Help Desk Analyst Jobs in Goodlettsville, TN
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Lebanon, TN (24 miles from Goodlettsville, TN)
- 22 hours ago
- Lebanon, TN (24 miles from Goodlettsville, TN)
- 22 hours ago
Pay: $17.50 per hour Shift: 5:00AM to 3:30PM Monday through Thursday Location: Hixson Blvd, Lebanon, TN General Summary. The Computer Technician 1 (EMR1) description applies to varied job...
- Lebanon, TN (24 miles from Goodlettsville, TN)
- 22 hours ago
- Lebanon, TN (24 miles from Goodlettsville, TN)
- 22 hours ago
Pay: $18.50 per hour Shift: 5:00AM to 3:30PM Monday through Thursday Location: Hixson Blvd, Lebanon, TN General Summary. The Computer Technician 3 (EMR3) description applies to varied job...
- Lebanon, TN (24 miles from Goodlettsville, TN)
- 22 hours ago
- Lebanon, TN (24 miles from Goodlettsville, TN)
- 22 hours ago
Pay: $18.00 per hour plus $3.00 Shift Differential Shift: 4:00PM to 2:30AM Monday - Thursday Location: Hixson Blvd, Lebanon, TN General Summary. The Computer Technician 2 (EMR2) description...
- Nashville, TN (11 miles from Goodlettsville, TN)
- 23 hours ago
- Nashville, TN (11 miles from Goodlettsville, TN)
- 23 hours ago
systems is necessary Excellent written and verbal communication skills are necessary Demonstrated commitment to VUIT's Guiding Principles is necessary Information Technology's Guiding Principles: Trust...
- Nashville, TN (11 miles from Goodlettsville, TN)
- 1 day ago
- Nashville, TN (11 miles from Goodlettsville, TN)
- 1 day ago
systems, networks, databases and network security concepts and tools is required Experience with multi-platform Windows O/S required Experience using ITSM Ticketing tools (e.g., Service Now, Remedy...
Systems: Advanced understanding of Microsoft Windows (10/11), macOS, and mobile platforms (iOS/Android)....
- Nashville, TN (11 miles from Goodlettsville, TN)
- 2 days ago
- Nashville, TN (11 miles from Goodlettsville, TN)
- 2 days ago
Skills Desktop, Windows 10, Troubleshooting, Help desk support, Hardware, Active directory Top Skills Details Desktop,Windows 10,Troubleshooting,Help desk support,Hardware Additional Skills & Qualifications...
Senior Helpdesk Support - 3mo Contract
- Brentwood, TN (20 miles from Goodlettsville, TN)
- 3 days ago
- Brentwood, TN (20 miles from Goodlettsville, TN)
- 3 days ago
Senior Helpdesk Support - 3mo Contract WFH Flexible Brentwood, TN Job Type Contract Description The IT Support Lead is responsible for overseeing the daily operations of the IT help desk team to...
TECHNICAL SUPPORT SPECIALIST - US Residence based position
- Brentwood, TN (20 miles from Goodlettsville, TN)
- 4 days ago
- Brentwood, TN (20 miles from Goodlettsville, TN)
- 4 days ago
United States : Colorado : Aurora || United States : Colorado : Boulder || United States : Colorado : Centennial || United States : Colorado : Colorado Springs || United States : Colorado : DENVER N...
- Nashville, TN (11 miles from Goodlettsville, TN)
- 4 days ago
- Nashville, TN (11 miles from Goodlettsville, TN)
- 4 days ago
Rain is the fastest-growing earned wage access (EWA) fintech in the U.S., serving 2.5 million employees and backed by top investors like QED and Prosus. We've raised nearly $400M in...
Technical Support Specialist - HYBRID
- Brentwood, TN (20 miles from Goodlettsville, TN)
- 5 days ago
- Brentwood, TN (20 miles from Goodlettsville, TN)
- 5 days ago
Preferred Skills and Qualifications: Knowledge of and/or basic skills in: Microsoft Windows Applications and Desktop Operating Systems (Active Directory)....
- Brentwood, TN (20 miles from Goodlettsville, TN)
- 5 days ago
- Brentwood, TN (20 miles from Goodlettsville, TN)
- 5 days ago
What We Need Corpay is currently looking to hire a Technical Support Specialist to join our team. This position falls under our Corpay Payables line of business and is located in Brentwood, TN. In...
Systems: Advanced understanding of Microsoft Windows (10/11), macOS, and mobile platforms (iOS/Android). - Networking Fundamentals: TCP/IP, DNS, DHCP, SMTP, VPNs, and Active Directory concepts. - Enterprise...
- Nashville, TN (11 miles from Goodlettsville, TN)
- 6 days ago
- Nashville, TN (11 miles from Goodlettsville, TN)
- 6 days ago
Product Support Technician Success Profile This role is advertised as Technical Support Specialist but internally the role will be labeled Product Support Specialist. Wavetronix is seeking a...
- Nashville, TN (11 miles from Goodlettsville, TN)
- 8 days ago
- Nashville, TN (11 miles from Goodlettsville, TN)
- 8 days ago
Strong skills in application packaging and securing operating systems using an automation-first mindset. Expert level proficiency in Bash or Python and PowerShell scripting....
Demographic Data for Goodlettsville, TN
Moving to Goodlettsville, TN? Find some basic demographic data about Goodlettsville, TN below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Goodlettsville, TN
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Goodlettsville, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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