Help Desk Analyst Jobs in Tennessee
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Company DescriptionIngram Marine Group encompasses our operating units involved in transporting bulk commodities on America's inland waterways, delivering fuel and supplies to the towing industry,...
Product Support Engineer Location: Nashville, TN Job Id: 970 # of Openings: 2 Job Title: Product Support Engineer Job Summary: RevSpring is looking to add an experienced, professional, and...
Remote WorkV2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquarteerd in Bloomfiled Hills, MI...
Temporary - Computer Lab/Help Desk Technician (Pool)
- Nashville, TN
- 14 hours ago
- Nashville, TN
- 14 hours ago
Title: Temporary - Computer Lab/Help Desk Technician (Pool) POSITION SUMMARY Assist with daily operations of the User Support Services Assist by helping students, faculty, and staff with...
Title: Computer Technician (2 Openings) POSITION SUMMARY Installs, repairs and maintains campus technology across all seven of the College's campuses. ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND...
Company Overview CUMULUS | Tri-Cities, TN features 5 radio stations in the Tri-Cities and surrounding area. Our stations include 101.5 WQUT Classic Rock, AM 910 WJCW Talk Radio, 104.9 Nash Icon...
Position Overview Must be a friendly, inviting person with great people skills to assist our end users with day-to-day end user issues. This will include resolving a broad range of software and...
You'll troubleshoot operating systems, applications, and hardware (desktops, laptops, phones, video conferencing, mobile devices), document solutions, and contribute to our knowledge base....
Work Schedule Standard (Mon-Fri) Environmental Conditions Able to lift 40 lbs. without assistance, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning,...
Skills: Basic technical knowledge of the following preferred: Operating systems (OS), mobile devices, networking, business applications, security products, financial services applications Uses clear...
systems Experience working and meeting SLA agreements Experience following clients escalation procedures Strong interpersonal and organizational skills Knowledge of PC images and operational programs...
Job Title: IT Operations Support Specialist Location: Morristown, TN 37813 Hours: M-F, 8-5 Interview: 30-Minute Zoom Job Description: This individual will have a site lead who will designate work...
Experience with desktop operating systems including Microsoft, and Mac OS X Extensive application support experience. Working knowledge of a range of diagnostic utilities....
Akima Infrastructure Services, LLC (AIS), is actively seeking candidates to support personnel as part of our staff augmentation team supporting the Department of Energy in Oak Ridge, TN....
systems and application software using basic test equipment or diagnostic software Maintain multi-media devices, including but not limited to telephones, printers, monitors and projectors Repair and...
Demographic Data for Tennessee
Moving to Tennessee? Find some basic demographic data about Tennessee below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Tennessee
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Tennessee offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- WAN Design / Implementation
- Software Installation
- Systems Center Configuration Manager
- LAN
- Virus Removal
- Hardware Support
- Technical Troubleshooting
- Operating Systems
- VPN
- IT Service Management
- Windows Server
- Remote Support
- DNS
- DHCP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- TCP/IP
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- ITIL
- Apple iOS
- Mac Skills
- Installation
- Resolution
- General Repair
- Customer Support
- Information Technology
- Microsoft Office 365
- Problem Resolution
- Networking
- Microsoft Active Directory
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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