Help Desk Analyst Jobs in Allentown, PA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Expert knowledge of Windows operating systems, Microsoft Office products ranging from Version 2013 thru O365....
Supervision Received: The Desktop Support Specialist works under the direction of the Senior Help Desk Analyst and the IT Service Coordinator....
Controls Field Support Engineer
- Bethlehem, PA (5 miles from Allentown, PA)
- 10 days ago
- Bethlehem, PA (5 miles from Allentown, PA)
- 10 days ago
Company Description Our drive and control technologies ensure efficient, powerful and safe movement in machines and systems of any size. We inspire our customers with intelligent components,...
- Bethlehem, PA (5 miles from Allentown, PA)
- 17 days ago
- Bethlehem, PA (5 miles from Allentown, PA)
- 17 days ago
Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to...
Technical Support Analyst, Application Support - PA Office
- Gilbertsville, PA (21 miles from Allentown, PA)
- 18 days ago
- Gilbertsville, PA (21 miles from Allentown, PA)
- 18 days ago
For 35+ years we’ve been providing innovative ticketing software solutions to some pretty cool industries including amusement parks, museums, attractions, zoos, and aquariums. We work with...
- Schnecksville, PA (9 miles from Allentown, PA)
- 24 days ago
- Schnecksville, PA (9 miles from Allentown, PA)
- 24 days ago
. + Provides Help Desk support to district and public libraries served. + Provides remote and on- site software and hardware support to CLIU#21 personnel. + Deals with vendors on relevenat software,...
Lead Technology Support Specialist
- Emmaus, PA (6 miles from Allentown, PA)
- 28 days ago
- Emmaus, PA (6 miles from Allentown, PA)
- 28 days ago
Familiarity with operating systems for computers and mobile devices (macOS, Windows, iOS, Chrome OS, etc.). Working knowledge of Google applications (Gmail, Drive, Calendar, etc.)....
- Quakertown, PA (12 miles from Allentown, PA)
- 30+ days ago
- Quakertown, PA (12 miles from Allentown, PA)
- 30+ days ago
IT Support Engineer QUAKERTOWN, PA Description Penn Stainless is looking for qualified candidates like YOU to join our team! Founded in 1949, Penn Stainless Products, Inc. is a growing specialty...
Senior Clinical Revenue Applications & Support Analyst
- Allentown, PA
- 30+ days ago
- Allentown, PA
- 30+ days ago
Senior Clinical Revenue Applications & Support Analyst Full-Time Day Shift Department COH-Epic Conversion Shift Details Day Shift, Monday-Friday; 8:00a-4:30p Job ID wd-JR122049 Posted May 6, 2025...
- Quakertown, PA (12 miles from Allentown, PA)
- 30+ days ago
- Quakertown, PA (12 miles from Allentown, PA)
- 30+ days ago
. + An understanding of Microsoft operating systems and Microsoft Office suites + An understanding of TCP/IP networking and Microsoft Windows Networks + Strong verbal and written communication skills...
- Pipersville, PA (22 miles from Allentown, PA)
- 30+ days ago
- Pipersville, PA (22 miles from Allentown, PA)
- 30+ days ago
IT SUPPORT ANALYST JOB DESCRIPTION The IT Support Analyst will provide frontline, primary technical support to end users on various technical issues relating to hardware, software, and...
- Souderton, PA (22 miles from Allentown, PA)
- 45+ days ago
- Souderton, PA (22 miles from Allentown, PA)
- 45+ days ago
Experienceassisting Networking, Windows 10 operating systems, and corporate computing hardware. Strong diagnostics and troubleshooting skills....
- Quakertown, PA (12 miles from Allentown, PA)
- 90+ days ago
- Quakertown, PA (12 miles from Allentown, PA)
- 90+ days ago
OTHER SKILLS and ABILITIES: Knowledge of Windows operating systems including Windows 10/O365 Work experience with LAN/Wan environments Extensive experience in MS Office/O365/Google Workplace applications...
Demographic Data for Allentown, PA
Moving to Allentown, PA? Find some basic demographic data about Allentown, PA below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Allentown, PA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Allentown, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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