Onsite Desktop Support Technician

Onsite Desktop Support Technician#26-04706

State College, PA

On-site

Right to Hire

Starts 5/04/2026

Ends 11/06/2026

Job Description

Genesis10 is currently seeking a Service Desk Technician for a contract to hire position with a Global Manufacturing Company located in State College, PA. This is an on-site 6+ month opportunity.

Pay Range- $25.00-30.00

In this role, the technician will be responsible for providing on-site IT support, managing service delivery, and documenting all tasks within the ServiceNow platform. The position involves a wide range of duties including hardware and software support, PC lifecycle management, and assisting with a large-scale PC conversion project.

Responsibilities:

Perform Service Desk tasks according to Standard Operating Procedures (SOPs)

Manage Service Delivery for primary (assigned) site, and also other regional sites within immediate Team

Identify and deliverputer hardware, software and miscellaneous services meeting the defined Service Level Agreements (SLAs)

Accurately document instances of hardware failure, repair, installation, and removal in the ITIL Service Desk system

Perform tasks related to Service Desk support in acquisition integrations

Administer and support current Anti-virus and Tanium software implementations to ensure the security of client systems

Monitor desktops for patching and anti-viruspliance

Maintain the Configuration Management Data Base (CMDB) within the Service Desk system ensuring accurate IT inventory documentation

Perform activities related to the operations and monitoring of the IT environment, including on-site support at shopfloor and field services

Perform timely activities related to the PC lifecycle: Install, Move, Add, Change, Refresh, Stock, Dispose

Implement, configure, troubleshoot and maintain network er/scanner MFD

Implement, configure, troubleshoot and maintain desktop Teams and mobile phones

Resolve backlog for incidents & SRs, report progress to end users and track root cause analysis

Obtain approval and purchase hardware and software as required or requested

Perform VIP support on site when requested

Participate in projects that are large scale deployments of client support level software or hardware

Identify needs for end user training / tutorials and deliver them

Perform other duties as assigned by the Service Delivery Management Teams

Requirements:

Bachelor's degree or country equivalent in a relevant discipline ormensuratebination of relevant experience and certifications

Minimum 3 years of experience in related IT roles

Windows 7/10/11 user and administrator knowledge/experience (Proven MS Certifications/trainings)

Proven TCP/IP and networking knowledge and work experience (ICND1)

PC Desktop/Laptop hardware knowledge at professional level

Audio/Video equipment support experience

Proven English language knowledge working level both oral and written (intermediate level minimum)

Demonstrated customer focus - evaluates decisions through the eyes of the customer

Strong analytical skills - strong problem-solving skills,municates in a clear and concise manner and effectively evaluates information / data to make decisions

Knowledge of ITIL Foundations

Ability to present ideas in user-friendly language

Desired skills:

Experience managing 3rd party service providers

Apple Mac, iOS and Android expertise

Ability to effectively prioritize and execute tasks in a high-pressure environment

Able to read and understand technical manuals, standard operating procedures, and OEM guides

Broad understanding of IT Infrastructure and support processes

Change oriented - actively generates process improvements

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please !

About Genesis10:

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.

Benefits of Working with Genesis10:

Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.

The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.

Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)

Behavioral Health Platform

Medical, Dental, Vision

Health Savings Account

Voluntary Hospital Indemnity (Critical Illness & Accident)

Voluntary Term Life Insurance

401K

Sick Pay (for applicable states/municipalities)

Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit genesis10

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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