Help Desk Analyst Jobs in Philadelphia, PA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Desktop Support Technician II US
- Plymouth Mtng, PA (12 miles from Philadelphia, PA)
- 1 day ago
- Plymouth Mtng, PA (12 miles from Philadelphia, PA)
- 1 day ago
Job#: 2076188 Job Description: Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and...
Installing, configuring and troubleshooting user laptops, workstations, printers, mobile devices and other office IT equipment Configuring, administering and updating Windows, MAC, Linux operating systems...
Overview Why We Need Your Talents: As a Customer Support Engineer I, you are the first point of contact for all issues reported by both external and internal customers. This position requires...
- Turnersville, NJ (13 miles from Philadelphia, PA)
- 1 day ago
- Turnersville, NJ (13 miles from Philadelphia, PA)
- 1 day ago
Summary/Objective The IT Technician responsible for assisting employees with question on the usage of technology and for installing and maintaining computer hardware, software and networks....
Helpdesk Level 2 support Fulltime
- Cherry Hill, NJ (7 miles from Philadelphia, PA)
- 2 days ago
- Cherry Hill, NJ (7 miles from Philadelphia, PA)
- 2 days ago
. + Install, configure, and maintain software applications and operating systems. + Perform regular maintenance tasks on hardware and software systems. + Provide end-user training on software applications...
Must Have Technical/Functional Skills Cisco certifications are required. Minimum of 5 years experience with Palo Alto NGFW. Minimum of 10 years network engineering experience. Must align with...
- Wilmington, DE (24 miles from Philadelphia, PA)
- 2 days ago
- Wilmington, DE (24 miles from Philadelphia, PA)
- 2 days ago
Demond May referred Cynde Pritchard from the IT internship program to join the team at the City of Wilmington at 18.50 an hour
A local educational institute is looking to hire an Application Support Analyst to manage and support their educational systems. They are looking for someone to manage, configure, and maintain...
Business Unit Application Support Analyst III (US)
- Mount Laurel, NJ (13 miles from Philadelphia, PA)
- 2 days ago
- Mount Laurel, NJ (13 miles from Philadelphia, PA)
- 2 days ago
Work Location: Mount Laurel, New Jersey, United States of America Hours: 40 Pay Details: $33.00 - $49.50 USD TD is committed to providing fair and equitable compensation opportunities to all...
Assistant Vice President, Customer Experience & IT Support
- Villanova, PA (11 miles from Philadelphia, PA)
- 2 days ago
- Villanova, PA (11 miles from Philadelphia, PA)
- 2 days ago
Posting Number: 20254388S Position Title: Assistant Vice President, Customer Experience & IT Support Position Type: Staff Location: Villanova, PA Recruitment Type: Internal/External Applicants...
Informatica & Tableau Support Engineer
- Wilmington, DE (24 miles from Philadelphia, PA)
- 3 days ago
- Wilmington, DE (24 miles from Philadelphia, PA)
- 3 days ago
Troubleshooting informatica mapping, transformation components; Must have Unix command level experience; A solid understanding of SQL, relational database management system, data modeling, and normalization...
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Cupid/Radiant Support Specialist you will have the ability to...
- Woodbury Heights, NJ (9 miles from Philadelphia, PA)
- 3 days ago
- Woodbury Heights, NJ (9 miles from Philadelphia, PA)
- 3 days ago
Technical Skills: Proficiency in Windows operating systems, familiarity with MacOS, iOS, and ChromeOS.? Understanding of computer hardware components and peripherals.?...
Senior Sales Support Specialist
- West Chester, PA (23 miles from Philadelphia, PA)
- 3 days ago
- West Chester, PA (23 miles from Philadelphia, PA)
- 3 days ago
Job title Senior Sales Support Specialist Function Sales Enablement Sub function Sales Operations & Administration Category Experienced Analyst, Sales Operations & Administration (P5) Location...
Intermediate knowledge of the Windows Server Operating System and the ability to perform domain related administrative tasks....
Demographic Data for Philadelphia, PA
Moving to Philadelphia, PA? Find some basic demographic data about Philadelphia, PA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Philadelphia, PA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Philadelphia, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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