Desktop Support

We are looking for a Desktop Support who can own their workflow, manage device deployments, and serve as a vital technical liaison.

Location: Petersburg, VA

Work Arrangement: Hybrid

Interview Process: In-Person

Key Responsibilities

• PC Refresh Ownership: Schedule deployment appointments directly with users, handle imaging, data transfers, software installation, and full hardware setup.
• Regional IT Support: Act as the main point of contact for technical needs, coaching staff through computer, mobile, phone, and printer troubleshooting.
• Asset & Incident Management: Track IT assets, manage service requests, and escalate critical network or security outages to the central operations center.
• Reporting: Maintain an active log of regional IT initiatives and deliver clear weekly status reports.

Requirements & Core Skills

To excel in this position, you must have at least 1+ years of experience in the following:

• PC Refresh Projects: Direct experience with large-scale computer deployments and data migration.
• Hardware & Software Troubleshooting: Solid hands-on or service desk experience fixing PCs, peripherals, and mobile devices.
• ITSM Frameworks: Practical knowledge of Incident, Change, Service Request, and Asset Management.
• Microsoft 365 Suite: Proficiency with Word, Excel, Teams, SharePoint, and MS Bookings (for user scheduling).
• Communication & Autonomy: Strong ability to manage your own schedule, write clear technical emails, and lead collaborative troubleshooting conversations with non-technical users.
• Compliance: Familiarity with state government-level information technology policies and security standards.