Help Desk Analyst Jobs in North Canton, OH
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- NEONET
- Cuyahoga Falls, OH (21 miles from North Canton, OH)
- 1 day ago
- Cuyahoga Falls, OH (21 miles from North Canton, OH)
- 1 day ago
Under the direction of the NEOnet Executive Director, the Desktop Support Specialist is responsible for the delivery of technical support services to educational entities associated with the...
In PersonProduct Support Specialist, New Innovations
- QGenda
- Uniontown, OH (8 miles from North Canton, OH)
- 15 days ago
- Uniontown, OH (8 miles from North Canton, OH)
- 15 days ago
Who We Are QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their...
In Person- TEKsystems
- Canton, OH (2 miles from North Canton, OH)
- 20 days ago
- Canton, OH (2 miles from North Canton, OH)
- 20 days ago
Includes desktop and laptop computer hardware, Microsoft Windows Operating Systems and configuration....
In Person ContractComputer Support Specialists vacancy in Akron USA
- Flyper
- Akron, OH (15 miles from North Canton, OH)
- 21 days ago
- Akron, OH (15 miles from North Canton, OH)
- 21 days ago
Entry-Level Computer Support Specialist We are seeking an entry-level Computer Support Specialist to join our team in Akron. As a Computer Support Specialist, you will provide technical assistance...
In PersonIT & Software Support Specialist
- Davey Tree
- Kent, OH (20 miles from North Canton, OH)
- 25 days ago
- Kent, OH (20 miles from North Canton, OH)
- 25 days ago
systems Understand and follow company policies, procedures and work rules React appropriately in an emergency situation Perform all duties as required in a professional manner Report timely and accurately...
In PersonHelp Desk Services - Student Worker
- Stark State College (OH)
- North Canton, OH
- 30+ days ago
- North Canton, OH
- 30+ days ago
Primary duties include providing level I help desk support to faculty, students, and staff using the online Help Desk software and telephone etiquette....
In Person Part TimeJR IT Systems Support Specialist In-person only
- The Will-Burt Company
- Orrville, OH (19 miles from North Canton, OH)
- 45+ days ago
- Orrville, OH (19 miles from North Canton, OH)
- 45+ days ago
IT Operations & End-User Enablement Provide technical support and resolution for end-user and operational issues, applying structured troubleshooting and independent problem-solving Support office...
In Person- First Commonwealth Bank
- Canton, OH (2 miles from North Canton, OH)
- 45+ days ago
- Canton, OH (2 miles from North Canton, OH)
- 45+ days ago
systems, Microsoft Active Directory, firewall, IDS, and security hardware are preferred. 3.A High School diploma or equivalent required....
In PersonDemographic Data for North Canton, OH
Moving to North Canton, OH? Find some basic demographic data about North Canton, OH below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in North Canton, OH
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in North Canton, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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