Help Desk Analyst Jobs in Petersburg, VA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Technical Support Analyst IV PC Refresh & Desktop Support
- Shree Narayani Networking Solutions LLC
- Petersburg, VA
- moments ago
- Petersburg, VA
- moments ago
DL, DOB (DD/MM) and Last four SSN no. is required. Role - Technical Support Analyst IV PC Refresh & Desktop Support Client: State of VA Location: 301 Halifax Street, Petersburg, VA 23803 (Hybrid)...
In Person- Vector Consulting, Inc
- Petersburg, VA
- 23 hours ago
- Petersburg, VA
- 23 hours ago
Our government client is looking for an experienced Desktop Support Technician on a hybrid 4 to 6 months renewable contract role in Petersburg, VA. Position Desktop Support Technician The agency...
In PersonWe are looking for a Desktop Support who can own their workflow, manage device deployments, and serve as a vital technical liaison. Location: Petersburg, VA Work Arrangement: Hybrid Interview...
In PersonIT Service Support- PC Refresh(Tech Support) Petersburg, VA(hybrid) On-site interview required 3 months contract A.VDH has determined that there is a need for regional IT Service Support that will...
In PersonOnly qualified Technical Support Analyst candidates located in the Petersburg, VA area will be considered due to the position requiring an onsite presence*** Required Skills: Knowledge of IT...
In PersonJob ID: VA-803055 Hybrid/Local VA Govt Desktop Support Analyst (12+) with Hardware/software troubleshooting, Service/Incident/Change/Service Request/Asset Management, MS 365/SharePoint experience...
In Person- Dia Software Solutions
- Petersburg, VA
- 1 day ago
- Petersburg, VA
- 1 day ago
Hi, Greetings from DIA SOFTWARE SOLUTIONS LLC! We reaching out about an exciting Direct client opportunity with one of our clients. Please review the requirements and let me know if you are...
In PersonIT Support Technician (Entry Level)
- Jabil Inc.
- Prince George, VA (3 miles from Petersburg, VA)
- 3 days ago
- Prince George, VA (3 miles from Petersburg, VA)
- 3 days ago
At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience...
In Person- Ask IT Consulting
- Chesterfield, VA (19 miles from Petersburg, VA)
- 5 days ago
- Chesterfield, VA (19 miles from Petersburg, VA)
- 5 days ago
An ideal candidate will have advanced level skill at supporting Microsoft Windows XP and Windows 7 operating systems; advanced level skill at supporting Microsoft Office 2003 and above; a working level...
In PersonHelp Desk Support Technician, Day Shift
- ID Logistics
- Henrico, VA (21 miles from Petersburg, VA)
- 27 days ago
- Henrico, VA (21 miles from Petersburg, VA)
- 27 days ago
Help Desk Support Technician or Sr. IT Warehouse Support Technician maintains and support computer systems and networks aiming for the highest functionality....
In PersonHelp Desk Support Technician, Sun-Wed, Nights
- ID Logistics
- Henrico, VA (21 miles from Petersburg, VA)
- 27 days ago
- Henrico, VA (21 miles from Petersburg, VA)
- 27 days ago
Help Desk Support Technician or Sr. IT Warehouse Support Technician maintains and support computer systems and networks aiming for the highest functionality....
In PersonHelp Desk Support Technician, Wed -Sat Nights
- ID Logistics
- Henrico, VA (21 miles from Petersburg, VA)
- 27 days ago
- Henrico, VA (21 miles from Petersburg, VA)
- 27 days ago
Help Desk Support Technician or Sr. IT Warehouse Support Technician maintains and support computer systems and networks aiming for the highest functionality....
In PersonIT Support Engineer I, Ops Tech Solutions (OTS)
- Amazon
- Chester, VA (9 miles from Petersburg, VA)
- 45+ days ago
- Chester, VA (9 miles from Petersburg, VA)
- 45+ days ago
About the Role As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems...
In Person- Kelly Mitchell
- Henrico, VA (21 miles from Petersburg, VA)
- 60+ days ago
- Henrico, VA (21 miles from Petersburg, VA)
- 60+ days ago
Our client is seeking a Project Support-Helpdesk to join their team! This position is located Hybrid in Richmond, Virginia. Core Responsibilities Creating, modifying, and deleting user access...
In PersonDemographic Data for Petersburg, VA
Moving to Petersburg, VA? Find some basic demographic data about Petersburg, VA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Petersburg, VA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Petersburg, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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