Help Desk Analyst Jobs in Herndon, VA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Enterprise IT Support Officer Equipment and Telephony Installer
- Herndon, VA
- 45+ days ago
- Herndon, VA
- 45+ days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment and Telephony Installer to join our team in Herndon, VA. In this role, you support a...
Enterprise IT Support Officer (EITSO) - Location Support Center (LSC)
- Chantilly, VA (7 miles from Herndon, VA)
- 11 days ago
- Chantilly, VA (7 miles from Herndon, VA)
- 11 days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Location Support Center (LSC) to join our team in Chantilly, VA. In this role, you will provide...
Enterprise IT Support Officer - Location Support Center
- Chantilly, VA (7 miles from Herndon, VA)
- 11 days ago
- Chantilly, VA (7 miles from Herndon, VA)
- 11 days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Location Support Center (LSC) to join our team in Chantilly, VA. In this role, you will provide...
- McLean, VA (12 miles from Herndon, VA)
- 11 days ago
- McLean, VA (12 miles from Herndon, VA)
- 11 days ago
ManTech seeks a motivated, career and customer-oriented Technical Support Analyst SME to join our team in McLean, VA. In this role, you will oversee and execute complex audiovisual (AV) and video...
Enterprise IT Support Officer (EITSO) - Phone Tech
- McLean, VA (12 miles from Herndon, VA)
- 30+ days ago
- McLean, VA (12 miles from Herndon, VA)
- 30+ days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officers (EITSO) Phone Tech to join our team in McLean, VA. In this role you are responsible for the installation,...
Enterprise IT Support Officer (EITSO) Complex Projects Network Installer
- McLean, VA (12 miles from Herndon, VA)
- 30+ days ago
- McLean, VA (12 miles from Herndon, VA)
- 30+ days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officers (EITSO) Complex Projects Network Installer to join our team in McLean, VA. In this role, serve on a team of...
Enterprise IT Support Officer - Dedicated Support
- McLean, VA (12 miles from Herndon, VA)
- 11 days ago
- McLean, VA (12 miles from Herndon, VA)
- 11 days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Dedicated Support to join our team in McLean, VA. In this role, you will deliver concierge-level IT...
Tier I Support Engineer - Nights
- Tysons, VA (8 miles from Herndon, VA)
- 17 days ago
- Tysons, VA (8 miles from Herndon, VA)
- 17 days ago
ManTech seeks a motivated, career and customer-oriented Tier I Support Engineer Nights to join our team in Tysons, VA. The Tier I Support Engineer will be part of a global team that provides 24x7...
Tier I Support Engineer - Evenings
- Tysons, VA (8 miles from Herndon, VA)
- 30+ days ago
- Tysons, VA (8 miles from Herndon, VA)
- 30+ days ago
ManTech seeks a motivated, career and customer-oriented Tier I Support Engineer Evenings to join our team in Tysons, VA. The Tier I Support Engineer will be part of a global team that provides...
Junior Help Desk Technician - All shifts available - Active Top Secret required
- Washington, DC (19 miles from Herndon, VA)
- 60+ days ago
- Washington, DC (19 miles from Herndon, VA)
- 60+ days ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
Help Desk Technician - TS/SCI w. CI Polygraph
- Washington, DC (19 miles from Herndon, VA)
- 60+ days ago
- Washington, DC (19 miles from Herndon, VA)
- 60+ days ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
Help Desk Technician Mid-level - Active Top Secret Required
- Washington, DC (19 miles from Herndon, VA)
- 45+ days ago
- Washington, DC (19 miles from Herndon, VA)
- 45+ days ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
Helpdesk Specialist Journeyman - A
- Washington, DC (19 miles from Herndon, VA)
- 7 hours ago
- Washington, DC (19 miles from Herndon, VA)
- 7 hours ago
Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. 10....
- Washington, DC (19 miles from Herndon, VA)
- 8 hours ago
- Washington, DC (19 miles from Herndon, VA)
- 8 hours ago
IT Helpdesk Analyst The IT Helpdesk Analyst is a first-level role with the primary responsibility of providing technology solutions and support to customers, participating in delivering assigned...
Customer Support Engineer - Technical & Client Services
- Falls Church, VA (14 miles from Herndon, VA)
- 8 hours ago
- Falls Church, VA (14 miles from Herndon, VA)
- 8 hours ago
Nice-to-Have Skills: Knowledge of relational database systems, including SQL Server (MSSQL), Oracle, and advanced SQL debugging Prior experience supporting enterprise BPM or workflow automation platforms...
Demographic Data for Herndon, VA
Moving to Herndon, VA? Find some basic demographic data about Herndon, VA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Herndon, VA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Herndon, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »