Help Desk Analyst Jobs in Pittsburgh, PA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Warrendale, PA (23 miles from Pittsburgh, PA)
- 15 hours ago
- Warrendale, PA (23 miles from Pittsburgh, PA)
- 15 hours ago
Required Experience/Skills for the Help Desk Analyst: 1 - 2 + years of experience in a technical support or help desk position Proficiency in Windows and macOS operating systems....
- Canonsburg, PA (15 miles from Pittsburgh, PA)
- 15 hours ago
- Canonsburg, PA (15 miles from Pittsburgh, PA)
- 15 hours ago
Systems Attention to detail with the ability to troubleshoot, problem solve and multi-task Previous Help Desk experience a PLUS!...
Description Under the direction of management and more senior members of the team, the Help Desk Support Analyst - Associate will provide day to day support remotely by telephone and chat, for the UPMC...
- Youngwood, PA (18 miles from Pittsburgh, PA)
- 2 days ago
- Youngwood, PA (18 miles from Pittsburgh, PA)
- 2 days ago
HELP DESK ANALYST Location: Youngwood, PA JOB DESCRIPTION: Job Opening: Help Desk Analyst Salary: $50,000 - $55,000 We're seeking a skilled IT Systems & Network Administrator to lead the planning, implementation...
Information technology Support Specialist
- Canonsburg, PA (15 miles from Pittsburgh, PA)
- 2 days ago
- Canonsburg, PA (15 miles from Pittsburgh, PA)
- 2 days ago
Information technology Support Specialist CONSOL Energy, 275 Technology Drive Suite 101, Canonsburg, Pennsylvania, United States of America Req #29 Sunday, April 27, 2025 Privacy Policy - Core...
- Canonsburg, PA (15 miles from Pittsburgh, PA)
- 4 days ago
- Canonsburg, PA (15 miles from Pittsburgh, PA)
- 4 days ago
The Technical Support Specialist's role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and...
(CEI) is seeking a talented IT Help Desk Support Analyst to join our Client's dynamic team....
- White Oak, PA (5 miles from Pittsburgh, PA)
- 4 days ago
- White Oak, PA (5 miles from Pittsburgh, PA)
- 4 days ago
Provide PC support including Windows operating system and basic networking. Have the willingness and ability to work nights, weekends, and holidays....
Job Description This is a year-round internship where you may be scheduled to work 20 - 25 hours a week, Monday through Friday. This internship is designed to give you real life work experience as...
Insight Global is seeking 1 IT Support Analysts to sit onsite for a local higher education client. These candidates would provide support to all IT-related activities, assistance end users,...
- Blawnox, PA (12 miles from Pittsburgh, PA)
- 12 days ago
- Blawnox, PA (12 miles from Pittsburgh, PA)
- 12 days ago
systems, office productivity suites, antivirus, browsers, etc....
Biomedical Equipment Support Specialist (Information Systems)
- Pittsburgh, PA
- 12 days ago
- Pittsburgh, PA
- 12 days ago
Facilitates operating system updates, upgrades, and virus protection....
Mainframe Technical Support Engineer - Storage Management
- Pittsburgh, PA
- 13 days ago
- Pittsburgh, PA
- 13 days ago
Please Note: If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) If you already have a Candidate Account, please...
Solid technical knowledge of enterprise level computing, mobile devices, supported Microsoft operating systems, business software and office productivity tools Troubleshooting experience on Microsoft...
Senior Associate, Production Services Application Support Analyst
- Pittsburgh, PA
- 15 days ago
- Pittsburgh, PA
- 15 days ago
Exclusively worked on UNIX/Linux operating systems Database knowledge with strong SQL skills like Oracle, Sql Server, etc Hands-on experience in scripting or programming languages like Python, Perl,...
Demographic Data for Pittsburgh, PA
Moving to Pittsburgh, PA? Find some basic demographic data about Pittsburgh, PA below.
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Salary for Help Desk Analyst Jobs in Pittsburgh, PA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Pittsburgh, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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