Help Desk Analyst Jobs in Philadelphia, PA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
IT Help Desk / Support Specialist - Collegeville, PA
- Collegeville, PA (21 miles from Philadelphia, PA)
- 18 hours ago
- Collegeville, PA (21 miles from Philadelphia, PA)
- 18 hours ago
Overview GCG is currently seeking an IT Support Specialist to join our team within our Collegeville, PA office! As an integral member of our IT Support team, you will leverage technical know-how...
IT Help Desk Analyst 1 (day shift) - HYBRID (2 days per week onsite)
- Newtown Square, PA (14 miles from Philadelphia, PA)
- 23 hours ago
- Newtown Square, PA (14 miles from Philadelphia, PA)
- 23 hours ago
Skip to main content Saved jobs(0) - IT Help Desk Analyst 1 (day shift) - HYBRID (2 days per week onsite) This job is available in 2 locations See all Category Business Administration Job Id 00585434...
Business Unit Application Support Analyst III (US)
- Mount Laurel, NJ (13 miles from Philadelphia, PA)
- 1 day ago
- Mount Laurel, NJ (13 miles from Philadelphia, PA)
- 1 day ago
Work Location: Mount Laurel, New Jersey, United States of America Hours: 40 Pay Details: $33.00 - $49.50 USD TD is committed to providing fair and equitable compensation opportunities to all...
Business Unit Application Support Analyst Ld (US)
- Mount Laurel, NJ (13 miles from Philadelphia, PA)
- 1 day ago
- Mount Laurel, NJ (13 miles from Philadelphia, PA)
- 1 day ago
Work Location: Mount Laurel, New Jersey, United States of America Hours: 40 Pay Details: $86,840 - $130,000 USD TD is committed to providing fair and equitable compensation opportunities to all...
- Florence, NJ (22 miles from Philadelphia, PA)
- 1 day ago
- Florence, NJ (22 miles from Philadelphia, PA)
- 1 day ago
Position Summary The Technical Support Specialist is primary IT support for the Florence and Jersey City locations. Role will support all technical IT related aspects of the locations, participate...
- Wilmington, DE (24 miles from Philadelphia, PA)
- 2 days ago
- Wilmington, DE (24 miles from Philadelphia, PA)
- 2 days ago
Provide swift and professional deskside IT support Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions Install,...
- Wilmington, DE (24 miles from Philadelphia, PA)
- 2 days ago
- Wilmington, DE (24 miles from Philadelphia, PA)
- 2 days ago
Imaging & Deployment: Develop and maintain desktop images for various operating systems and configurations....
- Doylestown, PA (24 miles from Philadelphia, PA)
- 2 days ago
- Doylestown, PA (24 miles from Philadelphia, PA)
- 2 days ago
The Tyndale Company, an 8x Top Workplace winner in PA and certified woman-owned business, is seeking a Help Desk Technician to support our growing team. In this role, you'll ensure all Tyndale...
Support Engineer I (Frontline Central)
- Wayne, PA (14 miles from Philadelphia, PA)
- 2 days ago
- Wayne, PA (14 miles from Philadelphia, PA)
- 2 days ago
Support Engineer I (Frontline Central) Location: Wayne, PA, United States Description Support Engineer I - (Frontline Central) Location Requirements: Hybrid to Wayne or Naperville. Remote...
Support Engineer II (eStar/V3/eSped Solutions)
- Wayne, PA (14 miles from Philadelphia, PA)
- 2 days ago
- Wayne, PA (14 miles from Philadelphia, PA)
- 2 days ago
Support Engineer II (eStar/V3/eSped Solutions) Location: Wayne, PA, United States Description Support Engineer II (eStar/V3/eSped Solutions) Location Requirements: Hybrid to Wayne, PA office,...
Support Engineer I (SPM - Special Programs Management)
- Wayne, PA (14 miles from Philadelphia, PA)
- 3 days ago
- Wayne, PA (14 miles from Philadelphia, PA)
- 3 days ago
Support Engineer I (SPM - Special Programs Management) Location: Wayne, PA, United States Description Support Engineer I - (SPM - Special Programs Management) Location Requirements: Hybrid to...
- Camden, NJ (2 miles from Philadelphia, PA)
- 3 days ago
- Camden, NJ (2 miles from Philadelphia, PA)
- 3 days ago
Teaches or trains team members how to troubleshoot Microsoft Office applications, G Suite collaboration tools, and MS/Mac operating systems....
- Camden, NJ (2 miles from Philadelphia, PA)
- 3 days ago
- Camden, NJ (2 miles from Philadelphia, PA)
- 3 days ago
One of Insight Global's educational service clients is looking for a remote L2 help desk analyst to join their team!...
Remote WorkNO H1S OR 3RD PARTIES THIS ROLE WILL BE ONSITE 5 DAYS PER WEEK IN PHILADELPHIA. Desktop Support Information Technology consulting firm that has been servicing the demanding requirements of the...
- Radnor, PA (14 miles from Philadelphia, PA)
- 4 days ago
- Radnor, PA (14 miles from Philadelphia, PA)
- 4 days ago
ABOUT THE ROLE The purpose of the role is to provide level 1 and level 2 onsite and remote support for computers running versions of Windows operating systems via tickets raised by our end-users....
Demographic Data for Philadelphia, PA
Moving to Philadelphia, PA? Find some basic demographic data about Philadelphia, PA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Philadelphia, PA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Philadelphia, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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