Help Desk Analyst Jobs in University Park, PA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Part Time - Information Technology - User Support Specialist
- State College, PA (1 mile from University Park, PA)
- 8 days ago
- State College, PA (1 mile from University Park, PA)
- 8 days ago
Part Time - Information Technology - User Support Specialist Pennsylvania State University University Park, PA Full-time Information Services / Technology (IT) Posted on May 15, 2025 Part Time -...
IT Support Staff - Part-Time (Student)
- University Park, PA
- 12 days ago
- University Park, PA
- 12 days ago
APPLICATION INSTRUCTIONS: CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply...
- Huntingdon, PA (17 miles from University Park, PA)
- 13 days ago
- Huntingdon, PA (17 miles from University Park, PA)
- 13 days ago
IT Support Technician Location: Huntingdon This is an onsite role with a requirement to travel to our offices Cambridge. Level: IC2 Department: IT About Xaar Inkjet Innovator. Trusted Partner....
Part Time - MRI IT Support/Programming Wage Position
- University Park, PA
- 30+ days ago
- University Park, PA
- 30+ days ago
APPLICATION INSTRUCTIONS: CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply...
Part Time - MRI IT Support/Programming Wage Position
- State College, PA (1 mile from University Park, PA)
- 30+ days ago
- State College, PA (1 mile from University Park, PA)
- 30+ days ago
APPLICATION INSTRUCTIONS: CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply...
Part Time - Information Technology - User Support Specialist
- University Park, PA
- 90+ days ago
- University Park, PA
- 90+ days ago
APPLICATION INSTRUCTIONS: CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply...
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in University Park, PA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in University Park, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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