible for handling various technology issues reled to a transit environment and supporting corpore infrastructure....
In Person- AGS - Warner Bros Discovery
- Bellevue, WA (6 miles from Redmond, WA)
- 4 days ago
- Bellevue, WA (6 miles from Redmond, WA)
- 4 days ago
Provide support for Windows, OSX, iOS, and Android operating systems. Support Apple and Dell devices. Review Techline and Knowledge Article updates regularly to stay informed about IT changes....
HybridIT Support & Operations Consultant V, Network/Telephony
- Kaiser Permanente
- Renton, WA (16 miles from Redmond, WA)
- 4 days ago
- Renton, WA (16 miles from Redmond, WA)
- 4 days ago
Job Summary: This role is responsible for supporting, maintaining, and optimizing data, reporting, and analytics capabilities across enterprise contact center platforms, including NICE CXone and...
In PersonSupport Engineer IV - AMZ10016748
- Amazon
- Seattle, WA (11 miles from Redmond, WA)
- 5 days ago
- Seattle, WA (11 miles from Redmond, WA)
- 5 days ago
MULTIPLE POSITIONS AVAILABLE Employer: AMAZON.COM SERVICES LLC Offered Position: Support Engineer IV Job Location: Seattle, Washington Job Number: AMZ10016748 Position Responsibilities: Provide...
In PersonSupport Engineer - Escalation Management
- Blueprint
- Bellevue, WA (6 miles from Redmond, WA)
- 5 days ago
- Bellevue, WA (6 miles from Redmond, WA)
- 5 days ago
Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated...
Remote- TEKsystems
- Renton, WA (16 miles from Redmond, WA)
- 5 days ago
- Renton, WA (16 miles from Redmond, WA)
- 5 days ago
Emergent & Monthly Patching, McAfee updates), General Maintenance (e.g....
In Person ContractSupport Engineer II-Ext - AMZ9686750
- Amazon
- Seattle, WA (11 miles from Redmond, WA)
- 6 days ago
- Seattle, WA (11 miles from Redmond, WA)
- 6 days ago
System support; (3) networking, including deploying and troubleshooting LAN, VPN, Firewalls, and TCP/IP....
In Person- Kforce Technology Staffing
- Seattle, WA (11 miles from Redmond, WA)
- 6 days ago
- Seattle, WA (11 miles from Redmond, WA)
- 6 days ago
Company Info About Kforce Technology Staffing Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services. Our KNOWLEDGEforce empowers...
In Person- TEKsystems
- Bellevue, WA (6 miles from Redmond, WA)
- 6 days ago
- Bellevue, WA (6 miles from Redmond, WA)
- 6 days ago
Provide support for Windows, OSX, iOS, and Android operating systems. Support Apple and Dell devices. Review Techline and Knowledge Article updates regularly to stay informed about IT changes....
In Person Contract- Safran Group
- Everett, WA (21 miles from Redmond, WA)
- 7 days ago
- Everett, WA (21 miles from Redmond, WA)
- 7 days ago
systems Proficient in managing Active Directory Working knowledge of help desk software, databases and remote control IP Phone systems and management Microsoft Exchange\ Outlook Windows Deployment...
In PersonAssociate Technical Support Specialist (Apple Device Support)
- Milestone Technologies, Inc.
- Seattle, WA (11 miles from Redmond, WA)
- 7 days ago
- Seattle, WA (11 miles from Redmond, WA)
- 7 days ago
Support users across multiple operating systems including Windows, macOS, and ChromeOS. Help deploy and maintain mobile devices including iPhones, Android phones, and tablets....
In Person- Anthropic
- Seattle, WA (11 miles from Redmond, WA)
- 7 days ago
- Seattle, WA (11 miles from Redmond, WA)
- 7 days ago
About Anthropic Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a...
In PersonDemographic Data for Redmond, WA
Moving to Redmond, WA? Find some basic demographic data about Redmond, WA below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Redmond, WA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Redmond, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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