Help Desk Analyst Jobs in Allentown, PA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Business Systems Support Specialist
- Quakertown, PA (12 miles from Allentown, PA)
- 2 hours ago
- Quakertown, PA (12 miles from Allentown, PA)
- 2 hours ago
The Business Systems Support Specialist is responsible for providing technical support and maintenance for the company's business systems and applications. This role involves troubleshooting...
- Souderton, PA (22 miles from Allentown, PA)
- 4 days ago
- Souderton, PA (22 miles from Allentown, PA)
- 4 days ago
Experienceassisting Networking, Windows 10 operating systems, and corporate computing hardware. Strong diagnostics and troubleshooting skills....
IT Support Technician Level II
- Harleysville, PA (23 miles from Allentown, PA)
- 6 days ago
- Harleysville, PA (23 miles from Allentown, PA)
- 6 days ago
systems, Microsoft 365 Applications Background in TCP/IP networking, computer hardware and peripherals Experience with Android and iOS based cell phones and tablets Understanding of basic cybersecurity...
- Harleysville, PA (23 miles from Allentown, PA)
- 7 days ago
- Harleysville, PA (23 miles from Allentown, PA)
- 7 days ago
systems, Microsoft 365 Applications Background in TCP/IP networking, computer hardware and peripherals Experience with Android and iOS based cell phones and tablets Understanding of basic cybersecurity...
- Pipersville, PA (22 miles from Allentown, PA)
- 14 days ago
- Pipersville, PA (22 miles from Allentown, PA)
- 14 days ago
Overview The Tyndale Company, an 8x Top Workplace winner in PA and certified woman-owned business, is seeking a Help Desk Technician to support our growing team. In this role, youll ensure all...
systems, Office 365 applications, Microsoft Teams, and client-specific software Set up and maintain workstation components, including network cards, sound cards, video cards, printers, scanners, and...
- Easton, PA (15 miles from Allentown, PA)
- 23 days ago
- Easton, PA (15 miles from Allentown, PA)
- 23 days ago
Straight Arrow Products is looking for a skilled and motivated IT Support & EDI Specialist to join our team. This on-site, hybrid position is ideal for someone with a minimum of three (3) years of...
What we offer Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more...
IT Support Center Technician - Level I
- Schnecksville, PA (9 miles from Allentown, PA)
- 30+ days ago
- Schnecksville, PA (9 miles from Allentown, PA)
- 30+ days ago
Deploys, maintains, supports, and upgrades Windows PCs, MACs, operating systems, peripheral hardware, and printers....
- Quakertown, PA (12 miles from Allentown, PA)
- 60+ days ago
- Quakertown, PA (12 miles from Allentown, PA)
- 60+ days ago
OTHER SKILLS and ABILITIES: Knowledge of Windows operating systems including Windows 10/O365 Work experience with LAN/Wan environments Extensive experience in MS Office/O365/Google Workplace applications...
Senior Help Desk Technician Employment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support...
Service Desk Agent Employment Type: Full-Time, Mid Level Department: Information Technology CGS is seeking a Remote Service Desk Technician who will be responsible for answering calls, logging the...
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported....
Demographic Data for Allentown, PA
Moving to Allentown, PA? Find some basic demographic data about Allentown, PA below.
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Salary for Help Desk Analyst Jobs in Allentown, PA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Allentown, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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