IT Support and Event Specialist

Job DetailsJob Location: Cumberland University - Lebanon, TN 37087Position Type: StaffEducation Level: Associate's DegreeJob Description

The IT Support and Event Specialist will work under the direction of the IT Operations Manager and the Director of Information Technology and will serve as Tier 1 support for the university’s IT support services.

Responsibilities:

Responsibilities include, but are not limited to:

Provide front-line hardware and software support for employees’ desktops and laptops, peripherals, printers and other technologies

Troubleshoot user account issues for employees and students

Support and maintain A/V equipment and classroom technology

Address advanced support cases by assessing inbound cases and assigning tickets to appropriate support personnel

Identify and report areas for improvement by assessing and evaluating incoming support cases

Assist with the setup and teardown of events

Standard Expectations:

Experience troubleshooting Windows 10/11 operating systems

Experience troubleshooting Mac operating systems

Must be familiar with common desktop and user administration paradigms and tools such as:

System imaging

MS Active Directory

Antivirus/Antimalware tools

Must have a basic understanding of computer networking

Must be able to provide advanced hardware and software support such as:

Replacing failed hardware

Operating system installation

Be willing to work outside of standard operating hours, including nights and weekends, to provide support for various events on campus on an as-needed basis

Candidate must be able to work in hot/cold conditions for I.T. projects. Must be able to carry up to 50 pounds, climb ladders, work in attics and underneath floors, and carry computer equipment across campus

Qualifications and Skills:

Possess good organizational and communication skills

Strong interpersonal skills when dealing with internal or external clients

Good troubleshooting abilities when working on complex issues

Excellent customer service skills when assisting users with technical problems

Ability to use good judgment and prioritize work effectively

Education and Experience:

Minimum of an Associate Degree in IT or 1-3 years of relevant experience in a related role

Job Type: Full-time

Benefits:

Dental insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Retirement plan

Tuition reimbursement

Vision insurance

Compensation Package:

Hourly pay

Overtime pay

Schedule:

8 hour shift

Evening shift

Monday to Friday

On call

Overtime

Weekends as needed

Experience:

IT Support: 1 year (Required)

Ability to Commute:

Lebanon, TN 37087 (Required)

Work Location: In personQualifications