Help Desk Analyst Jobs in Warrendale, PA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
IT Service Desk/Helpdesk/Desktop Support
- Beacon Hill Staffing Group, LLC
- Pittsburgh, PA (23 miles from Warrendale, PA)
- 4 days ago
- Pittsburgh, PA (23 miles from Warrendale, PA)
- 4 days ago
IT Service Desk/Helpdesk/Desktop Support at Beacon Hill Staffing Group, LLC IT Service Desk/Helpdesk/Desktop Support at Beacon Hill Staffing Group, LLC in Pittsburgh, Pennsylvania Posted in 1 day...
In PersonSenior Technical Support Engineer - BMH Job Details C0001225248P
- Metso Outotec
- Pittsburgh, PA (23 miles from Warrendale, PA)
- 5 days ago
- Pittsburgh, PA (23 miles from Warrendale, PA)
- 5 days ago
Our world depends on rocks, minerals, metals and other raw materials - the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable...
In Person- University Of Pennsylvania
- Pittsburgh, PA (23 miles from Warrendale, PA)
- 6 days ago
- Pittsburgh, PA (23 miles from Warrendale, PA)
- 6 days ago
Typical Responsibilities include: Provide Service Desk support and be accountable for the response and diagnosis of end-user issues Assist in computer troubleshooting and maintenance, operating system...
Remote- Dollar Bank
- Pittsburgh, PA (23 miles from Warrendale, PA)
- 6 days ago
- Pittsburgh, PA (23 miles from Warrendale, PA)
- 6 days ago
Share 6686BR Intern, Desktop Support End User Services Liberty Commons Pittsburgh, PA Job Description This is a year-round internship where you may be scheduled to work 20 - 25 hours a week,...
In Person Part TimeComputer Support Analyst III / Team Lead
- TEKsystems
- Pittsburgh, PA (23 miles from Warrendale, PA)
- 6 days ago
- Pittsburgh, PA (23 miles from Warrendale, PA)
- 6 days ago
The Computer Support Analyst III / Team Lead is a customer-focused technical professional providing advanced Tier III desktop and endpoint support to the University community. This role combines...
Hybrid- TEKsystems
- Pittsburgh, PA (23 miles from Warrendale, PA)
- 6 days ago
- Pittsburgh, PA (23 miles from Warrendale, PA)
- 6 days ago
Our client is looking to hire an IT Support Technician to assist with a refresh project. This client is doing a largescale technology refresh across hospitals and medical offices. This project...
In Person Contract- Mitsubishi Electric Power Products
- Warrendale, PA
- 7 days ago
- Warrendale, PA
- 7 days ago
Advanced knowledge of: PC repair and configuration Microsoft Windows operating systems Microsoft Office applications Software deployment tools (SCCM or similar platforms) Intermediate knowledge of:...
Hybrid- Insight Global, Inc.
- West Mifflin, PA (23 miles from Warrendale, PA)
- 8 days ago
- West Mifflin, PA (23 miles from Warrendale, PA)
- 8 days ago
Job Requirements West Mifflin, PA DoE Q or L Polygraph not specified Early Career (2+ yrs experience) $58,240 - $68,650 Job Description Required Skills & Experience 1. Active DOD Top Secret, will...
In PersonTechnical Support / Helpdesk Coordinator (Level 1)
- Eliassen Group
- Warrendale, PA
- 11 days ago
- Warrendale, PA
- 11 days ago
Onsite in Warrendale, PA Our client seeks a Technical Support / Helpdesk Coordinator (Level 1) to provide Level 1 systems support, ticket coordination, and administrative assistance to the Support...
In Person- TEKsystems
- Pittsburgh, PA (23 miles from Warrendale, PA)
- 12 days ago
- Pittsburgh, PA (23 miles from Warrendale, PA)
- 12 days ago
The Computer Support Analyst III / Team Lead is a customer-focused technical professional providing advanced Tier III desktop and endpoint support to the University community. This role combines...
Hybrid- Seegrid
- Pittsburgh, PA (23 miles from Warrendale, PA)
- 13 days ago
- Pittsburgh, PA (23 miles from Warrendale, PA)
- 13 days ago
Why Join Seegrid? Seegrid is the leading provider of Physical AI for material handling. Our solution includes autonomous mobile robots (AMRs), fleet management software, actionable analytics, and...
In PersonEntry-Level IT Support Associate (B)
- Expedient
- Pittsburgh, PA (23 miles from Warrendale, PA)
- 14 days ago
- Pittsburgh, PA (23 miles from Warrendale, PA)
- 14 days ago
Expedient is hiring an entry-level opportunity that offers a fast-track to learning, promotion and career growth. The IT Support Associate,in our Pittsburgh / Greentree, PA data center, will join...
HybridEntry-Level IT Support Associate (F)
- Expedient
- Pittsburgh, PA (23 miles from Warrendale, PA)
- 16 days ago
- Pittsburgh, PA (23 miles from Warrendale, PA)
- 16 days ago
Expedient is hiring an entry-level opportunity that offers a fast-track to learning, promotion and career growth. The IT Support Associate,in our Pittsburgh, PA data center, will join the...
HybridComputer Support Analyst III and Team Lead Computing and Technology Services (CTS)
- HERC
- Homestead, PA (21 miles from Warrendale, PA)
- 19 days ago
- Homestead, PA (21 miles from Warrendale, PA)
- 19 days ago
Salary: $60,000 annual salary Benefits: The University offers generous benefits including paid time off (holidays, holy days and vacation), employer matching contributions to the retirement plan,...
In PersonComputer Support Analyst III and Team Lead Computing and Technology Services (CTS)
- Duquesne University
- Pittsburgh, PA (23 miles from Warrendale, PA)
- 21 days ago
- Pittsburgh, PA (23 miles from Warrendale, PA)
- 21 days ago
Computer Support Analyst III and Team Lead - Computing and Technology Services (CTS) Salary: $60,000 annual salary Benefits: The University offers generous benefits including paid time off...
In PersonDemographic Data for Warrendale, PA
Moving to Warrendale, PA? Find some basic demographic data about Warrendale, PA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Warrendale, PA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Warrendale, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »