Client Support Specialist

Summary: The Client Support Specialist (CSS) collaborates with the Client Support Management team to ensure the success of our client programs! The Specialist role works closely with Client Support Managers to develop positive relationships with their clients and become product experts, trusted advisers, strategists, and problem solvers. In this highly collaborative role, the Specialist focuses on improving the overall health and satisfaction of our clients!

This role is hybrid that will work onsite 2 days per week at one of our locations: Chicago, Philadelphia or Dallas metro areas. Occasional travel may be required as part of this role.

Responsibilities:

• Fields troubleshooting emails and calls from the client and responds to issues and
• Ensures first-order health for new clients and/or
• Pulls key reports, metrics, and data and analyzes to promote program
• Acts as a product expert and serves as an advocate for the client and
• Works with Client Support Managers to prepare for Business Reviews and client
• Demonstrates client knowledge to advise quarterly client budgeting exercises and reviews numbers monthly for variances to actual analysis.
• Collaborates on the integration of new programs for new and existing
• Works on internal development projects as assigned and proactively created from their own identified business needs.

Qualifications:

• Bachelor's degree
• 1-3 years of experience working in a client support and/or operations role with direct client
• Proficiency with Microsoft Excel, Word, PowerPoint, JIRA, Asana and Dynamics CRM preferred.
• Ability to travel for company and client-related

The base salary range for this position is budgeted for $56,250 to $68,250 with eligibility for an annual bonus and overtime. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of proven experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits include medical, dental, vision, wellness, 401(k) matching, open paid time off, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply.