Help Desk Analyst Jobs in Pittsburgh, PA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
IT Support Associate II, Ops Tech Solutions (OTS) - Fixed Field
- Amazon
- New Stanton, PA (16 miles from Pittsburgh, PA)
- 5 hours ago
- New Stanton, PA (16 miles from Pittsburgh, PA)
- 5 hours ago
systems support experience or equivalent experience Preferred Qualifications - CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant...
In PersonIT Service Desk/Helpdesk/Desktop Support
- Beacon Hill Staffing Group, LLC
- Pittsburgh, PA
- 4 days ago
- Pittsburgh, PA
- 4 days ago
IT Service Desk/Helpdesk/Desktop Support at Beacon Hill Staffing Group, LLC IT Service Desk/Helpdesk/Desktop Support at Beacon Hill Staffing Group, LLC in Pittsburgh, Pennsylvania Posted in 1 day...
In PersonSenior Technical Support Engineer - BMH Job Details C0001225248P
- Metso Outotec
- Pittsburgh, PA
- 5 days ago
- Pittsburgh, PA
- 5 days ago
Our world depends on rocks, minerals, metals and other raw materials - the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable...
In Person- University Of Pennsylvania
- Pittsburgh, PA
- 6 days ago
- Pittsburgh, PA
- 6 days ago
Typical Responsibilities include: Provide Service Desk support and be accountable for the response and diagnosis of end-user issues Assist in computer troubleshooting and maintenance, operating system...
RemoteShare 6686BR Intern, Desktop Support End User Services Liberty Commons Pittsburgh, PA Job Description This is a year-round internship where you may be scheduled to work 20 - 25 hours a week,...
In Person Part TimeComputer Support Analyst III / Team Lead
- TEKsystems
- Pittsburgh, PA
- 6 days ago
- Pittsburgh, PA
- 6 days ago
The Computer Support Analyst III / Team Lead is a customer-focused technical professional providing advanced Tier III desktop and endpoint support to the University community. This role combines...
HybridOur client is looking to hire an IT Support Technician to assist with a refresh project. This client is doing a largescale technology refresh across hospitals and medical offices. This project...
In Person Contract- Mitsubishi Electric Power Products
- Warrendale, PA (23 miles from Pittsburgh, PA)
- 7 days ago
- Warrendale, PA (23 miles from Pittsburgh, PA)
- 7 days ago
Advanced knowledge of: PC repair and configuration Microsoft Windows operating systems Microsoft Office applications Software deployment tools (SCCM or similar platforms) Intermediate knowledge of:...
HybridJob Requirements West Mifflin, PA DoE Q or L Polygraph not specified Early Career (2+ yrs experience) $58,240 - $68,650 Job Description Required Skills & Experience 1. Active DOD Top Secret, will...
In PersonTechnical Support / Helpdesk Coordinator (Level 1)
- Eliassen Group
- Warrendale, PA (23 miles from Pittsburgh, PA)
- 11 days ago
- Warrendale, PA (23 miles from Pittsburgh, PA)
- 11 days ago
Onsite in Warrendale, PA Our client seeks a Technical Support / Helpdesk Coordinator (Level 1) to provide Level 1 systems support, ticket coordination, and administrative assistance to the Support...
In PersonThe Computer Support Analyst III / Team Lead is a customer-focused technical professional providing advanced Tier III desktop and endpoint support to the University community. This role combines...
HybridWhy Join Seegrid? Seegrid is the leading provider of Physical AI for material handling. Our solution includes autonomous mobile robots (AMRs), fleet management software, actionable analytics, and...
In PersonEntry-Level IT Support Associate (B)
- Expedient
- Pittsburgh, PA
- 14 days ago
- Pittsburgh, PA
- 14 days ago
Expedient is hiring an entry-level opportunity that offers a fast-track to learning, promotion and career growth. The IT Support Associate,in our Pittsburgh / Greentree, PA data center, will join...
HybridAnalyst III, Technical Support
- Waste Management
- West Newton, PA (13 miles from Pittsburgh, PA)
- 15 days ago
- West Newton, PA (13 miles from Pittsburgh, PA)
- 15 days ago
Provide advanced technical support for enduser computing environments, including PC hardware, operating systems, and enterprise applications....
In PersonEntry-Level IT Support Associate (F)
- Expedient
- Pittsburgh, PA
- 16 days ago
- Pittsburgh, PA
- 16 days ago
Expedient is hiring an entry-level opportunity that offers a fast-track to learning, promotion and career growth. The IT Support Associate,in our Pittsburgh, PA data center, will join the...
HybridDemographic Data for Pittsburgh, PA
Moving to Pittsburgh, PA? Find some basic demographic data about Pittsburgh, PA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Pittsburgh, PA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Pittsburgh, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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