Help Desk Analyst Jobs in Philadelphia, PA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Desktop Support Engineer OR Field Engineer
- DCM Infotech Limited
- Philadelphia, PA
- 1 day ago
- Philadelphia, PA
- 1 day ago
Title: Desktop Support Engineer OR Field Engineer Location: Philadelphia, PA, Duration: 12+ Months Contract Job Responsibilities: Computer hardware set up, basic hardware and software...
In Person- UGI Corporation
- King of Prussia, PA (15 miles from Philadelphia, PA)
- 2 days ago
- King of Prussia, PA (15 miles from Philadelphia, PA)
- 2 days ago
Working knowledge of Windows operating system, MS Office suite (Word, Excel, PowerPoint, and Outlook). Knowledge of VoIP phone systems preferred. Knowledge of Citrix environment preferred....
In PersonDesktop / Field Support Technician
- Teceze Ltd
- Philadelphia, PA
- 4 days ago
- Philadelphia, PA
- 4 days ago
systems and applications Support Microsoft Office and enterprise applications Diagnose and resolve VPN, wireless, and broadband connectivity issues Install and configure local/network printers and...
In PersonDesign Technology Support Specialist (AEC Technology)
- Core States Group
- Philadelphia, PA
- 4 days ago
- Philadelphia, PA
- 4 days ago
At Core States Group, the work you do matters to the clients we serve, the communities we support, and the teams who rely on one another to deliver with excellence. Our Cause is powerful: to...
In PersonIT Support Engineer II Mullen Coughlin is a highly successful, fast growing multi-country niche law firm focused exclusively on counseling organizations in the context of data privacy, including...
In Person- White Horse Village
- Newtown Square, PA (14 miles from Philadelphia, PA)
- 5 days ago
- Newtown Square, PA (14 miles from Philadelphia, PA)
- 5 days ago
systems, and applications....
In PersonIT Support Associate II, Ops Tech Solutions (OTS)
- Amazon
- Norristown, PA (15 miles from Philadelphia, PA)
- 6 days ago
- Norristown, PA (15 miles from Philadelphia, PA)
- 6 days ago
systems support experience or equivalent experience Preferred Qualifications - CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant...
In PersonSenior HR Analytics & Systems Support Specialist
- Venerable
- West Chester, PA (23 miles from Philadelphia, PA)
- 6 days ago
- West Chester, PA (23 miles from Philadelphia, PA)
- 6 days ago
The Sr. HR Analytics & System Support Specialist is responsible for developing and maintaining HR reports, dashboards, and data extracts while ensuring data integrity, governance, and compliance...
In PersonField Engineer 4/Computer Technician W2 Only
- Apidel Technologies
- Philadelphia, PA
- 6 days ago
- Philadelphia, PA
- 6 days ago
Field Engineer 4/Computer Technician - W2 Only Location: Philadelphia, PA Driving: Weekly Mileage: 250-350 per week, 50-70 miles per day. (All mileage during the day to work locations are...
In Person- Onbe, Inc
- Conshohocken, PA (11 miles from Philadelphia, PA)
- 6 days ago
- Conshohocken, PA (11 miles from Philadelphia, PA)
- 6 days ago
Summary: The Client Support Specialist (CSS) collaborates with the Client Support Management team to ensure the success of our client programs! The Specialist role works closely with Client...
In PersonSenior IT Help Desk Technician
- CACI
- King of Prussia, PA (15 miles from Philadelphia, PA)
- 8 days ago
- King of Prussia, PA (15 miles from Philadelphia, PA)
- 8 days ago
systems and solutions Excellent communication and documentation skills Proven customer-focused service orientation Proven knowledge of basic troubleshooting Strong problem-solving skills Ability to...
In Person- Montgomery County (PA)
- Norristown, PA (15 miles from Philadelphia, PA)
- 8 days ago
- Norristown, PA (15 miles from Philadelphia, PA)
- 8 days ago
Reporting to the Client Assistance Manager, the Senior IT Help Desk Associate provides operational leadership for the ITS Help Desk, serving as the primary point of escalation and day-to-day...
Remote- Beacon Hill Staffing Group
- Wayne, PA (14 miles from Philadelphia, PA)
- 8 days ago
- Wayne, PA (14 miles from Philadelphia, PA)
- 8 days ago
To Apply for this Job Click Here Location: 5 days/week on site in Wayne, PA Duration: 4-6+ month contract We are seeking a Desktop Support Technician with experience supporting Windows 11...
In PersonHelpdesk & Digital Support Technician
- DELTA COMMUNITY SUPPORTS
- Penllyn, PA (15 miles from Philadelphia, PA)
- 10 days ago
- Penllyn, PA (15 miles from Philadelphia, PA)
- 10 days ago
Understand and be able to use desktop and software support skills, including but not limited to: Microsoft Operating Systems (Windows 10, Server 2012, 2016, 2019) Microsoft Office (Word, Excel, PowerPoint...
In PersonSr IT Support Analyst (US) Ramblewood, NJ, USA
- TD Bank Group
- Mount Laurel, NJ (13 miles from Philadelphia, PA)
- 11 days ago
- Mount Laurel, NJ (13 miles from Philadelphia, PA)
- 11 days ago
Qualifications and Skills: Proven experience supporting applications hosted on virtual and cloud-based systems. 5+ years of experience working with Operating Systems (Microsoft Windows, Linux), Active...
In PersonDemographic Data for Philadelphia, PA
Moving to Philadelphia, PA? Find some basic demographic data about Philadelphia, PA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Philadelphia, PA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Philadelphia, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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