Help Desk Analyst Jobs in Allentown, PA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Perkasie, PA (19 miles from Allentown, PA)
- 1 day ago
- Perkasie, PA (19 miles from Allentown, PA)
- 1 day ago
Job Details Title: System Support Specialist Reports to : Director of Technology Available: Immediately Terms of Employment : Full-time, 12 month, non-exempt Description: Pennridge School District...
- Harleysville, PA (23 miles from Allentown, PA)
- 2 days ago
- Harleysville, PA (23 miles from Allentown, PA)
- 2 days ago
Position Title: Technical Support Specialist Location: Peachtree Corners, GA, Harleysville, PA, Elk Grove Village, IL Are you looking for a company that empowers talent? Here at Siemens, we take...
Job ID Number R5717 Employment Type Full time Worksite Flexibility Onsite Job Summary As a Desktop Support Specialist, you will be responsible for providing top-tier desktop support and learning...
Technical Support Representative Gilbertsville, PA Office
- Gilbertsville, PA (21 miles from Allentown, PA)
- 15 days ago
- Gilbertsville, PA (21 miles from Allentown, PA)
- 15 days ago
Are you looking to bring your customer service skills to a fun, energetic, and collaborative environment, in the exciting global attractions industry? For 30+ years we’ve been providing innovative...
Clinical Revenue Application & Support Analyst Full-Time Day Shift Department COH-Epic Conversion Shift Details Day Shift, Monday-Friday; 8:00a-4:30p Job ID wd-JR125259 Posted August 8, 2025 Join...
Senior Clinical Revenue Applications & Support Analyst
- Allentown, PA
- 30+ days ago
- Allentown, PA
- 30+ days ago
Senior Clinical Revenue Applications & Support Analyst Full-Time Day Shift Department COH-Epic Conversion Shift Details Day Shift, 1st shift Job ID wd-JR125329 Posted July 25, 2025 Join a team...
- Easton, PA (15 miles from Allentown, PA)
- 45+ days ago
- Easton, PA (15 miles from Allentown, PA)
- 45+ days ago
Product Support Engineer Product Support Engineer BH Job ID: BH-2714-1 SF Job Req ID: Lead the Charge in Resolving Mechanical Electro Issues! Ingersoll Rand is an equal opportunity employer. All...
Controls Field Support Engineer
- Bethlehem, PA (5 miles from Allentown, PA)
- 60+ days ago
- Bethlehem, PA (5 miles from Allentown, PA)
- 60+ days ago
Company Description Our drive and control technologies ensure efficient, powerful and safe movement in machines and systems of any size. We inspire our customers with intelligent components,...
Demographic Data for Allentown, PA
Moving to Allentown, PA? Find some basic demographic data about Allentown, PA below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Allentown, PA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Allentown, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
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