Help Desk Analyst Jobs in Quantico, VA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Enterprise Help Desk Agent, Tier 1
- Lorton, VA (14 miles from Quantico, VA)
- 3 days ago
- Lorton, VA (14 miles from Quantico, VA)
- 3 days ago
Description Leidos is s eeking an experienced Enterprise Help Desk (EHD) Agent, Tier 1, to join the Mission Support Services (MSS) team. MSS is a shared service, internal investment group under...
- Fort Belvoir, VA (17 miles from Quantico, VA)
- 20 days ago
- Fort Belvoir, VA (17 miles from Quantico, VA)
- 20 days ago
Description Leidos is seeking an Tier 2 Helpdesk Specialist to support large-scale migration and operations on a large, high-profile DOD contract in Fort Belvoir, VA. The I3TS program provides...
- Centreville, VA (20 miles from Quantico, VA)
- 10 hours ago
- Centreville, VA (20 miles from Quantico, VA)
- 10 hours ago
In a world of possibilities, pursue one with endless opportunities. Imagine Next! When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career...
Description The Air Force and Combatant Commands Business Group of SAIC is seeking a Customer Support Analyst to support a transformational infrastructure program for DCSA in Quantico, VA. Make a...
Engineering Support Specialist - Technical Writing Focus
- Manassas, VA (14 miles from Quantico, VA)
- 1 day ago
- Manassas, VA (14 miles from Quantico, VA)
- 1 day ago
Basic Qualifications Requires a Bachelors or Technology degree in Engineering or a related specialized area/field, or equivalent (4 years job-related experience). Experience with one of the...
Training Support Specialist Senior (Cyber Workforce Qualificatio
- Fort Belvoir, VA (17 miles from Quantico, VA)
- 4 days ago
- Fort Belvoir, VA (17 miles from Quantico, VA)
- 4 days ago
Training Support Specialist Senior (Cyber Workforce Qualificatio Athena Technology Group View Employer's Profile FOLLOW EMPLOYER Today Secret Unspecified Unspecified IT - Security fort belvoir, MD...
- Springfield, VA (17 miles from Quantico, VA)
- 4 days ago
- Springfield, VA (17 miles from Quantico, VA)
- 4 days ago
Operations & Support Engineer Clearance Level Top Secret/SCI Category Systems Engineering Location Pearl Harbor, Hawaii (Onsite Workplace) Key Skills For Success Automation Technology Linux System...
Help Desk Student Associate - Fall 2025
- Fredericksburg, VA (18 miles from Quantico, VA)
- 5 days ago
- Fredericksburg, VA (18 miles from Quantico, VA)
- 5 days ago
Title: Help Desk Student Associate - Fall 2025 VP Area: Chief of Staff - UMW Department: Information Technology Campus Location: Main Campus Advertised Range: $12.41 per hour Job Summary/Basic...
Senior ESS Field Support Technician - Northern Virginia
- Manassas, VA (14 miles from Quantico, VA)
- 6 days ago
- Manassas, VA (14 miles from Quantico, VA)
- 6 days ago
The Senior ESS Field Support Technician provides technical and operational support of Electronic Security (ESS) equipment and systems (Card Access, CCTV, CATV and Intrusion detection systems) located...
- Fort Belvoir, VA (17 miles from Quantico, VA)
- 6 days ago
- Fort Belvoir, VA (17 miles from Quantico, VA)
- 6 days ago
Leidos is seeking an SME Helpdesk Specialist to support large-scale migration and operations on a large, high-profile DOD contract. The I3TS program provides enterprise-wide IT support to enable...
Enterprise Help Desk Tier 1 Supervisor & Project Lead
- Lorton, VA (14 miles from Quantico, VA)
- 6 days ago
- Lorton, VA (14 miles from Quantico, VA)
- 6 days ago
At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities,...
Overview SERVICE DESK SPECIALIST (MIELS): Bowhead is seeking a Service Desk Specialist to support a customer in Stafford, VA. Support for the contract will consist of program management;...
Defense Agencies Initiative (DAI) Help Desk Specialist (007-25)
- Quantico, VA
- 9 days ago
- Quantico, VA
- 9 days ago
DAI DCSA Help Desk Specialist | Make an Impact with Anglicotech!???? Location: Quantico, VA (Hybrid)???? Annual Salary : $80,000 - $95,000 (depending on experience and education)???? Clearance:...
IT Support Technician/Desktop Support
- Chantilly, VA (22 miles from Quantico, VA)
- 11 days ago
- Chantilly, VA (22 miles from Quantico, VA)
- 11 days ago
IT Support Technician/Desktop Support#25-60706 $29.37-$31.78 per hour Chantilly, VA All On-site Job Description Our Client, a Medical Research company, is looking for an IT Support...
- La Plata, MD (22 miles from Quantico, VA)
- 12 days ago
- La Plata, MD (22 miles from Quantico, VA)
- 12 days ago
Located 45 minutes from the Nations Capital, nestled in a history-rich community of southern Maryland, The College of Southern Maryland (CSM) has been twice named in the top 150 community colleges...
Demographic Data for Quantico, VA
Moving to Quantico, VA? Find some basic demographic data about Quantico, VA below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Quantico, VA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Quantico, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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