Help Desk Analyst Jobs in Philadelphia, PA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Camden, NJ (2 miles from Philadelphia, PA)
- 17 hours ago
- Camden, NJ (2 miles from Philadelphia, PA)
- 17 hours ago
desk analyst to join their team!...
Remote WorkBusiness Unit Application Support Analyst III (US)
- Mount Laurel, NJ (13 miles from Philadelphia, PA)
- 22 hours ago
- Mount Laurel, NJ (13 miles from Philadelphia, PA)
- 22 hours ago
Work Location: Mount Laurel, New Jersey, United States of America Hours: 40 Pay Details: $33.00 - $49.50 USD TD is committed to providing fair and equitable compensation opportunities to all...
AFS Tool and Configuration Support Engineer - Collaborative Technology Liaison (Hiring Immediately)
- Philadelphia, PA
- 1 day ago
- Philadelphia, PA
- 1 day ago
Job Family:Software Development & Support (Digital)Travel Required:Up to 10%Clearance Required:NoneWhat You Will Do:The AFS Tool and Configuration Support Engineer will work closely with clients,...
Interact with asset management, network services, software systems engineering, applications development and/or printer maintenance services to restore service and/or identify and correct core problem...
Business Unit Application Support Analyst Ld (US)
- Mount Laurel, NJ (13 miles from Philadelphia, PA)
- 1 day ago
- Mount Laurel, NJ (13 miles from Philadelphia, PA)
- 1 day ago
Work Location: Mount Laurel, New Jersey, United States of America Hours: 40 Pay Details: $86,840 - $130,000 USD TD is committed to providing fair and equitable compensation opportunities to all...
Senior Executive IT Support Engineer
- King of Prussia, PA (15 miles from Philadelphia, PA)
- 2 days ago
- King of Prussia, PA (15 miles from Philadelphia, PA)
- 2 days ago
A leading healthcare company headquartered in King of Prussia, PA is seeking a Senior Executive IT Support Engineer to provide high-level support to executive leadership and senior staff. This...
Help Desk Representative Tier 1- Temporary Part-time
- Camden, NJ (2 miles from Philadelphia, PA)
- 2 days ago
- Camden, NJ (2 miles from Philadelphia, PA)
- 2 days ago
Position Information (Default Section) Title Help Desk Representative Tier 1- Temporary Part-time Overview Camden County College is one of the largest community colleges in New Jersey and ranks...
systems and software Strong customer service orientation and ability to follow through issues to resolution....
Philadelphia, PA 1 DAYS AGO 21755600 Summary Philadelphia, PA Competitive Salary 0 Years Experience High school graduate or equivalency certificate (GED) No Commisssion 40.00 hours per week / Day...
Position: Salesforce Administrator- Support Specialist Location: Mechanicsburg, PA (ONSITE) Schedule: Monday-Friday, 8:00AM-5:00PM (Full-Time) Who We Are: West Shore Home is a technology-driven...
IT support analyst (Part-time)
- Conshohocken, PA (11 miles from Philadelphia, PA)
- 4 days ago
- Conshohocken, PA (11 miles from Philadelphia, PA)
- 4 days ago
IT support analyst (Part-time) IT support analyst (contractor) - Onsite/ Part-time Start Date: ASAP Schedule: Part-time (Tuesday, Wednesday, Thursday) Role: Provide onsite support to our existing...
- Wilmington, DE (24 miles from Philadelphia, PA)
- 4 days ago
- Wilmington, DE (24 miles from Philadelphia, PA)
- 4 days ago
Essential Position (Y/N): LSUE is an Equal Opportunity Employer....
Technical Support Specialist Temple University, United States 1 day ago Location: Philadelphia, PENNSYLVANIA Job Type: FullTime Technical Support Specialist - (25002084) Description Temple...
Senior IT Support Analyst (US)
- Mount Laurel, NJ (13 miles from Philadelphia, PA)
- 6 days ago
- Mount Laurel, NJ (13 miles from Philadelphia, PA)
- 6 days ago
Work Location: Mount Laurel, New Jersey, United States of America Hours: 40 Pay Details: $68,640 - $102,960 USD TD is committed to providing fair and equitable compensation opportunities to all...
Support Engineer IV - AMZ9160534
- Malvern, PA (20 miles from Philadelphia, PA)
- 6 days ago
- Malvern, PA (20 miles from Philadelphia, PA)
- 6 days ago
MULTIPLE POSITIONS AVAILABLE Employer: AMAZON.COM SERVICES LLC Offered Position: Support Engineer IV Job Location: Malvern, Pennsylvania Job Number: AMZ9160534 Position Responsibilities: Provide...
Demographic Data for Philadelphia, PA
Moving to Philadelphia, PA? Find some basic demographic data about Philadelphia, PA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Philadelphia, PA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Philadelphia, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »