Help Desk Analyst Jobs in University Park, PA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
IT Support Services II-Help Desk
- Sundog
- State College, PA (1 mile from University Park, PA)
- 3 days ago
- State College, PA (1 mile from University Park, PA)
- 3 days ago
Strong knowledge of operating systems (e.g., Windows Server, Linux, macOS) and enterprise applications. Experience with networking concepts, including TCP/IP, DNS, DHCP, and VPN configurations....
In Person- University System of New Hampshire
- State College, PA (1 mile from University Park, PA)
- 8 days ago
- State College, PA (1 mile from University Park, PA)
- 8 days ago
Expertise and documented experience in multiple information technology areas (networks, configuration management, security, operating systems, software) and experience with both Microsoft Windows and...
In Person- University System of New Hampshire
- State College, PA (1 mile from University Park, PA)
- 8 days ago
- State College, PA (1 mile from University Park, PA)
- 8 days ago
Expertise in multiple information technology areas (networks, configuration management, security, operating systems, software) and experience with both Windows and Macintosh OSX computer platforms,...
In PersonProcurement Associate - Shared Services Help Desk
- The Pennsylvania State University
- State College, PA (1 mile from University Park, PA)
- 13 days ago
- State College, PA (1 mile from University Park, PA)
- 13 days ago
Procurement Associate - Shared Services Help Desk The Pennsylvania State University paid time off, sick time, remote work United States, Pennsylvania, University Park 201 Old Main (Show on map)...
RemoteProcurement Associate - Shared Services Help Desk
- Penn State University
- University Park, PA
- 13 days ago
- University Park, PA
- 13 days ago
APPLICATION INSTRUCTIONS: CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply...
HybridOffice and Technology Assistant
- CenterWell
- State College, PA (1 mile from University Park, PA)
- 17 days ago
- State College, PA (1 mile from University Park, PA)
- 17 days ago
Office and Technology Assistant State College, PA 2 DAYS AGO 22567128 Summary State College, PA In-Person Competitive Salary 1 Years Experience High school graduate or equivalency certificate...
In PersonIT Support Staff - Part-Time (Student)
- The Pennsylvania State University
- State College, PA (1 mile from University Park, PA)
- 21 days ago
- State College, PA (1 mile from University Park, PA)
- 21 days ago
IT Support Staff - Part-Time (Student) The Pennsylvania State University remote work United States, Pennsylvania, University Park 201 Old Main (Show on map) May 11, 2026 APPLICATION INSTRUCTIONS:...
Remote Part TimeIT Support Staff - Part-Time (Student)
- Penn State University
- University Park, PA
- 21 days ago
- University Park, PA
- 21 days ago
APPLICATION INSTRUCTIONS: CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply...
Hybrid Part TimePart Time IT Support Intership
- The Pennsylvania State University
- State College, PA (1 mile from University Park, PA)
- 24 days ago
- State College, PA (1 mile from University Park, PA)
- 24 days ago
APPLICATION INSTRUCTIONS: CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply...
Remote Part TimeTechnology Support Specialist II
- Georgia College
- State College, PA (1 mile from University Park, PA)
- 24 days ago
- State College, PA (1 mile from University Park, PA)
- 24 days ago
KNOWLEDGE - In-depth knowledge of Microsoft Windows and macOS operating systems. - Proficiency with Microsoft Endpoint Manager (Intune) and JAMF. - Experience supporting mobile devices, peripherals,...
In PersonPart-Time IT Support - Auxiliary and Business Services
- Penn State University
- University Park, PA
- 30+ days ago
- University Park, PA
- 30+ days ago
APPLICATION INSTRUCTIONS: CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply...
Hybrid Part TimePart-Time IT Support - Auxiliary and Business Services (Summer Only)
- The Pennsylvania State University
- State College, PA (1 mile from University Park, PA)
- 30+ days ago
- State College, PA (1 mile from University Park, PA)
- 30+ days ago
APPLICATION INSTRUCTIONS: CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply...
Remote Part TimeOnsite Desktop Support Technician
- Genesis10
- State College, PA (1 mile from University Park, PA)
- 45+ days ago
- State College, PA (1 mile from University Park, PA)
- 45+ days ago
Onsite Desktop Support Technician#26-04706 State College, PA On-site Right to Hire Starts 5/04/2026 Ends 11/06/2026 Job Description Genesis10 is currently seeking a Service Desk Technician for a...
In PersonHelp Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in University Park, PA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in University Park, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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